Senior/Lead Solution Engineer Benelux

Salesforce, Inc.; Brussel Hoofdstad; Sur place; EUR 65 000 - 90 000; Plein temps

Résumé du poste

Salesforce is seeking an experienced Solution Engineer to drive digital transformation in the Public Sector and Education industries. You’ll own presales activities, craft innovative AI-driven solutions, and translate complex public sector needs into feasible Salesforce deployments.

You will collaborate with buyers, partners, and cross-functional teams to demo, design, and validate agentic and data-driven solutions, ensuring clear value and strong ROI for government customers.

Qualifications

• Presales role experience in CRM/AI or cloud solutions, preferably public sector.
• Experience with Salesforce or other CRM platforms.
• Degree in Computer Science or related field.
• Strong listening, analytical, and requirement translation skills.
• Self-driven, adaptable, proactive growth mindset.
• Customer-oriented, curious, critical thinker with passion for public sector digitalization and AI.
• Experience delivering digital transformation and enterprise consulting.
• Excellent written and verbal communication skills.

Responsabilités

• Clearly articulate Salesforce value to public sector stakeholders.
• Assess requirements in public administrations and propose ROI-focused solutions.
• Manage the solution cycle with cross-functional teams for cohesive proposals.
• Deliver tailored Salesforce demonstrations reflecting client processes.
• Prepare responses to RFPs and provide technical training and support.
• Gather client feedback and collaborate with product teams to enhance offerings.
• Monitor public sector trends and AI innovations to stay ahead.
• Promote enablement activities and participate in internal training.
• Demonstrate expertise in AI and cloud applications with proof-of-concept work.
• Co‑build with customers and partners, sharing best practices.
• Leave teams more capable after each engagement.

Connaissances

Presales

CRM

Public sector

AI

Listening

Analytical

Communications

Self-driven

Problem solving

Formation

CS degree

Outils

Python

JavaScript/TypeScript

Java

Apex

LLMs

Prompt engineering

APIs

Cursor

Claude

Vibes

Description du poste

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? We are Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good, you've come to the right place.

About the Role

Do you want to be part of an outstanding team driving Salesforce's success in the Public Sector and Education Industry? Do you have experience in CRM, Artificial Intelligence, public sector, and digital transformation — combined with hands-on technical building skills?

Join the Salesforce Solution Engineering team, where you'll play a pivotal role in driving the digital transformation of government organizations. With a clear vision of how AI and agentic systems can redefine citizen services, you'll help streamline processes and enhance user experiences through the synergy of technology and human expertise.

As an Solution Engineer, also known as a "Presales Consultant," "Sales Consultant," "Pre-Sales Engineer," "Sales Engineer" or "SE," you'll be a key player in the sales cycle, delivering thought leadership and owning solutions to enhance our customers' experience. This role benefits from a technical builder mindset: you don't just demo and design solutions — you can also prototype, configure, and validate real agentic and data-driven solutions.

You'll collaborate with customers, account executives, product specialists, and partners to develop innovative solutions that connect public sector and educational organizations with their constituents in new ways. You'll translate the complex needs of government entities into practical and impactful solutions, effectively communicating the value of Salesforce products like Public Sector Solutions Cloud, Education Cloud, Sales and Service Cloud, and Agentforce — backed by the technical depth to prove feasibility, not just tell a story.

This role offers the unique opportunity to engage across the entire customer lifecycle, leveraging your curiosity, creativity, and technical acumen to drive innovation in a results-oriented, ever-evolving environment.

Key Responsibilities

• Clearly and confidently articulate the value and benefits of Salesforce — as a company and as a platform — to all levels of public sector organizations, including functionaries, IT managers, executives, and policy makers.
• Assess business requirements within public administrations, identify challenges, and propose solutions that address regulatory, operational, and innovation needs, highlighting return on investment.
• Manage the entire solution cycle, working closely with cross-functional teams (sales, consulting, delivery, partners) to ensure a cohesive and impactful proposal.
• Deliver tailored Salesforce demonstrations that reflect the unique processes of the organizations you serve.
• Prepare and deliver presentations, respond to RFPs, and provide technical training and support to both customers and internal teams.
• Gather feedback from clients and collaborate with product development teams to continuously enhance our solutions.
• Monitor public sector trends and technological innovations to ensure our offerings remain at the forefront of digital transformation.
• Promote enablement activities (webinars, best practices, knowledge sharing) and participate in internal training and mentoring initiatives.
• Articulate the value of innovation, AI specifically, through storytelling and value positioning.
• Demonstrate expertise in leveraging AI and cloud applications, showing how these technologies can automate processes, improve citizen services, and reduce bureaucracy — with the ability to build, not just describe, proof‑of‑concept agentic solutions.
• Contribute to proofs‑of‑concept that move from sketch to demonstrable in days, not months.
• Co‑build alongside customers and partners, sharing best practices and enablement as you go.
• Leaving teams more capable after each engagement than before.

Requirements & Skills

• Presales & Domain
• Previous experience in presales roles (Solution Engineer/Presales) for CRM, AI, or cloud solutions, preferably in the public sector or regulated environments.
• Experience working with Salesforce and/or other CRM solutions.
• Degree in Computer Science or related fields.
• Strong listening, analytical, and business requirement translation skills.
• Self‑driven, adaptable, and proactive in managing your own professional growth.
• Customer‑oriented, curious, and critical thinker with a passion for public sector digitalization, automation, generative AI, and agentic technologies.
• Experience implementing digital transformation strategies, enterprise consulting, and delivering increased success for customers.
• Function effectively in a fast‑paced, high‑energy market segment and successfully balance multiple projects (sales opportunities, RFPs, SME programs, internal enablement, etc.).
• Excellent written and verbal communication skills, able to explain complex concepts to both technical and non‑technical audiences.

Technical Expertise

• Fluent in at least one of Python, JavaScript/TypeScript, Java, or Apex, and comfortable picking up more as the work demands.
• Practical experience with LLMs and prompt engineering — able to explain why a prompt failed and what you'd change.
• Solid understanding of data modeling, APIs, and integration patterns, sufficient to design solutions, not just consume them.
• Comfort using AI‑powered development tools (e.g. Cursor, Claude, Salesforce coding tools like Vibes) as part of your workflow.
• Ability to evaluate AI/agent outputs with engineering rigor.

Nice‑to‑Haves

• Salesforce platform certifications (Administrator, Platform Developer I, Agentforce Specialist).
• Hands‑on experience with cloud data platforms (Snowflake, Databricks, BigQuery).
• Prior customer‑facing technical delivery experience (consulting, professional services, or forward deployed engineering).
• Language proficiency in English- Dutch and/or French (mandatory)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.

What does that mean exactly?

It means that at Salesforce, we believe in equality for all.

And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.

Know your rights: workplace discrimination is illegal.

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.

It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.

Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.

The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.

Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.