Expert Digital Business Analyst - Transversal - BNP Paribas Fortis

Adjugo; Brussel Hoofdstad; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

BNP Paribas Fortis is seeking an Expert Digital Business Analyst for its Transformation Office in Brussels. The role focuses on cross-domain leadership to develop and optimize digital channels for business customers and users, balancing business analysis, product discovery and data-driven decision-making.

Responsibilities span opportunity discovery, framing, decision-making and delivery follow-up, aligning business, product, process and IT stakeholders while navigating ambiguity to define

Qualifications

• Experience leading complex cross-domain initiatives across multiple teams.
• Ability to translate business needs into clear capabilities, requirements and roadmaps.
• Excellent written and verbal communication with senior stakeholders.

Responsibilities

• Takes end-to-end ownership of transversal initiatives from framing to decision-making and delivery follow-up.
• Leads discovery and assessment of new business ideas and opportunities before formal initiation.
• Structures complex topics by defining scope, objectives, governance, dependencies and delivery approach.
• Coordinates across business, IT and delivery domains to ensure alignment and coherent solutions.
• Prepares decision material and recommendations for senior stakeholders and governance bodies.

Skills

Cross-domain leadership

Stakeholder coordination

Analytical thinking

Communication

English proficiency

Dutch or French

Education

Master's degree

Job description

Expert Digital Business Analyst - Transversal - BNP Paribas Fortis

Dates: 2026-10-13 — 2027-10-13

BNP Paribas Fortis seeks an Expert Digital Business Analyst for its Transformation Office in Brussels. The mission develops and continuously optimizes digital channels for business customers and users. It combines business analysis, product discovery and data-driven decision-making to identify needs, validate opportunities and define valuable solutions.

The consultant owns initiatives that span products, processes, domains and teams beyond a single squad or cluster. Responsibilities extend from opportunity discovery and initial framing to decision-making, delivery follow-up and adoption. The role aligns business, product, process and IT stakeholders, including Compliance, Legal and Risk, and turns ambiguous challenges into clear scope and actionable roadmaps.

The assignment requires cross-domain leadership, stakeholder coordination, digital initiative management and strong analytical and communication skills. English proficiency, excellent Dutch or French and a master’s degree are requested; banking onboarding and KYC experience are strong assets, and relevant certifications are a plus. The stated mission runs from 13 October 2026 to 13 October 2027, with 50% on site and 50% homeworking and limited travel.

Top Reasons to Apply

Own transversal digital initiatives

Influence senior stakeholders

Hybrid working arrangement

Responsibilities

Takes end-to-end ownership of transversal initiatives, from initial framing and stakeholder alignment through analysis, decision-making and delivery follow-up.

Leads the discovery and assessment of new business ideas and opportunities before they become formal initiatives. This includes clarifying the problem or opportunity, exploring possible approaches, assessing customer and business value, identifying dependencies and preparing recommendations for decision-making.

Structures complex and ambiguous topics by defining the scope, objectives, expected outcomes, governance, stakeholders, dependencies and high-level delivery approach.

Coordinates across multiple business and delivery domains, ensuring that different perspectives, requirements and constraints are understood and incorporated into a coherent solution.

Builds and maintains strong stakeholder alignment across squads, clusters, business domains, product management, process teams, IT and other relevant partners.

Identifies, evaluates and recommends feasible solution options, balancing customer value, business impact, strategic alignment, cost, risk, operational impact and implementation constraints.

Translates transversal business needs into clear capabilities, requirements and deliverables, while ensuring that detailed feature ownership remains embedded within the responsible squads or product teams.

Prepares decision-making material and recommendations for senior stakeholders and governance bodies, including opportunity assessments, business cases, impact analyses, roadmaps and implementation scenarios.

