Dutch/Flemish Customer Support Agent – Relocate to Riga

Grow-Talent.com; Brussel; Vor Ort; EUR 20.000 - 28.000; Vollzeit

Benefits dieser Stelle

Relocation support

Paid startup training

40 hours per week

Zusammenfassung

Grow-Talent.com is partnering with a leading outsourcing/BPO consultancy to onboard a Dutch-speaking Customer Support Agent in Riga. You will handle customer inquiries across phone, chat and email, ensuring timely resolutions and adherence to project KPIs.

The role requires Dutch/Flemish at B2 and English at C1, and offers relocation support, paid startup training, and a 40-hour workweek from Monday to Sunday within 10:00–18:00 shifts.

Qualifikationen

• Dutch or Flemish at upper intermediate level (B2) and English at C1, both spoken and written.
• Experience in outsourced customer service is preferred.
• Willingness to relocate to Riga or already living there.
• EU citizenship or valid Latvia work permit.
• Typing speed of at least 50 wpm with high accuracy.

Aufgaben

• Handle incoming message requests from customers of a payment platform via phone, chat and email and provide resolution to end users.
• Record case resolutions in the contact center tool based on client communication.
• Ensure that cases are resolved within the case life cycle.
• Escalate priority issues per client specifications to the immediate lead if applicable.
• Work independently and within a team.
• Communicate well with internal and external contacts.
• Provide exemplary customer experience and meet quality standards on all handled contacts.
• Follow the schedule of work days and hours and be ready to start on time.
• Handle contacts while meeting project targets: response time, handle time and resolution rate.
• Attend trainings.

Kenntnisse

Dutch (B2)

English (C1)

Customer service experience

EU relocation willingness

Typing 50 wpm

Teamwork

Jobbeschreibung

Grow-Talent.com is partnering with a leading outsourcing/BPO consultancy to onboard a Dutch-speaking Customer Support Agent in Riga. You will handle customer inquiries across phone, chat and email, ensuring timely resolutions and adherence to project KPIs.

The role requires Dutch/Flemish at B2 and English at C1, and offers relocation support, paid startup training, and a 40-hour workweek from Monday to Sunday within 10:00–18:00 shifts.