Dutch-Speaking Customer Support | Paid Relocation to Sofia

Mercier Consultancy Group; Belgique; Sur place; EUR 17 000 - 23 000; Plein temps

Avantages offerts par ce poste

Fully Paid Training

Fully Paid Relocation Package

Health Insurance

Monthly Performance Bonus

Career development

Multicultural team in Sofia

Résumé du poste

Mercier Consultancy Group is seeking Dutch-speaking customer support professionals for an on-site role in Sofia, Bulgaria, with a paid relocation package. You will deliver high-quality support to Dutch-speaking clients via phone, email, and live chat, log interactions in the CRM, and help resolve issues in line with service standards.

The position includes full training, health insurance, a monthly salary aligned with experience, and opportunities for career development in a multicultural team

Qualifications

• Native or fluent Dutch language skills (spoken and written).
• Willingness to relocate to Sofia, Bulgaria and work on-site.
• Good interpersonal and communication skills; customer-first mindset.
• Experience in customer support or call centre environments is advantageous but not required.

Responsabilités

• Provide high-quality Dutch-speaking customer support via phone, email, and live chat.
• Log and manage customer interactions in CRM systems with thorough documentation.
• Resolve inquiries in line with company service standards and escalate when needed.
• Identify opportunities to improve customer experience and participate in training programmes.
• Meet and strive to exceed KPIs such as customer satisfaction and first-contact resolution.

Description du poste

Mercier Consultancy Group is seeking Dutch-speaking customer support professionals for an on-site role in Sofia, Bulgaria, with a paid relocation package. You will deliver high-quality support to Dutch-speaking clients via phone, email, and live chat, log interactions in the CRM, and help resolve issues in line with service standards.

The position includes full training, health insurance, a monthly salary aligned with experience, and opportunities for career development in a multicultural team