Business Analyst (Expert) - BNP Paribas Fortis

Adjugo; Brussel Hoofdstad; Hybrid; EUR 120,000 - 180,000; Full time

Job summary

BNP Paribas Fortis seeks an Expert Business Analyst for its Transformation Office, focusing on the EU Digital ID Wallet. The role combines project management with business analysis to lead delivery across digital channels and ensure quality outcomes.

The candidate will coordinate requirements, design collaboration, development oversight, and risk management while driving customer experience improvements and stakeholder alignment.

Qualifications

• 15+ years combined experience in project management and business analysis.
• Strong written and spoken English, French and Dutch.
• Experience with Agile project management methodologies.

Responsibilities

• Manage the project lifecycle from initiation to closure, ensuring timely delivery.
• Gather and document business requirements from stakeholders across teams.
• Collaborate with solution design to align with digital strategy and ensure integration.
• Oversee development and testing, including budgets, schedules, risks and changes.
• Develop and manage project plans, resource allocations, and stakeholder communications.

Skills

English

French

Dutch

Agile

Education

Master's degree

Job description

Business Analyst (Expert) - BNP Paribas Fortis

Dates: 2026-11-02 — 2027-12-31

Arrangements: Office located at Montagne du Parc 3, 1000 Brussels; work regime, remote working and hybrid arrangements are not specified.

BNP Paribas Fortis seeks an Expert Business Analyst for its Transformation Office, with a combined Project Manager/Business Analyst mission focused on the EU Digital ID Wallet. The assignment sits within tribe CCE-Individuals, which delivers digital channels for employees and individual customers. The tribe aims to make banking easy through intuitive and engaging digital experiences.

The consultant will lead the wallet implementation from initiation to delivery and ensure seamless integration into existing digital channels. Responsibilities cover stakeholder requirements, solution design collaboration, development and testing oversight, and project planning. The role also manages resources, schedules, budgets, risks, issues and changes to achieve timely delivery and the required quality standards.

The vacancy requests 15+ years of experience in project management and business analysis, preferably in daily banking or digital channels. Strong written and spoken English, French and Dutch are required, alongside a master's degree and relevant experience in similar projects. The assignment runs from 2 November 2026 to 31 December 2027 at Montagne du Parc 3 in Brussels; certification in a project management methodology is an advantage.

End-to-end project leadership

Digital banking impact

Cross-functional stakeholder collaboration

Customer experience improvement

Responsibilities

Manage the project lifecycle, including initiation, planning, execution, monitoring and control, and closure.

Gather and document business requirements from stakeholders, including customer experience, marketing, and operations teams.

Collaborate with the solution design team to develop a solution that meets business requirements and is aligned with the company's digital strategy.

Manage the development and testing of the solution, including integration with existing digital channels and systems.

Develop and manage project plans, resource allocation plans, and project schedules.

Coordinate with stakeholders, including IT, customer experience, and marketing teams to ensure successful project delivery.

Manage project risks, issues, and changes, and develop mitigation plans as needed.

Develop and manage project budgets.

Must Have

15+ years combined experience

Nice to Have

Daily banking channels experience

Detailed Responsibilities and Skills

Additional Responsibilities

• Ensure that the EU Digital ID Wallet is deployed on time, within budget, and to the required quality standards.
• At least 15 years of experience across project management and business analysis; separate minimums for each discipline are not stated.
• Relevant experience in similar projects.
• Proven experience managing projects with multiple stakeholders, vendors and technical teams.
• Strong written and spoken English; English is the corporate language of tribe CCE-I.
• Strong written and spoken French.
• Strong written and spoken Dutch.
• Excellent interpersonal skills.
• Experience with Agile project management methodologies.
• Strong analytical skills.
• Strong problem-solving skills.
• Authenticity.
• A positive 'Yes we will' attitude.
• Experience in a daily banking/digital channels environment is preferred.
• Certification in a project management methodology is an advantage; no specific certification is named.

Technical skills

• No specific mandatory or preferred technical technologies are listed: the Technical experience mandatory/preferable fields are blank. The mission involves EU Digital ID Wallet implementation and integration into existing digital channels and systems.

Supplier and submission requirements

• Supplier communications must comply with sourcing process rules.
• All process steps are governed through Nétive; submit services via Nétive and align proposals with job requirements.
• Copy External Staffing on communications and inform it of supplier-initiated contacts.
• Respect the prohibition on gifts, advantages or invitations to BNP Paribas employees involved in supplier selection during consultation, regardless of value; noncompliant suppliers may be excluded.
• Disclose in the proposal possible relationships between the supplier company and employees of the relevant BNP Paribas client entity to avoid conflicts of interest.
• Use Nétive information solely to respond to this consultation; treat consultation terms and all related information as strictly confidential and proprietary.
• Receipt constitutes agreement not to disclose consultation information or the invitation to submit a candidate to anyone not directly involved in the proposal effort, for any reason.
• Obtain prior written consent before publicising potential supplier status for this consultation.
• Direct requisition questions only to [e-mail]; do not contact managers in parallel.
• Make rate commitments only with External Staffing through Nétive; do not discuss rates with managers.
• Submitting a proposal confirms reading and accepting the BNP Paribas Fortis Code of Conduct for Suppliers and Vendors, available in the Nétive library and forming part of any subsequent agreement.