Digital Analyst

Proximus Group; Brussel Hoofdstad; Sur place; EUR 65 000 - 95 000; Plein temps

Résumé du poste

Proximus is seeking a Senior Analytics & Insights specialist to analyze user behavior across websites and apps, develop dashboards in Adobe Analytics, and support pre-sales, sales, and service decisions.

You will manage web and app data layers, translate business requirements into tagging guidelines, and collaborate with developers to validate tracking and troubleshoot issues. A strong background in digital analytics and a proactive attitude are essential.

Qualifications

• Senior profile with at least 5 years of experience in Digital Analytics.
• Proven experience creating dashboards and advanced reports in Adobe Analytics.
• Hands-on experience providing data layer recommendations and working with tagging frameworks.

Responsabilités

• Analyze user behavior and identify trends across websites and apps to support business decisions in pre-sales, sales, servicing, and support.
• Develop and maintain dashboards and reports in Adobe Analytics to monitor KPIs and business objectives.
• Translate business requirements into clear tagging specifications and data layer guidelines.
• Collaborate with developers and stakeholders to validate tracking and troubleshoot issues.

Connaissances

Adobe Analytics

ContentSquare

Excel

PowerPoint

Autonomous work

Customer experience focus

Outils

ContentSquare

Excel

PowerPoint

Description du poste

Analytics & Insights:

• Analyze user behavior and identify trends across websites and apps to support business decisions in pre-sales, sales, servicing, and support.
• Conduct proactive analyses to uncover optimization opportunities and improve digital performance.
• Develop and maintain dashboards and reports in Adobe Analytics to monitor KPIs and business objectives.

Technical Implementation

• Manage and maintain web and app data layers, ensuring accurate and consistent tracking.
• Translate business requirements into clear tagging specifications and data layer guidelines.
• Collaborate with developers and stakeholders to validate tracking and troubleshoot issues.

Experience

• Senior profile with at least 5 years of experience in Digital Analytics.
• Proven experience creating dashboards and advanced reports in Adobe Analytics.
• Hands-on experience providing data layer recommendations and working with tagging frameworks.

Technical Skills

• Expert in Adobe Analytics (including complex segments, calculated metrics, and advanced reporting).
• Ability to create and validate comprehensive tagging guidelines.
• Familiar with Content square for UX and behavioral analysis.
• Strong knowledge of Microsoft Excel and PowerPoint for data analysis and presentation.
• Able to work autonomously with limited supervision.
• Passionate about digital business and customer experience.
• Proactive, motivated, and eager to learn.

If you’re successful, you can expect the following steps:

An initial conversation with our recruiter - Swati Kumari

Interview with the Hiring Manager and the team.

About Proximus

We are Team Possible turning tech into opportunities.

We are driven by four core pillars: "I care," "I make a difference," "I radically simplify," and "I embrace the future". This means you'll join a team that genuinely cares for customers and colleagues, is empowered to make a real impact, strives to radically simplify complex challenges, and is always looking ahead to embrace the future of technology. We believe in an inclusive and safe environment where everyone can thrive, offering extensive career development resources, including access to over 5,000 training modules and a minimum of 5 days of training per year, to help you continuously learn, grow, and tackle bold challenges with us.