Field Service Engineer – Wallonia, Diagnostics

BD; Luik; On-site; EUR 60,000 - 92,000; Full time

Job summary

Waters is seeking a Field Service Engineer to support Waters ADx instruments in Belgium, primarily in the Wallonia region, with some travel to Benelux. You will ensure customer satisfaction through expert on-site and remote technical service, fulfilling SLAs and maintaining quality standards.

The role requires an engineering background (MBO-4/HBO), English and French language skills, and a valid car license.

Qualifications

• MBO-4 or HBO in Engineering or related discipline.
• Proven track record in technical service or customer support.
• Self-motivated, enthusiastic and friendly.
• Strong communication and interpersonal skills.
• Results oriented and high level of commercial attitude.
• Experience in servicing instruments in the medical or research sector.
• Languages: English and French are required.

Responsibilities

• On-site technical support for Waters ADx instruments per SLA.
• Perform installations, deinstallations, relocations, IQ/OQ, and repairs.
• Remote diagnostics and troubleshooting when possible.
• Plan and execute field corrective actions and preventive maintenance.
• Maintain field service reports and manage data in service systems.

Skills

Communication skills

Interpersonal skills

Self-motivated

Organized

Process oriented

Commercial attitude

English & French

Education

MBO-4 or HBO in Engineering or related

Job description

Waters is seeking a Field Service Engineer to support Waters ADx instruments in Belgium, primarily in the Wallonia region, with some travel to Benelux. You will ensure customer satisfaction through expert on-site and remote technical service, fulfilling SLAs and maintaining quality standards.

The role requires an engineering background (MBO-4/HBO), English and French language skills, and a valid car license.