Dutch Speaking Jobs With Paid Relocation Package - Work In Sofia, Bulgaria

Mercier Consultancy Group; Belgique; Sur place; EUR 17 000 - 23 000; Plein temps

Avantages offerts par ce poste

Fully Paid Training

Fully Paid Relocation Package

Health Insurance

Monthly Performance Bonus

Career development

Multicultural team in Sofia

Résumé du poste

Mercier Consultancy Group is seeking Dutch-speaking customer support professionals for an on-site role in Sofia, Bulgaria, with a paid relocation package. You will deliver high-quality support to Dutch-speaking clients via phone, email, and live chat, log interactions in the CRM, and help resolve issues in line with service standards.

The position includes full training, health insurance, a monthly salary aligned with experience, and opportunities for career development in a multicultural team

Qualifications

• Native or fluent Dutch language skills (spoken and written).
• Willingness to relocate to Sofia, Bulgaria and work on-site.
• Good interpersonal and communication skills; customer-first mindset.
• Experience in customer support or call centre environments is advantageous but not required.

Responsabilités

• Provide high-quality Dutch-speaking customer support via phone, email, and live chat.
• Log and manage customer interactions in CRM systems with thorough documentation.
• Resolve inquiries in line with company service standards and escalate when needed.
• Identify opportunities to improve customer experience and participate in training programmes.
• Meet and strive to exceed KPIs such as customer satisfaction and first-contact resolution.

Description du poste

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe’s most respected and dynamic international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with leading organisations across the continent. With a strong track record of placing Dutch-speaking professionals into rewarding customer support careers abroad, we are committed to delivering a seamless, fully supported candidate experience from the very first conversation. At Mercier Consultancy Group, we believe that the right opportunity can transform a career — and we are here to make that transformation happen for you.

Job Overview

We are actively seeking motivated, customer-focused Dutch-speaking professionals to fill exciting Dutch Speaking Jobs With Paid Relocation Package positions in Bulgaria, based on-site in the vibrant capital city of Sofia. This is a fantastic opportunity to build or advance your career in the Customer Support Services industry while experiencing everything that life in Bulgaria has to offer. If you are looking for Dutch-speaking jobs that combine professional growth, competitive rewards, and an unforgettable international experience, this Dutch Speaking Jobs With Paid Relocation Package position in Bulgaria is the perfect next step for you.

Key Responsibilities

• Deliver high-quality, professional customer support to Dutch-speaking clients via telephone, email, and live chat channels

• Handle inbound customer enquiries, troubleshoot issues, and provide accurate, timely resolutions in line with company service standards

• Accurately log and manage customer interactions using internal CRM and ticketing systems, ensuring full documentation of cases

• Escalate complex or unresolved customer issues to the appropriate department or senior team members following established protocols

• Proactively identify opportunities to enhance the customer experience and contribute feedback to continuous improvement initiatives

• Meet and consistently exceed individual and team key performance indicators (KPIs) including customer satisfaction scores, response times, and first-contact resolution rates

• Collaborate closely with colleagues across the Customer Support Services team to maintain a positive, high-performance working environment

• Participate fully in onboarding, product knowledge training sessions, and ongoing professional development programmes

• Native or fluent Dutch language skills (both spoken and written) are essential for this role

• Valid EU passport (mandatory requirement for relocation and employment purposes)

• A strong customer-first mindset with excellent interpersonal and communication skills

• Previous experience in customer support, call centre operations, or a client-facing service environment is advantageous but not strictly required

• Comfortable working with digital tools, CRM platforms, and standard office software

• Willingness to relocate to Sofia, Bulgaria, and commit to an on-site working arrangement

What We Offer

• Competitive Monthly Salary reflective of your skills and experience

• Fully Paid Training programme to ensure you are set up for success from day one

• Comprehensive Health Insurance coverage

• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival

• Monthly Performance Bonus rewarding your hard work and dedication

• Structured career development pathways within the Customer Support Services industry

• A multicultural, inclusive, and supportive team environment in the heart of Sofia

• And Much More

Life in Bulgaria

Relocating to Bulgaria is one of the most exciting decisions you can make as a young professional or experienced multilingual specialist. Bulgaria is a country of extraordinary contrasts — from the stunning Vitosha Mountain that towers over Sofia, to ancient Thracian ruins, golden Black Sea beaches, and charming medieval towns. The Bulgarian capital, Sofia, is a modern, fast-developing European city with a thriving café culture, rich arts scene, excellent public transport, and a wonderfully low cost of living compared to most Western European capitals. With warm summers, beautiful snowy winters, and a genuinely welcoming local population, Bulgaria offers an outstanding quality of life for international professionals choosing to call it home.

Bulgaria’s culinary scene is a delightful discovery in itself, with hearty traditional cuisine, fresh local produce, and an ever-growing selection of international restaurants ensuring there is always something new to explore. The country’s central location within the Balkans also makes Bulgaria an ideal base for weekend travel across Europe, with excellent flight connections from Sofia International Airport. For Dutch-speaking professionals considering Jobs in Bulgaria, the combination of career opportunity, adventure, and affordability makes Bulgaria an unbeatable destination. Whether you are taking your first step into an international career or looking to broaden your horizons, the Dutch Speaking Jobs With Paid Relocation Package position in Bulgaria offered through Mercier Consultancy Group represents a truly unmissable opportunity.