Employee Support Officer

Skeyes Air Traffic; Steenokkerzeel; Sur place; EUR 32 000 - 52 000; Plein temps

Résumé du poste

sKeyes is seeking an Employee Support Officer to manage HR administrative processes and provide first-line HR support. You will handle staff data, assist in HR projects, and liaise with HR partners, ensuring accurate records and compliant processes.

You will work in a multi-language environment requiring fluency in Dutch and French, with English as a plus, and you will contribute to a high level of employee service in a dynamic public-sector context.

Qualifications

• Bachelor’s degree or equivalent through experience.
• Experience in HR administration.
• Strong administration and organisation; able to connect with people.
• Interest in social legislation is a bonus.
• Public sector experience is an asset.
• Fluent in French and Dutch; English a plus.
• Proficient in Excel, Word, and PowerPoint.
• Experience with SP Expert and Easypay or similar programmes.
• Familiar with HRIS tools.
• Assertive and communicative; able to engage in dialogue.
• Take initiative and raise service provision to a higher level.
• Adaptable to changing contexts.

Responsabilités

• Handle in-company HR administrative processes for a specific staff group.
• Interpret and apply applicable legislation and regulations.
• Collect, process and ensure staff data and data hygiene.
• Provide high-quality first-line HR support via email/ticketing/phone.
• Register, follow up and document all questions and referrals.
• Draft and update HR processes, work instructions and FAQs.
• Support HR Business Partners and colleagues; propose solutions.
• Participate in HR projects within the service.

Connaissances

Administration

Communication

Problem solving

Initiative

Adaptability

Diplomacy

Dutch language

French language

English knowledge

Formation

Bachelor’s degree or equivalent

Outils

Excel

Word

PowerPoint

SP Expert

Easypay

HRIS tools

Description du poste

What does an Employee Support Officer do at skeyes?

You manage all in-company administrative HR processes for aspecific customer group, for both contractual and statutory staff.This includes, among other things:

• solving complex questions from staff or managers;
• following up, interpreting and applying legislation and regulations;
• collecting, completing and processing staff data;
• checking and following up data in the framework of data hygiene;
• informing and advising staff members;
• developing in-company and external contacts;
• ensuring transparent information flow with a view to optimalcooperation within the service and with other services;
• actively participating in in-company consultations;
• reporting to the Employee Support Team Lead on the files followed up;
• proposing optimisations to existing HR processes/work instructions.

You provide high-quality first-line HR support through theactivities of anHR Contact Centre. This includes, amongother things:

• answering standard questions from staff members viaemail/ticketing tool/telephone;
• referring questions if they need to be handled by other services;
• registering, following up and documenting all questions that havebeen received, handled and referred;
• drawing up and updating processes/work instructions/FAQs on HR topics;
• providing support to the HR Business Partners and other colleagueswithin the HR department. You will escape complex issues in atimely manner and propose solutions yourself;
• drawing on your expertise, actively participating in various HRprojects within the service.

What makes you our perfect Employee Support Officer?

• you hold a bachelor’s degree or equivalent through experience;
• you have relevant experience in HR administration;
• you excel at administration and organisation and you easily make connections;
• an interest in social legislation is an added bonus;
• work experience in the public sector is an asset;
• you communicate fluently and clearly in French and Dutch, bothverbally and in writing. Knowledge of English is a plus;
• you have a thorough knowledge of Excel and are also proficient inWord and PowerPoint;
• experience with SP Expert and Easypay, or similar programmes,isan advantage;
• you are familiar with the use and implementation of HRIS tools;
• you are an assertive and communicative person, able to engage indialogue with internal and external contacts;
• you want to offer our employees the best possible service and doso in a diplomatic manner;
• you take initiative and help raise service provision to a higher level;
• you are able to deal with a changing context thanks to your adaptability.

In light of the vacancy to which you respond we would like to draw your special attention to the fact that prior to being employed by skeyes candidates have to undergo a security screening which will be carried out by the National Security Authority. More info

Why work at skeyes?

Our mission is to ensure the safety and efficiency of air traffic, and also to reduce its ecological footprint in order to make it part of a sustainable future. Today, contributing to the development of aviation means playing an economic and social role on a global scale. Learn more about working at skeyes