Must Have

Complex cross-domain leadership

Senior stakeholder collaboration

Ambiguous business problem structuring

Coordination without hierarchical authority

Meeting and workshop facilitation

Complexity and ambiguity navigation

Business technology perspective bridging

Nice to Have

Banking onboarding KYC experience

End-to-end transversal initiative ownership

Strategic and conceptual thinking

Discovery and opportunity assessment

Strong stakeholder leadership skills

Agile and adaptive mindset

Data-driven analytical decision-making

Autonomy and proactive initiative

Enterprise-wide digital capability experience

Early-stage strategic business discovery

Detailed Responsibilities and Skills

Additional Responsibilities

• Actively manages cross-team dependencies, risks and open decisions, escalating where necessary and ensuring sufficient ownership across the involved teams.
• Supports squads or clusters by exception when an initiative requires temporary transversal coordination or additional ownership because of complexity, dependencies or capacity constraints.
• Leads product discovery and business analysis activities, including customer journey mapping, opportunity assessment, concept validation, MVP definition, mock-ups, business-case preparation and decision-making material.
• Supports implementation and adoption by clarifying business requirements, facilitating alignment during delivery and testing, and coordinating the resolution of transversal business issues.
• Demonstrated experience leading complex, cross-functional or cross-domain initiatives.
• Experience working with multiple teams and senior stakeholders in a complex organization.
• Experience structuring ambiguous business problems and translating them into clear scopes, recommendations and delivery approaches.
• Ability to coordinate dependencies and create alignment without direct hierarchical authority.
• Experience managing digital initiatives, including planning, execution, monitoring and closure to ensure they meet business objectives and deadlines.
• Ability to run productive meetings, facilitate workshops and work collaboratively across organizational boundaries.
• Able to navigate complexity and ambiguity and bring structure to unclear topics.
• Strong connector who can bridge business, process, customer and technology perspectives.
• Able to influence, negotiate and create alignment without formal authority.
• Comfortable challenging assumptions and making fact-based recommendations.
• Able to move between strategic framing and practical delivery coordination.
• Analytical, conceptual and critical thinker with a pragmatic, solution-oriented mindset.
• Excellent written and verbal communication skills.
• Autonomous, proactive, quality-minded and results-oriented.
• Client and user focused, with an iterative and adaptive way of working.
• English proficiency is a must.
• Excellent knowledge of at least Dutch or French is required.
• Transversal ownership: Proven ability to take end-to-end ownership of complex initiatives involving multiple teams, domains and stakeholders.
• Strategic and conceptual thinking: Ability to connect strategic objectives with customer needs, business processes and delivery realities, translating complex topics into clear choices and actionable recommendations.
• Discovery and opportunity assessment: Experience in exploring business ideas, structuring ambiguous opportunities and developing fact-based recommendations before formal project initiation.
• Stakeholder leadership: Strong facilitation, communication, negotiation and influencing skills, with the ability to build alignment across stakeholders with different priorities.
• Agile and adaptive mindset: Ability to work iteratively, adjust the approach as new insights emerge and bridge business needs with tangible customer value.
• Data-driven approach: Strong analytical skills and the ability to use qualitative and quantitative insights to assess opportunities, compare options and support decision-making.
• Autonomy and initiative: Proactive and self-directed, comfortable creating structure and momentum in topics where the scope, governance or solution is not yet fully defined.
• Preferred: Experience in digital client onboarding, KYC and related regulatory processes within a professional banking environment is considered a strong asset.
• Preferred: Experience with enterprise-wide digital capabilities, shared services or transversal business processes.
• Preferred: Experience in early-stage discovery, opportunity assessment or strategic business analysis.
• Preferred: Broad understanding of financial-services products, processes and digital ecosystems.
• Preferred: Experience with concept design, customer or user testing and innovation.
• Preferred: Proficiency in using data insights to support business decisions and optimize digital channels.
• Preferred: Certifications linked to Business Analysis, workshop facilitation, innovation, design thinking, etc. are a plus

Technical skills

• Business analysis, product discovery and data-driven decision-making support digital-channel development and optimization.
• Customer journey mapping, concept validation, MVP definition, mock-ups, business cases and impact analyses are explicitly part of the role.
• Preferred: Experience in digital client onboarding, KYC and related regulatory processes within a professional banking environment is considered a strong asset.
• Preferred: Broad understanding of financial-services products, processes and digital ecosystems.