Field Service Engineer

Wygwam, a division of Niko NV; Antwerpen; Sur place; EUR 55 000 - 90 000; Plein temps

Avantages offerts par ce poste

Training & development

Career growth

Fringe benefits

Competitive salary

Résumé du poste

Wygwam, a division of Niko, invites an experienced Field Service Specialist to join the Customer Service team for on-site support of installers and professional clients. You will travel to sites to analyze, troubleshoot, and optimize our solutions, ensuring systems operate reliably across varied environments.

This role emphasizes hands-on problem solving, documentation for the Knowledge Base, and collaboration with Product Management and R&D to improve products.

Qualifications

• Bachelor's degree in a technical field (electrical engineering, electronics, or IT) or equivalent through experience.
• Minimum of 5 years of relevant experience in technical support or field service.
• Hands-on experience with troubleshooting electrical installations.
• Strong affinity with Home Automation, Video Intercom, Energy Management, or HVAC.
• Basic networking knowledge and AREI regulations familiarity.
• Strong analytical and problem-solving skills.
• Ability to work independently on location and in a team.
• Fluent, professional communication with clients, installers and internal teams.
• Proficiency in MS Office and various software systems.

Responsabilités

• Field Service – On-site technical support for installers and clients.
• Analyze complex technical situations and troubleshoot malfunctions or configuration issues.
• Support installers with implementation, configuration, and optimization of our systems.
• Provide proactive technical service and feed back to prevent future issues.
• Document solutions for the Knowledge Base and train colleagues on complex queries.
• Assist Customer Service with complex technical cases via phone or email.
• Collaborate with Product Management and R&D to improve products and services.

Connaissances

Analytical skills

Troubleshooting

Client communication

Networking basics

MS Office proficiency

Formation

Bachelor's degree in a technical field

Outils

Home Automation systems

Video Intercom systems

Energy Management systems

HVAC integrations

Description du poste

Wygwam, a division of Niko, designs electrical and electronic solutions that make buildings work better for everyone who lives and works in them. We achieve this by reducing energy consumption, enhancing lighting comfort and safety, and ensuring all applications work together seamlessly.

Buildings equipped with Wygwam are more efficient, can be controlled remotely, and interact effortlessly within larger ecosystems.

Every day, we ask ourselves just one question:

How can we make buildings work better for you?

Who are we looking for?

Within our Customer Service department, you will play a key role in providing on-site technical support to installers and professional clients.

You will visit clients on location to analyze complex technical situations, resolve issues, and assist installers with the correct implementation of our solutions. Through your expertise and hands‑on approach, you ensure that our systems function optimally.

Your responsibilities

Field Service – On‑site technical support (Core focus)

• You carry out on‑site technical interventions for installers and clients.
• You analyze complex technical situations and troubleshoot malfunctions or configuration issues in existing installations.
• You support installers with the implementation, configuration, and optimization of our systems.
• You provide proactive technical service and think along with clients to prevent future issues.

Technical expertise and knowledge sharing

• You build in‑depth expertise in one or more technologies or products (such as Home Automation, Video Intercom systems, Energy Management, or HVAC integrations).
• You document solutions and insights to feed our internal Knowledge Base.
• You share your expertise by training colleagues and supporting them with complex technical queries.

Supporting the support organization

• You assist the Customer Service teams with complex technical cases.
• You handle technical questions via phone or email when in-depth analysis is required.
• You work with remote tools, data analysis, and system diagnostics.
• You maintain regular contact with Product Management and R&D to provide field feedback and help improve our products and services.

Your profile

• You hold a Bachelor's degree in a technical field, preferably electrical engineering, electronics, or IT (or equivalent through experience).
• You have a minimum of 5 years of relevant experience, ideally in technical support or field service.
• You have hands‑on experience with troubleshooting electrical installations.
• You have a strong affinity with Home Automation, Video Intercom systems, Energy Management, or HVAC.
• You have basic knowledge of networking and the A.r.e.i. (General Regulations for Electrical Installations).
• You possess strong analytical and problem‑solving skills.
• You enjoy working independently on location but also thrive in a team environment.
• You communicate fluently and professionally with clients, installers, and internal teams.
• You have an excellent command of Dutch, French, and English.
• You are proficient in MS Office and various software systems.

What we offer

You will be joining an exciting and challenging role with a high degree of autonomy, where technical expertise and customer focus take center stage.

Additionally, we offer:

• A professional work environment with ample room for training, development, and career growth.
• An attractive salary, complemented by a comprehensive package of fringe benefits.
• A no‑nonsense corporate culture where people do what they say and say what they do.
• An innovative environment where new, high‑quality solutions are continuously developed.
• Colleagues who are open, engaged, and always ready to help.

In short: an environment that challenges and supports you to bring out the best in yourself.