Dutch-Speaking Client Service Representative | Greece-Based | Relocation Package

WW Talents; Limburg; A distancia; EUR 13.000 - 16.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote work from Greece

Structured training

Onboarding and nesting support

Continuous learning and development

Career progression opportunities

Descripción de la vacante

WW Talents is seeking Dutch-speaking Client Service Representatives to join international teams in Greece. This remote role requires Dutch at C1/C2 and English at B2-C1 depending on project.

Compensation is €1,300 gross per month (paid over 14 months) with a performance-based bonus, plus relocation-related hotel stays and flight support. Work Mon-Fri with possible weekend shifts, and right to work in Greece is required.

Formación

• Dutch language at C1/C2 level required.
• English at B2–C1 level depending on project.
• Strong written and verbal communication skills.
• Good problem-solving and multitasking abilities.
• Customer-oriented and solution-focused approach.
• Experience with CRM systems is a plus.

Responsabilidades

• Provide customer support via phone, email, and chat.
• Handle inquiries related to products, services, orders, deliveries, payments, warranties, and repairs.
• Provide after-sales support and assist with returns, replacements, refunds, and warranty claims.
• Troubleshoot basic technical issues and guide customers through product setup and configuration.
• Handle customer complaints professionally and provide appropriate solutions.
• Create and manage customer cases accurately in CRM systems.
• Investigate customer issues and determine the most appropriate solution.
• Escalate complex cases to the relevant internal teams when necessary.
• Provide customers with timely updates regarding their cases.
• Complete back-office tasks and maintain accurate customer records.
• Use internal tools and knowledge bases to research information and resolve inquiries.
• Maintain a professional and customer-focused approach in every interaction.

Conocimientos

Dutch language (C1/C2)

English (B2–C1)

Communication skills

Problem solving

Multitasking

Customer focus

CRM familiarity

Herramientas

CRM software

Descripción del empleo

Work remotely anywhere in Greece while enjoying the Mediterranean lifestyle. We are looking for Dutch-Speaking Client Service Representatives to join international teams in Greece. Depending on the project, you may provide customer service, after-sales support, technical assistance, roadside assistance, claims support, or support for business customers.

Working Location: This role is only remote in Greece. Work remotely anywhere in Greece.

Work Model: Remote

Language: Dutch - C1/C2 level

English: B2-C1, depending on the project

Compensation: €1,300 gross/month (paid over 14 months) + performance-based bonus

Relocation Package: 4 weeks of hotel accommodation, airport pick-up, flight ticket, and real estate agency fee

Working Schedule: Monday-Friday, with occasional weekend shifts depending on the project (8 hours/day; 5 days/week)

Applicants must already have the legal right to work in Greece. Visa sponsorship is not available for this position.

Your Responsibilities

• Provide customer support via phone, email, and chat
• Handle inquiries related to products, services, orders, deliveries, payments, warranties, and repairs
• Provide after-sales support and assist with returns, replacements, refunds, and warranty claims
• Troubleshoot basic technical issues and guide customers through product setup and configuration
• Handle customer complaints professionally and provide appropriate solutions
• Create and manage customer cases accurately in CRM systems
• Investigate customer issues and determine the most appropriate solution
• Escalate complex cases to the relevant internal teams when necessary
• Provide customers with timely updates regarding their cases
• Complete back-office tasks and maintain accurate customer records
• Use internal tools and knowledge bases to research information and resolve inquiries
• Maintain a professional and customer-focused approach in every interaction

Requirements

• C1/C2 level of Dutch
• B2-C1 level of English, depending on the project
• Strong written and verbal communication skills
• Good problem-solving and multitasking abilitiesCustomer-oriented and solution-focused approach
• Ability to remain calm and professional when handling challenging customer situations
• Ability to work effectively in a fast-paced international environment
• Basic familiarity with CRM systems and digital tools is an advantage

What We Offer

• 100% remote work from Greece
• Fully Paid and structured training
• Comprehensive onboarding and nesting support
• Opportunities for continuous learning and professional development
• Career progression opportunities, including potential paths into mentoring, training, Quality Assurance, or more specialized support roles
• The opportunity to work with internationally recognized brands and gain experience in customer service, technical support, sales support, and other areas