French Speaking Fitbit Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Town of Belgium (WI); Sur place; EUR 20 000 - 28 000; Plein temps

Avantages offerts par ce poste

Relocation package

Monthly performance bonus

€1,500 signing bonus

Health insurance

Fully paid training

Relocation to Sofia

Résumé du poste

Mercier Consultancy Group is hiring a French-speaking Fitbit Customer Support Specialist in Sofia, Bulgaria. This role involves assisting French-speaking users with device setup, troubleshooting, and account issues, while delivering high-quality service as part of an international team.

You will receive fully paid training, a relocation package, health insurance, a monthly salary, and a €1,500 signing bonus for new hires joining the Sofia team.

Qualifications

• Native or fluent French (spoken and written).
• EU passport (valid).
• Passion for Fitness & Wellness tech.
• Strong problem-solving with a technical aptitude.
• Prior customer-facing experience preferred.

Responsabilités

• Provide world-class technical and lifestyle support to French-speaking Fitbit users.
• Assist with device synchronization, firmware updates, and account troubleshooting.
• Advise on maximizing fitness tracking using Fitbit analytics and metrics.
• Maintain high customer satisfaction with empathetic, efficient communication.
• Collaborate with an international team to improve service quality.
• Document and report user feedback to improve Fitbit UX globally.
• Stay updated on industry trends as a fitness-tech expert.

Connaissances

French fluency

Customer support

Technical troubleshooting

Relocation ready

Team collaboration

Description du poste

French Speaking Fitbit Customer Support SpecialistAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging elite global talent with world-class organizations. As a leader in European recruitment and BPO solutions, we specialize in curating high-impact career opportunities for professionals seeking to advance their careers while experiencing vibrant new cultures.

Job Overview

We are currently sourcing exceptional talent for a French Speaking Fitbit Customer Support Specialist position in Bulgaria. This is a unique opportunity to join the thriving Fitness & Wellness industry, providing expert guidance to users of the world’s leading wearable health technology while enjoying a premium lifestyle in the heart of Sofia.

Key Responsibilities

• Provide world-class technical and lifestyle support to French-speaking Fitbit users.

• Assist customers with device synchronization, firmware updates, and account troubleshooting to ensure seamless health tracking.

• Advise users on maximizing their fitness and wellness journey using Fitbit’s suite of data analytics and health metrics.

• Maintain high levels of customer satisfaction by delivering personalized, empathetic, and efficient communication.

• Collaborate within an international team to enhance service quality in the competitive Fitness & Wellness sector.

• Document and report user feedback to help improve the Fitbit user experience globally.

• Stay updated on the latest industry trends, ensuring you are the primary expert in the Fitness & Wellness technology space.

• Native or fluent French (spoken and written).

• Valid EU passport (mandatory).

• A passion for the Fitness & Wellness industry and a strong interest in wearable technology.

• Excellent problem-solving skills with a technical aptitude for troubleshooting consumer electronics.

• Previous experience in a customer-facing role is preferred.

• Ability to relocate to Sofia for this French Speaking Fitbit Customer Support Specialist position in Bulgaria.

What We Offer

• Competitive Monthly Salary.

• Fully Paid Training on the latest Fitness & Wellness product innovations.

• Comprehensive Health Insurance.

• Fully Paid Relocation Package (flight, transfer, and hotel accommodation included).

• Monthly Performance Bonus to reward your dedication and results.

• €1,500 Signing Bonus (one-time) for new hires joining our Sofia team.

• A vibrant, international work environment—the premier choice for French-speaking jobs.

Life in Bulgaria

Jobs in Bulgaria offer an incredible balance of professional growth and personal enrichment. As one of Europe’s most dynamic hubs, Bulgaria boasts a perfect climate, a rich history, and a modern, bustling urban culture. Living in Sofia means experiencing a cosmopolitan lifestyle where affordability meets high-quality leisure, making it a top destination for those seeking a rewarding international career.

Beyond the career opportunities, Bulgaria is famous for its delicious cuisine, mountainous landscapes, and welcoming local communities. When you secure one of our French-speaking jobs, you are not just getting a paycheck; you are embracing a life-changing experience. Start your journey in Bulgaria today and join a community of expats thriving in the heart of the Balkans.