French-Speaking Tech Support Expert in Greece (Relocation)

Mercier Consultancy MD; Belgique; Vor Ort; EUR 20.000 - 27.000; Vollzeit

Benefits dieser Stelle

Relocation package

13th & 14th salaries

Performance bonus

Fully paid training

Health insurance

Zusammenfassung

Mercier Consultancy Group is seeking a French-speaking Technical Support Customer Expert to join our team in Greece. You will provide expert assistance for the latest consumer electronics, troubleshoot issues in French via phone, email, and live chat, and maintain detailed CRM records.

A relocation-friendly role with excellent growth prospects awaits in a dynamic international setting. Ideal candidates are fluent in French, have strong communication skills, and are comfortable with rotating

Qualifikationen

• Native or fluent French (spoken and written) is mandatory.
• EU passport valid for relocation to Greece.
• Experience in technical support or customer service is advantageous.
• Excellent communication and problem-solving skills in a fast-paced environment.
• Willingness to work in rotating shifts.

Aufgaben

• Provide high-quality technical assistance to customers regarding consumer electronics.
• Troubleshoot software and hardware issues via phone, email, and live chat in French.
• Ensure customer satisfaction by delivering clear, concise, and helpful technical guidance.
• Document all customer interactions accurately within the CRM system.
• Maintain deep product knowledge of the consumer electronics portfolio to advise users effectively.
• Participate in regular team briefings to align on support goals and technical updates.
• Escalate complex technical cases to the appropriate engineering departments when necessary.

Kenntnisse

French language

Communication

Problem solving

Customer service

Tech-savvy

Tools

CRM software

Jobbeschreibung

Mercier Consultancy Group is seeking a French-speaking Technical Support Customer Expert to join our team in Greece. You will provide expert assistance for the latest consumer electronics, troubleshoot issues in French via phone, email, and live chat, and maintain detailed CRM records.

A relocation-friendly role with excellent growth prospects awaits in a dynamic international setting. Ideal candidates are fluent in French, have strong communication skills, and are comfortable with rotating