French-Speaking Customer Expert – Relocate to Greece

Mercier Consultancy MD; Brussel; On-site; EUR 25,000 - 33,000; Full time

Benefits offered by this job

13th and 14th salary

Health Insurance

Fully Paid Relocation Package

Fully Paid Training

Monthly Performance Bonus

Professional development opportunities

Relocation support to Greece

Job summary

Mercier Consultancy Group is seeking French-speaking Customer Experts for Miele in Greece. You will represent a premium brand, providing tailored support to clients and ensuring a premium customer experience across phone, email, and chat.

The role requires native or fluent French and strong English, with a fully paid relocation package and competitive salary. Training is provided, along with performance-based bonuses in a global, client-focused environment.

Qualifications

• Native or fluent French (spoken and written) is mandatory.
• Strong command of the English language for corporate training and internal communication.

Responsibilities

• Deliver exceptional customer support for Miele’s high-end consumer electronics portfolio via phone, email, and chat.
• Provide technical guidance and troubleshooting for Miele home appliances to ensure a seamless user experience.
• Maintain a deep understanding of Miele’s product innovation to offer accurate and premium advice to customers.
• Manage customer inquiries with a high level of professionalism, reflecting the quality synonymous with the Miele brand.
• Document all interactions accurately within the CRM system to track and optimize service performance.
• Collaborate with internal teams to resolve complex technical concerns efficiently.
• Contribute to a high-performing environment that prioritizes customer satisfaction and brand loyalty.

Skills

French fluency

English proficiency

Job description

Mercier Consultancy Group is seeking French-speaking Customer Experts for Miele in Greece. You will represent a premium brand, providing tailored support to clients and ensuring a premium customer experience across phone, email, and chat.

The role requires native or fluent French and strong English, with a fully paid relocation package and competitive salary. Training is provided, along with performance-based bonuses in a global, client-focused environment.