Dutch-Speaking Client Service Representative | Greece-Based | Relocation Package

WW Talents; Borgloon; Remoto; EUR 18.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote work from Greece

Comprehensive training

Onboarding support

Career progression in international"

Descrizione del lavoro

WW Talents in Greece is seeking Dutch-speaking Client Service Representatives to join international teams. This fully remote role handles customer service, after-sales support, and technical assistance across projects.

Requirements include native to C1/C2 Dutch, strong English, excellent communication, problem solving, and CRM familiarity. Working schedule is weekdays with occasional weekend shifts; visa not sponsored.

Competenze

• Dutch language proficiency at C1/C2 level.
• English proficiency around B2-C1 depending on project.
• Strong written and verbal communication skills.
• Customer-focused and solution-driven approach.

Mansioni

• Provide customer support via phone, email, and chat.
• Handle inquiries about products, services, orders, and deliveries.
• Assist with returns, replacements, refunds, and warranty claims.
• Troubleshoot basic technical issues and guide product setup.
• Maintain accurate customer records in CRM systems.
• Escalate complex cases to internal teams when needed.
• Provide timely updates to customers about their cases.
• Research information using internal tools and knowledge bases.

Conoscenze

Dutch language (C1/C2)

English language (B2-C1)

Customer service skills

Problem solving

Multitasking

Strumenti

CRM systems

Descrizione del lavoro

Work remotely anywhere in Greece while enjoying the Mediterranean lifestyle. We are looking for Dutch-Speaking Client Service Representatives to join international teams in Greece. Depending on the project, you may provide customer service, after-sales support, technical assistance, roadside assistance, claims support, or support for business customers.

Working Location: This role is only remote in Greece. Work remotely anywhere in Greece.

Work Model: Remote

Language: Dutch - C1/C2 level

English: B2-C1, depending on the project

Compensation: €1,300 gross/month (paid over 14 months) + performance-based bonus

Relocation Package: 4 weeks of hotel accommodation, airport pick-up, flight ticket, and real estate agency fee

Working Schedule: Monday-Friday, with occasional weekend shifts depending on the project (8 hours/day; 5 days/week)

Applicants must already have the legal right to work in Greece. Visa sponsorship is not available for this position.

Your Responsibilities

• Provide customer support via phone, email, and chat
• Handle inquiries related to products, services, orders, deliveries, payments, warranties, and repairs
• Provide after-sales support and assist with returns, replacements, refunds, and warranty claims
• Troubleshoot basic technical issues and guide customers through product setup and configuration
• Handle customer complaints professionally and provide appropriate solutions
• Create and manage customer cases accurately in CRM systems
• Investigate customer issues and determine the most appropriate solution
• Escalate complex cases to the relevant internal teams when necessary
• Provide customers with timely updates regarding their cases
• Complete back-office tasks and maintain accurate customer records
• Use internal tools and knowledge bases to research information and resolve inquiries
• Maintain a professional and customer-focused approach in every interaction

Requirements

• C1/C2 level of Dutch
• B2-C1 level of English, depending on the project
• Strong written and verbal communication skills
• Good problem-solving and multitasking abilitiesCustomer-oriented and solution-focused approach
• Ability to remain calm and professional when handling challenging customer situations
• Ability to work effectively in a fast-paced international environment
• Basic familiarity with CRM systems and digital tools is an advantage

What We Offer

• 100% remote work from Greece
• Fully Paid and structured training
• Comprehensive onboarding and nesting support
• Opportunities for continuous learning and professional development
• Career progression opportunities, including potential paths into mentoring, training, Quality Assurance, or more specialized support roles
• The opportunity to work with internationally recognized brands and gain experience in customer service, technical support, sales support, and other areas