EMEA Technology Services Senior Director: Strategy & Impact

360Pharma; Beerse; On-site; EUR 180,000 - 240,000; Full time

Job summary

360Pharma seeks a Senior Director, Technology Services EMEA to lead regional technology services strategy and execution. Reporting to the Global VP of Technology Services, this leader will advance the EMEA industrialisation agenda and deliver measurable business, technology, operational, financial and people outcomes.

The role focuses on translating global strategy into regional priorities, driving adoption of global platforms, ensuring security and compliance, and developing regional talent

Responsibilities

• Active member of the Global Technology Services Leadership Team, guiding EMEA business, strategy, and innovation.
• Translate global strategy into clear regional priorities, plans, adoption objectives and outcomes.
• Partner with regional tech leaders and global owners to surface regional needs into scalable capabilities.
• Drive adoption and reuse of global platforms while reducing duplication and local exceptions.
• Ensure security, compliance, architecture and process standards meet regional regulatory needs.
• Shape EMEA JJT Council governance to support adoption, agility and cost efficiency.
• Lead and develop teams across regional Technology Services, aligning goals with priorities.
• Partner with global leaders on performance, talent development and succession planning.
• Create an inclusive one-team culture with shared outcomes across global and regional teams.
• Champion new ways of working and lead change across regional sectors and teams.
• Provide visibility of high-potential talent and strengthen diverse pipelines.
• Monitor service health via SLAs, KPIs, metrics and stakeholder feedback; take action.
• Participate in global governance forums; ensure regional representation for EMEA.
• Collaborate on major incidents, problem resolution and continuous improvement.
• Identify and mitigate operational, vendor, cybersecurity and country risks with partners.
• Establish feedback mechanisms to understand regional customer experience and improve delivery.
• Advise EMEA JJT Council and stakeholders, aligning services with priorities.
• Build relationships across sectors and product teams, clearly communicating capabilities and decisions.
• Partner with Finance to optimize tech investment and demonstrate value from services.
• Identify opportunities for innovation and automation to improve regional operations.
• Accelerate responsible AI adoption using enterprise capabilities to boost productivity.
• Encourage redesign of processes and scale successful use cases via global platforms.
• Collaborate with AI platform, data, governance, security and privacy teams for responsible adoption.
• Manage the EMEA Tech Services budget; work with Finance to ensure financial discipline.
• Ensure services meet security, privacy, compliance, resilience and risk requirements.
• Communicate priorities and risks across leadership; intervene when outcomes lag.

Job description

360Pharma seeks a Senior Director, Technology Services EMEA to lead regional technology services strategy and execution. Reporting to the Global VP of Technology Services, this leader will advance the EMEA industrialisation agenda and deliver measurable business, technology, operational, financial and people outcomes.

The role focuses on translating global strategy into regional priorities, driving adoption of global platforms, ensuring security and compliance, and developing regional talent