Field Service Engineer (F/H/X)

LASEA Group; Luik; Hybrid; EUR 42,000 - 68,000; Full time

Job summary

LASEA Belgium is seeking a Field Service Engineer to join the Liège site. You will perform machine commissioning and after-sales service, both in-house and on customer sites, with travel as needed.

You will discuss complex issues across departments, document processes, train operators in English and French, and ensure customer satisfaction in a high-tech laser processing environment.

Qualifications

• Bachelor's degree or industrial engineering background.
• Three years of experience in a similar role or duties.
• Knowledge of PLC programming languages and tools is a plus.
• SolidWorks CAD/CAM skills are advantageous.
• Good knowledge of electrical systems and safety basics.
• Familiarity with optics, photonics, and industrial lasers is a plus.
• Proficient in Microsoft Office and reporting tools.
• Strong technical English and willingness to continuous learning.

Responsibilities

• Commissioning machines and after-sales service at client sites or in-house.
• Discuss and resolve complex issues, collaborating with other teams.
• Maintain high availability for assignments abroad.
• Document commissioning and update training materials as needed.
• Train operators on machine operation and safety in French and/or English.
• Travel abroad for installation or after-sales service.

Skills

PLC programming

SolidWorks CAD/CAM

Electrical systems

Optics / photonics / lasers

MS Office / Teams

Technical English

Self-reliant / methodical

Adaptability / quick to take on duties

Education

Bachelor's degree or industrial engineering

Tools

Siemens PLC

Pilz

B&R

Job description

LASEA Belgium is looking for a Field Service Engineer (F/H/X)

Founded in 1999, LASEA provides laser micro-machining solutions to some of the world’s most prestigious companies, including the top three Swiss watchmakers, two GAFA companies, leaders in the eyewear, pharmaceutical and medical industries (intraocular, vascular and cochlear implants), as well as several big names in Silicon Valley. Our solutions are powered by KYLA™, a software programme developed entirely in-house.

With around 180 employees, it has already installed more than 3,000 systems in over 30 countries (across 5 continents). In addition to its headquarters in Belgium (Liège Science Park), it has subsidiaries in Mons (Belgium), Bordeaux, Besançon (France), Biel (Switzerland) and San Diego (United States).

To strengthen its team, LASEA is looking for a Field Service Engineer (F/H/X) to join its site in Liège (Liège Science Park).

Your responsibilities:

• You are responsible for machine commissioning and after-sales service, either in-house or at the customer’s site.
• You are able to discuss complex issues and resolve them either independently or in collaboration with other departments or subsidiaries within the group.
• You maintain a high level of availability for assignments abroad.
• You document the commissioning process and continuously update training materials to reflect the company’s technological advancements.
• You provide training to operators on machine operation and safety, both in-house and at customer sites, in French and/or English. You are responsible for ensuring customer satisfaction.
• You are willing to travel abroad for installation or after-sales service assignments for our machines at our customers’ sites.

Your profile :

• You have a technical background—a bachelor’s degree or an industrial engineering degree—and are versatile.
• You have three years of experience in a similar position or performing similar duties.
• Knowledge of PLC programming languages and tools (such as Siemens, Pilz, and B&R) is a plus.
• You have a good understanding of design software such as CAD/CAM (e.g., SolidWorks).
• You have strong spatial visualization skills and a basic understanding of mechanics.
• You have knowledge of electrical systems.
• Knowledge of optics, photonics, and industrial lasers is a significant asset.
• You are proficient in computer and reporting tools (Microsoft Office, Teams, etc.).
• You have a good command of technical English.
• You are self-reliant, thorough, and methodical.
• You have a strong interest in continuing education in innovative fields.
• You are capable of quickly taking on technical responsibilities.
• You can handle stress well.
• You are curious and eager to take on new challenges in a high-tech environment.

Languages:

• French: fluent spoken and written
• English: fluent spoken and written
• German: an advantage

LASEA offer you :

• A permanent contract in a dynamic team focused on technological innovation;
• The development of innovative machines that are at the heart of exciting developments for prestigious clients
• An opportunity for personal development in the short and long term;
• A growing company with a pleasant working environment;
• A salary package commensurate with your experience and skills. A salary commensurate with your experience and skills