Fleet Performance Manager H/F/X

Eurostar; Brussel; On-site; EUR 110,000 - 150,000; Full time

Benefits offered by this job

Travel benefits

Pension

Free tickets

Discounted tickets for friends

Training & development

Employee assistance

Mental health support

Employee discounts

Job summary

Eurostar is seeking a Fleet Performance Manager to monitor and improve the technical performance of the 4 Eurostar fleets, based in Brussels and at our depot in Leyton or London. You will lead the performance action plan with Engineering, Operations and partners to boost reliability, availability, punctuality and passenger experience.

The role requires strong technical knowledge of rolling stock, fluent French and English, and proven leadership in a cross-functional environment.

Qualifications

• Very strong technical knowledge of rolling stock and maintenance.
• Fluent in French and English, with ability to manage bilingual teams.
• Excellent analytical and summarising skills for deliverables.
• Proficient with office software and data tools for KPIs.
• Ability to work cross-functionally with multiple teams.
• Significant management experience.

Responsibilities

• Monitor and improve technical performance of 4 Eurostar fleets; produce reports.
• Lead first-level technical analysis to identify trends and predict failures.
• Manage the performance reporting tool and action plans.
• Define and lead the Rolling Stock performance plan per fleet.
• Contribute to safety culture and cross‑department collaboration.
• Be the entry point for Operations and ensure quality indicators.

Skills

Rolling stock knowledge

French & English fluent

Analytical skills

Office data tools

Cross-functional

Management experience

Job description

TAKE YOUR CAREER IN A NEW DIRECTION

At Eurostar, we're fuelling the future of rail travel - operating in five countries and sparking new opportunities for travellers. But our trains connect much more than just people and places. They're helping us build a greener, more inclusive future for everyone. Join us and you'll be part of a passionate team which always goes the extra mile.

An exciting opportunity awaits you as Fleet Performance Manager

In our Rolling Stock team. You will be in charge of monitoring and improving the technical performance of the 4 Eurostar fleets (based in Brussels and at our depot in Leyton), by analysing failures, anticipating trends and leading the performance action plan with Engineering, Operations and our partners such as Siemens. In doing so, you will enhance the reliability and availability of our trains, and contribute directly to the punctuality, the number of trains in service and the overall experience of our passengers.

The role can be based in London or Brussels.

Internal posting - Grade F, EIL - Class 7, based in Brussels or London.

Would you like to be part of this journey?

Increase the performance of the 4 Eurostar fleets, in terms of both reliability and availability

• Produce detailed and summary reports (weekly, monthly and annual) on the technical performance of the 4 fleets
• Carry out, with the team, first-level technical analysis (D+1 / D+7 reports) to immediately identify trends or alerts and anticipate failures
• Manage the single performance reporting tool

Define and lead the Rolling Stock department's Performance action plan for each of the 4 fleets

• Bring to the surface the priority issues of the Engineering team (or of other departments, such as Supply Chain)
• Introduce new methodologies, such as FRACAS (Failure Reporting, Analysis, and Corrective Action System)
• Manage all agreed actions through to implementation
• Measure the effectiveness of the actions implemented

Contribute to a positive safety culture

• Take responsibility for your own safety and that of others in all activities carried out as part of your duties
• Manage safety for your team and help the company build a positive health and safety culture
• Deliver the actions of the safety action plan assigned to you

Be the point of entry for the Operations department

• Take part in the analysis and coding of operating incidents with Operations, and ensure the quality of the indicator attributable to Rolling Stock
• Provide the input needed for joint analyses with infrastructure managers and take part in them, with the relevant experts where necessary
• Contribute to defining specific operating needs (e.g. adapted transport plans for sporting events, festivals, etc.) and help implement them

Ensure the fair allocation of "allowable failures" to Eurostar under the TSSSA contract with Siemens

• Represent Eurostar (EIL) at the monthly performance meeting with Siemens

This role requires you to join the On Call Authorising Engineering team and its associated roster.

Requirements

You have...

• Very strong technical knowledge of rolling stock, high-speed trains in particular, and a good understanding of how maintenance is organised and carried out
• Fluent French and English, with the ability to manage both French- and English-speaking teams (Dutch would be a bonus)
• Excellent analytical and summarising skills, which you can pass on to your team to ensure the quality of deliverables
• Confidence with office software and data tools (Excel or others): simple statistics and graphical presentation of KPIs
• The ability to work cross-functionally with Rolling Stock and Operations teams
• Solid management experience

Benefits

• We're constantly working to create a bright future for our company and our colleagues. That's why we offer a wide range of brilliant benefits, including:
• Travel benefits that can be used for both work and play including 75% off underground network from Day 1
• Competitive defined benefit pension scheme
• Free Eurostar tickets
• Discounted Eurostar tickets for friends and family
• Ongoing training and development
• Free, confidential support via our Employee Assistance Programme
• Peer-to-Peer support from trained Mental Health First Aiders/Personne de Confiance
• Lots of other exclusive deals, discounts and perks
• A whole new platform for your career - If you think you've got what it takes to help us make Eurostar bigger and better than ever before then we'd love to hear from you.
• At Eurostar we believe in giving everyone an equal chance. We actively encourage applications from talented individuals regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, whether you're pregnant or on maternity leave.
• Your individuality is your strength, and we want a diverse team that reflects the world we live in.