Field Service Engineer – Benelux (Security Tech)

Smiths Group; Brussel Hoofdstad; On-site; EUR 35,000 - 58,000; Full time

Benefits offered by this job

Performance-based bonus

Buddy assistance

On-call allowance

Company car

Job summary

Smiths Detection is seeking a Field Service Engineer to troubleshoot, service, install and repair Trace and X-Ray equipment at customer sites across Belgium, Luxembourg and the southern Netherlands region. The role requires eligibility for Belgian security clearance and involves on-site work with a focus on customer satisfaction.

The position offers a full-time role in an international environment with training opportunities, a competitive salary and benefits including a performance-based bonus,

Qualifications

• Experience in troubleshooting, field repair or technical support on electrical and mechanical systems and equipment.
• Proficient with MS Office Suite and able to learn specialized software.
• Advanced English and French skills; Dutch is a plus.
• Excellent communication, organizational and interpersonal skills.
• Driving license required.

Responsibilities

• Meet daily service repair needs and drive customer satisfaction.
• Install, repair and maintain Smiths equipment in the field, provide customer training as needed.
• Document all inspections, maintenance and repair work promptly.
• Manage repair parts cycle time, order, install and return parts efficiently.
• Review logs for open issues and prepare formal reports for clients.
• Maintain and calibrate tools and test equipment.
• Provide technical support to clients and peers.
• Participate in site surveys, pilot programs and special projects.
• Coordinate with Senior FSEs and Product Managers.
• Ensure compliance with health, safety and environmental policies.
• Communicate technical information clearly to stakeholders.
• Inform management of technical service issues.

Skills

Troubleshooting

Field repair

Technical support

MS Office Suite

Advanced English

Advanced French

Dutch (nice to have)

Driving licence

Tools

MS Office Suite

Job description

Smiths Detection is seeking a Field Service Engineer to troubleshoot, service, install and repair Trace and X-Ray equipment at customer sites across Belgium, Luxembourg and the southern Netherlands region. The role requires eligibility for Belgian security clearance and involves on-site work with a focus on customer satisfaction.

The position offers a full-time role in an international environment with training opportunities, a competitive salary and benefits including a performance-based bonus,