Deployment Strategist - Public Sector, Nonprofit & Education

Salesforce; Belgique; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Salesforce is hiring Deployment Strategists - Strategic Builders who are customer-facing advisors. You will define AI strategy, shape agentic solutions, and drive measurable adoption for enterprise customers.

Engagements are time-bound, 12 weeks or less, and may span a single strategic account or multiple customers. Your impact goes beyond deployment to ensure lasting, scalable value from the solutions your team builds.

Qualifications

• Degree in Computer Science or a related field.
• 4+ years experience in strategic solutioning, technical advisory, or delivery leadership for enterprise cloud or SaaS technology.
• Proven experience delivering customer-facing projects within Public Sector, Higher Education, or Nonprofit environments.
• Prior customer-facing delivery experience is required.
• Demonstrated understanding of the Salesforce platform and ecosystem, including Agentic AI capabilities and Data Cloud.
• Proficiency in programming languages such as Python, JavaScript, Java, or Apex.
• Ability to lead complex engagements end-to-end—discovery to outcomes.
• Experience leading AI/LLM solution design and responsible AI practices.
• Strong project management skills and ability to manage multiple workstreams.

Responsabilités

• Lead end-to-end customer engagement across the value lifecycle from Identify to Deploy to Consume.
• Define AI strategy and roadmap; run design workshops and jobs-to-be-done analysis.
• Architect solutions spanning Salesforce's agentic AI platform and enterprise systems with governance.
• Manage engagement timelines, stakeholder communications, risks, and reporting.
• Own adoption, consumption, and expansion metrics within the engagement.
• Collaborate with Forward Deployed Engineers to align strategy with execution.
• Develop customer solutions using AI tools to accelerate delivery.
• Build trust with senior stakeholders and articulate business value.

Connaissances

Strategic solutioning

Delivery leadership

Public Sector experience

Customer-facing delivery

Programming knowledge

Travel readiness

Formation

Degree in Computer Science or related field

Outils

Salesforce Data Cloud

Agentforce platform

Salesforce CRM

Description du poste

Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

Customer impact from day one. Strategic clarity and Execution that sticks.

Salesforce is hiring Deployment Strategists - Strategic Builders who are customer-facing advisors, who define AI strategy, shape agentic solutions, and drive measurable adoption for enterprise customers. You'll work as part of a delivery team alongside Forward Deployed Engineers, translating complex business challenges into agentic AI deployments that go live and generate real value. Engagements are focused and time-bound - typically 12 weeks or less - and may span a single strategic account or multiple customers simultaneously. Your impact isn't just getting to deployment. It ensures customers realize lasting, scalable value from the solutions your team builds.

Key Responsibilities

• Full Lifecycle Ownership: Lead end-to-end customer engagement across the complete value lifecycle - Identify - Commit - Deploy - Consume - owning outcomes at every stage, not just discovery or deal closure
• AI Strategy & Architecture: Define the customer's Agentic AI strategy and roadmap. Lead design workshops, agent design sessions, and jobs-to-be-done analysis. Architect solutions spanning Salesforce's agentic AI platform, Data Cloud, and enterprise systems, with responsible AI governance baked in from the start.
• Deployment Oversight & Program Management: Manage engagement delivery end-to-end timelines, stakeholder communication, risk escalation, and progress reporting. You are the operational backbone of your delivery team, ensuring nothing falls through the cracks.
• Adoption & Consumption: Own adoption, consumption, and expansion metrics within your engagement scope. Identify blockers early and develop strategies to drive measurable value realization.
• Delivery Team Coordination: Partner closely with the Forward Deployed Engineers on your team to align strategy with technical execution. Keep the team focused, unblocked, and on track to hit delivery milestones.
• AI-Supported Development: You'll be developing real customer solutions supported by leading-edge AI tools. Including: Cursor, Claude, and our coding products like Vibes, to accelerate development.
• Customer Stakeholder Management: Serve as the primary customer-facing contact (specifically with Government, Nonprofit and/or Education customers), building trust-based relationships with senior stakeholders and present proposals, decisions and outcomes in terms of business value, not just technical detail.
• AI Readiness: Assess customer readiness for AI adoption and guide change management and process transformation to maximize the benefits of intelligent agents
• Product Feedback Loop: Synthesize field insights and translate them into actionable product feedback that influences Salesforce's Agentic AI platform roadmap.

Required Qualifications

• You have a degree in Computer Science or a related field
• 4+ years experience in strategic solutioning, technical advisory, or delivery leadership or program management for enterprise cloud or SaaS technology
• Proven experience managing and delivering customer-facing projects within Public Sector, Higher Education, or Nonprofit environments
• Prior customer-facing delivery experience (consulting, professional services, or technical advisory) - this is a requirement, not a nice-to-have
• Demonstrated understanding of the Salesforce platform and ecosystem, including Agentic AI capabilities and Data Cloud
• Working knowledge of one or more programming languages: Python, JavaScript, Java, or Apex
• Proven ability to lead and own complex, ambiguous engagements end-to-end - from discovery through to measurable outcomes
• Experience leading AI/LLM solution design, including agentic AI strategy, conversation design, and responsible AI practices
• Strong project and program management skills - ability to run multiple work-streams, manage stakeholder expectations, and keep delivery on track in ambiguous environments
• Ability to travel 25% of the time to customer sites

Preferred Experience

• Experience with Salesforce Data Cloud, Agentforce platform, and Salesforce CRM (Sales, Service, Marketing)
• Experience designing and deploying AI solutions in regulated indu