field application engineer, smart home

Prado; Steenkerke; Hybrid; EUR 55,000 - 90,000; Full time

Benefits offered by this job

Company car

Job summary

Prado is building a connected KNX-driven smart home ecosystem across Europe, seeking a Field Application Engineer to bridge market and R&D. You will shape products from development to launch, train installers and integrators, and act as a technical partner to Sales for key projects.

You will spend 1–2 days weekly in Veurne or Ghent offices and 3–4 days on the road, combining hands-on field work with collaboration. Fluency in Dutch and English is required; French is a plus.

Qualifications

• 3 to 7 years of hands-on KNX experience as an integrator, installer or manufacturer.
• Solid knowledge of ETS, KNX Partner certification is a plus.
• Practical experience with electrical installations on real projects.
• Experience with lighting control and related technologies (DALI, Matter, Thread, Crestron or Lutron).
• A structured and detail-oriented approach to testing and documenting issues.
• Proactive, problem-solving mindset with ownership.
• Strong communication skills to explain complex concepts to installers and translate capabilities for Sales.
• Interest in using AI tools to improve efficiency.

Responsibilities

• Shape our smart home products from development to launch by testing KNX solutions and validating ETS apps.
• Translate field experience into product improvements and contribute to the roadmap.
• Introduce products to installers and integrators through site visits and demonstrations.
• Train installers, integrators and our sales team on KNX technology.
• Act as a technical partner to Sales with guidance on projects and installation requirements.
• Support partners during installation by answering questions and improving docs.
• Own recurring technical issues and work with R&D to resolve them upstream.

Skills

KNX experience

ETS knowledge

Electrical installations

Lighting control technologies

Structured testing

Proactive mindset

Strong communication

Dutch & English fluency

Field visits readiness

French a plus

Tools

KNX Partner certification

Job description

At prado, we build invisible home technology for the world’s best architects. What began with a single flagship product in 2021 has grown into an integrated ecosystem of lighting, ventilation, power and security, carried by more than 150 colleagues across Europe, North America and the Middle East. As a growing family of brands, we bring technology and design together to shape the future of living.

whoweare

Our next chapter is KNX: more and more products, with hardware and software designed together to bring every layer of the home into one logic. As our field application engineer, you join at the start as the bridge between the market and R&D. You introduce our products to installers and integrators through site visits and training, and you are their first call once a product is in their hands. What you learn in the field flows straight back into better products and stronger partnerships. Over time, you become the face of the category, the person partners know, trust and turn to.

This role is for a builder. You are bothered by products that almost work: the unclear parameter, the missing step in a manual, the workaround on site. You want to shape products from the first version onward, own how they perform in the field and build together with the people around you.

whatyouwilldo

• Shape our smart home products from development to launch by testing new KNX solutions, verifying functionality and interoperability, and validating ETS applications in close collaboration with R&D.

• Translate field experience into product improvements by identifying technical issues, providing concrete feedback and contributing to product design decisions and the roadmap.

• Introduce our products to installers and integrators through site visits, product demonstrations and industry events, strengthening our presence across Flanders and Brussels.

• Train installers, integrators and our sales team on KNX technology, our solutions and their application in real-world projects.

• Act as a technical partner to Sales by providing expert guidance on key projects, offers and installation requirements.

• Support our partners throughout the installation process by answering technical questions, resolving complex issues and improving installation guides, templates and documentation.

• Take ownership of recurring technical issues by identifying root causes and working with R&D to resolve them at the source, whether through better documentation, firmware or product improvements.

After 12 months, you will have

• Put every new product launch through a structured test protocol.

• Trained Belgium’s leading installers and integrators on our KNX solutions.

• Resolved the ten most frequent support questions at their source.

• Seen your field insights reflected in our product roadmap.

whatwearelookingfor

• 3 to 7 years of hands-on KNX experience as an integrator, installer or manufacturer, with a strong understanding of what it takes to make a project work on site.

• Solid knowledge of ETS, with a KNX Partner certification considered a plus.

• Practical experience with electrical installations, including hands‑on work on real projects.

• Experience with lighting control and related technologies, such as DALI, Matter, Thread, Crestron or Lutron. Networking or scripting skills are a strong plus.

• A structured and detail-oriented approach to testing, with the patience to investigate technical issues and identify improvements others might overlook.

• A proactive, problem-solving mindset, taking ownership of challenges and working to resolve them at the source.

• Strong communication skills, with the ability to explain complex technical concepts to installers and integrators and translate product capabilities into practical guidance for Sales.

• An interest in using AI tools to improve efficiency, from drafting documentation based on support tickets to analysing test logs.

• Fluency in Dutch and English; French is a plus.

• Flexibility to combine office-based collaboration with regular field visits, spending 1–2 days a week at our offices in Veurne or Ghent and 3–4 days on the road.

whatweoffer

• prado is a fast‑scaling international company with the ambition to lead its market, where you’ll join at the start of our own smart home product journey.

• Guided by a family‑driven philosophy, you will quickly feel at home thanks to our warm and collaborative work environment.

• You’ll work closely with R&D, Sales and our partners in the field, helping shape products that reach architect‑designed homes across Europe, North America and the Middle East.

• The role offers a challenging scope of responsibilities, with direct influence on product development and plenty of opportunities to learn and grow.

• We offer a competitive salary package tailored to your experience and skills, including a company car.