Desktop Support Engineer

K&K Talents; Malmedy; Presencial; EUR 36 000 - 48 000; Tempo integral

Resumo da oferta

K&K Talents is an international recruiting agency with a client in Belgium seeking a Desktop Support Engineer to manage day-to-day IT Work Place Service activities on client premises.

The role covers installing, diagnosing, repairing, maintaining and upgrading PC hardware, mobile devices and conferencing equipment, and providing end-user assistance across the desktop computing environment.

Qualificações

• Experience troubleshooting Windows OS and Office 365 applications.
• Ability to diagnose and resolve end-user IT issues on-site and remotely.
• Strong communication, time management and teamwork skills.

Responsabilidades

• Install, upgrade, support and troubleshoot Windows 11, Office, and peripherals.
• Provide single point of contact for end users and ensure timely support.
• Coordinate with network and vendor teams to resolve issues.
• Manage asset and inventory and assist with printer and device maintenance.

Conhecimentos

Windows OS

Office 365

Troubleshooting

Communication

Teamwork

Time management

Formação académica

Desktop Support Certification

Ferramentas

Intune

SCCM

AD

Exchange Online

Descrição da oferta de emprego

K&K Talents is an international recruiting agency that has been providing technical resources in the European region since 1993. This position is with one of our clients in Belgium who is actively hiring candidates to expand their teams.

Role: Desktop Support Engineer (End User Computing)

Employment Type: Full-time Permanent

Job Description:

The End User computing personnel will be responsible for managing day to day operations of IT Work Place Service at customer premises.

The Desktop Technician's role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware, mobile devices, video conferencing and other IT equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required.

Desktop Support

• Install, upgrade, support and troubleshoot Windows 11 and Microsoft Office and any other authorised desktop/Laptop applications
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
• Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
• Customize desktop hardware to meet user specifications and site standards
• Is able to troubleshoot and manage Video conferencing equipment in the region
• Asset & Inventory Management
• Performs work in compliance within specified warranty requirements
• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels
• Safely package equipment for branches and arrange for the transport of the equipment
• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks or Mobile devices/ iPads that has authorized access to the network
• When the restoration is beyond the scope of the computers, laptops, printers and any other authorised peripheral equipment the Desktop Support Administrator will escalate the issue/problem to appropriate Vendor/proper tier 3 support team member
• Develop trends by monitoring and analysing incoming calls, tickets, problems and support requests
• Manage, support & coordinate Print Services

System/Application/Network Support:

• Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows OS
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems
• Coordinate with network team to provide hands and feet support and also help Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
• Coordinate Troubleshooting network connectivity in a LAN/WAN environment
• Requesting and coordinating vendor support
• When the restoration is beyond the scope of the Desktop Support Administrator the Desktop Support Administrator will escalate the issue/problem to proper Vendor/tier 3 support team member
• Develop trends by monitoring and analysing incoming calls, problems and support requests

Operational

• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator
• Provide user data and application recovery
• Help Users by coordinating Email account administration, i.e., account creation and management and distribution lists on Exchange
• Coordinate User account administration, i.e., account creation and management and password resets on Active Directory
• Troubleshoot problems associated with network connectivity, and workstation hardware/software
• Use appropriate tools and methodologies to load, copy and customize operating system configurations for deployment
• Provides backup support and assistance to the Network Administrator as needed
• Responsible for tracking hardware and software inventory
• Provide Hands & feet and coordination support in the Data Center. This includes vendor support coordination as needed by the internal system administration team.
• Familiarize end users on basic software, hardware and peripheral device operation
• Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Administrator
• Works with vendor support contacts to resolve technical issues within the desktop environment
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
• Works with other IT team members for new builds and upgrades
• Dealing with queries by following departmental procedures for fault resolution
• Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines
• Arranges for and/or prepares equipment for shipping/receiving
• Maintains I.T. records and tracking for area of responsibility
• Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures
• Develop technical knowledge of each system within company profile and specialised knowledge of certain nominated areas
• Maintain adequate knowledge of operating systems and application software used to provide a high level of support
• Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures

EXPERIENCE/KNOWLEDGE & SKILLS:

• Working technical knowledge of current protocols, operating systems and standards
• Ability to operate tools, components and peripheral accessories
• Desktop Support Technician Certification an advantage
• Software and Hardware Troubleshooting
• Routers, switches and firewall experience is good to have
• Office 365 & Office 2019 support
• Working knowledge of Intune, SCCM, AD, Exchange Online and remote control tools
• Good communication (both verbal and written) skills
• Planning and organizing skills
• Able to operate effectively in a team environment with both technical and non-technical team members
• Able to operate with minimal supervision
• Able to manage time effectively, set priorities appropriately, schedule calls
• Able to maintain professional demeanour under stress
• Able to operate within customer standard operating procedures

Note: Applicants for employment in Belgium should possess work authorization which does not require sponsorship by the employer for a visa.