Deployment Strategist - Public Sector, Nonprofit & Education

Salesforce; Brussel; Hybride; EUR 85 000 - 130 000; Plein temps

Résumé du poste

Salesforce is hiring Deployment Strategists — Strategic Builders who are customer-facing advisors, translating complex challenges into agentic AI deployments that go live and deliver value for enterprise customers.

You’ll lead end-to-end engagements, define AI strategy, and ensure adoption and measurable outcomes across multiple accounts, including government, nonprofit, and education sectors.

Qualifications

• Degree in Computer Science or related field.
• 4+ years experience in strategic solutioning, technical advisory, or delivery leadership for enterprise cloud or SaaS.
• Proven experience delivering customer-facing projects in Public Sector, Higher Education, or Nonprofit environments.
• Prior customer-facing delivery experience; not just a nice-to-have.
• Familiarity with Salesforce platform and Agentic AI capabilities and Data Cloud.
• Proficiency in Python, JavaScript, Java, or Apex.

Responsabilités

• Lead end-to-end customer engagement across the value lifecycle (Identify → Commit → Deploy → Consume).
• Define the customer’s Agentic AI strategy and roadmap; lead design workshops.
• Oversee deployment timelines, risks, and reporting; act as delivery backbone.
• Own adoption, consumption, and expansion metrics within engagement scope.
• Coordinate with Forward Deployed Engineers to align strategy with execution.
• Develop customer solutions using AI tools (Cursor, Claude, Vibes).
• Manage customer stakeholder relationships with government, nonprofit, or education sectors.
• Assess AI readiness and guide change management to maximize benefits.
• Synthesize field insights into actionable product feedback for the roadmap.

Connaissances

Strategic solutioning

Public Sector delivery

Delivery leadership

Customer-facing delivery

Agentic AI capabilities

Programming languages

Formation

Bachelor's degree in Computer Science or related field

Outils

Salesforce Data Cloud

Description du poste

Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

Customer impact from day one. Strategic clarity and Execution that sticks.

Salesforce is hiring Deployment Strategists — Strategic Builders who are customer-facing advisors, who define AI strategy, shape agentic solutions, and drive measurable adoption for enterprise customers. You’ll work as part of a delivery team alongside Forward Deployed Engineers, translating complex business challenges into agentic AI deployments that go live and generate real value. Engagements are focused and time-bound — typically 12 weeks or less — and may span a single strategic account or multiple customers simultaneously. Your impact isn’t just getting to deployment. It ensures customers realize lasting, scalable value from the solutions your team builds.

Key Responsibilities

• Full Lifecycle Ownership: Lead end-to-end customer engagement across the complete value lifecycle — Identify → Commit → Deploy → Consume — owning outcomes at every stage, not just discovery or deal closure
• AI Strategy & Architecture: Define the customer’s Agentic AI strategy and roadmap. Lead design workshops, agent design sessions, and jobs-to-be-done analysis. Architect solutions spanning Salesforce’s agentic AI platform, Data Cloud, and enterprise systems, with responsible AI governance baked in from the start.
• Deployment Oversight & Program Management: Manage engagement delivery end-to-end timelines, stakeholder communication, risk escalation, and progress reporting. You are the operational backbone of your delivery team, ensuring nothing falls through the cracks.
• Adoption & Consumption: Own adoption, consumption, and expansion metrics within your engagement scope. Identify blockers early and develop strategies to drive measurable value realization.
• Delivery Team Coordination: Partner closely with the Forward Deployed Engineers on your team to align strategy with technical execution. Keep the team focused, unblocked, and on track to hit delivery milestones.
• AI-Supported Development: You’ll be developing real customer solutions supported by leading-edge AI tools. Including: Cursor, Claude, and our coding products like Vibes, to acceleratedevelopment.
• Customer Stakeholder Management: Serve as the primary customer-facing contact (specifically with Government, Nonprofit and/or Education customers), building trust-based relationships with senior stakeholders and present proposals, decisions and outcomes in terms of business value, not just technical detail.
• AI Readiness: Assess customer readiness for AI adoption and guide change management and process transformation to maximize the benefits of intelligent agents
• Product Feedback Loop: Synthesize field insights and translate them into actionable product feedback that influences Salesforce’s Agentic AI platform roadmap.

Required Qualifications

• degree in Computer Science or a related field
• 4+ years experience in strategic solutioning, technical advisory, or delivery leadership or program management for enterprise cloud or SaaS technology
• Proven experience managing and deliveringcustomer-facing projects within Public Sector, Higher Education, or Nonprofit environments
• Prior customer-facing delivery experience (consulting, professional services, or technical advisory) - this is a requirement, not a nice-to-have
• Demonstrated understanding of the Salesforce platform and ecosystem, including Agentic AI capabilities and Data Cloud
• Working knowledge of one or more programming languages: Python, JavaScript, Java, or Apex
• Proven ability to lead and own complex, ambiguous engagements end-to-end — from discovery through to measurable outcomes
• Experience leading AI/LLM solution design, including agentic AI strategy, conversation design, and responsible AI practices
• Strong project and program management skills — ability to run multiple work-streams, manage stakeholder expectations, and keep delivery on track in ambiguous environments
• Ability to travel 25% of the time to customer sites

Preferred Experience

• Experience with Salesforce Data Cloud, Agentforce platform, and Salesforce CRM (Sales, Service, Marketing)
• Experience designing and deploying AI solutions in regulated industries (e.g., public sector, financial services, healthcare)
• Salesforce platform certifications (e.g., Data Cloud Consultant, Agentforce Specialist, Application Architect) or similar platform certifications such as Microsoft, Oracle, or similar platforms.
• Background in change management, organizational design, or enterprise transformation
• Experience with AI/ML concepts beyond LLMs, including NLP, RAG architectures, and model evaluation frameworks
• A get-things-done mindset with strong bias for action — comfortable operating in unstructured fast moving environments

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.