Arabic-Speaking Support Pro: Paid Relocation to Sofia

Mercier Consultancy Group; Belgique; Sur place; EUR 11 000 - 18 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Fully paid training

Health insurance

Relocation package

Performance bonus

Résumé du poste

Mercier Consultancy Group is seeking a detail-oriented Arabic-speaking customer support professional to join our Sofia team on a full-time basis. The role offers a fully paid relocation package and comprehensive benefits, including training and health insurance.

You will handle multi-channel support for our global client base, resolve inquiries, and document interactions in CRM systems. English proficiency and a proactive, customer-centric mindset are essential for success.

Qualifications

• Native or fluent Arabic (spoken and written) is mandatory.
• Valid EU passport (mandatory) to facilitate your transition to Sofia, Bulgaria.
• Basic proficiency in English to ensure smooth collaboration within the international team.

Responsabilités

• Deliver exceptional omnichannel customer support in Arabic.
• Resolve complex inquiries while maintaining high service standards.
• Collaborate with cross-functional teams in Sofia to optimize processes and service quality.
• Act as a primary contact, representing brand values in every interaction.
• Utilize CRM systems to document customer journeys and outcomes.
• Contribute to team targets and performance bonuses.
• Participate in ongoing training and stay updated on support methodologies.

Connaissances

Arabic language

Customer support

Multitasking

Team collaboration

Outils

CRM systems

Description du poste

Mercier Consultancy Group is seeking a detail-oriented Arabic-speaking customer support professional to join our Sofia team on a full-time basis. The role offers a fully paid relocation package and comprehensive benefits, including training and health insurance.

You will handle multi-channel support for our global client base, resolve inquiries, and document interactions in CRM systems. English proficiency and a proactive, customer-centric mindset are essential for success.