Delivery Operations Manager

Just Eat Takeaway.com; Brussel; On-site; EUR 70,000 - 100,000; Full time

Job summary

Just Eat Takeaway.com in Belgium is seeking a Delivery Operations Manager responsible for achieving network KPI & budget targets across the Belgium market. You will investigate root causes, identify optimization opportunities, and influence stakeholders while central teams support you.

You will use large data sets to derive actionable insights, balance analytical assessment with pragmatic decisions, and lead experiments to improve delivery performance.

Qualifications

• 3+ years experience with data and analysis tools.
• Experience & proven success in a budget-ownership role (incl. forecasting functions).
• Track record of driving operational targets, ideally in a digital-first environment.
• Willing to work outside of regular business hours on an exception basis (e.g. during a crisis).

Responsibilities

• End-to-end accountability for network outcomes (on-time delivery, delivery times, undelivered orders, courier rejections).
• Budget accountability and cost-optimisation efforts (cost per order, onboarding cost).
• Configure and administer network settings (courier fees, incentives, utilisation, assignment logic).
• Evaluate changes from multiple angles and communicate implications to stakeholders.
• Leverage data analysis tools to identify trends and inform network decisions.
• Propose and support network experiments with central analytics teams and assess outcomes.
• Ad hoc project support such as zone launches and key city initiatives.
• Identify continuous improvement opportunities via root-cause investigations.
• Collaborate with global and local stakeholders to align priorities.

Skills

Data analysis

Stakeholder management

Analytical thinking

Communication

Owner mindset

Education

Bachelor's degree in quantitative fields

Job description

Role Overview

The Delivery Operations Manager is accountable for achieving network KPI & budget targets within the Belgium Market. You will be expected to investigate the root cause of issues & trends to identify, and ultimately implement, opportunities for improvement and optimization. You will need to influence stakeholders across the business to achieve your desired outcomes, while functional SMEs will support you with global best practices. In addition to the day-to-day operations of the network, you will be asked to propose, analyse and lead experiments to improve outcomes and occasionally support logistics projects.

You are someone who can simultaneously understand a broad set of logistics problems while having the ability to gain deep expertise on a number of technical areas. You are able to use large data sets to draw conclusions, while at the same time have a bias for taking action and making swift decisions. You are passionately committed to excellence, innately curious, deeply analytical, and operate with attention to detail.

Key Responsibilities

• End to end accountability for network outcomes such as on time delivery, delivery times, undelivered orders, courier rejections etc.
• Budget accountability and responsible for identifying and executing delivery network costs optimisation efforts (e.g. cost per order, onboarding cost)
• Accountability for operational configurations across courier fees, incentives, utilisation, assignment logic, cost functions, etc. for Israel.
• Implementation and administration of the desired configurations on an on-going basis (with support from central teams)
• Evaluate potential changes from multiple angles, balancing analytical assessment with a pragmatic point of view. Communicate implications to stakeholders, influencing as needed.
• Leverage analytical tools (statistical, predictive modelling, etc.) to identify segmented, zone-level network trends and insights on an on-going basis. Share recommendations & make network decisions based on insights.
• Propose and support network experiments in partnership with central analytic and optimisation teams. Assess experiment outcomes and own/approve changes.
• Ad hoc project support such as playbook documentation, new zone launches, zone throttling, key cities, zone hour extensions, etc.
• Identify and advocate for continuous improvement opportunities for the network, e.g. via root cause investigations on outliers and escalations
• Collaborate with global and local stakeholders to align priorities and share best practices
• Crisis management support as needed to support business continuity

What will you bring to the table?

• High-level of comfort using data and analysis tools to derive actionable insights
• Ability to be simultaneously detailed-oriented while keeping the bigger picture in mind. You can get in the weeds and operate at the lowest level of detail, but can think long-term.
• Passion for driving positive results with a bias for action
• Ability to balance informed decision-making with critical-thinking with an “owners mindset”
• Fast-learner across a breadth of complex, sometimes technical, network tools.
• Passionate about the courier, customer and partner experience
• Excellent stakeholder management skills - proven ability to drive results in areas that aren't in your immediate responsibility. Ability to manage up and challenge the status quo.
• Strong communication skills to influence key (senior) stakeholders
• Willingness to “roll up your sleeves” and work in the details; you thrive in a fast-paced work environment because rapid change and learning is exciting to you.
• Bachelor's Degree or equivalent work experience in quantitative fields such as Business, Engineering, Operations, Technology, Statistics

Applicant requirements

• 3+ years experience with data and analysis tools
• Experience & proven success in a budget-ownership role (incl. forecasting functions)
• Track record of driving operational targets, ideally in a digital-first environment
• Willing to work outside of regular business hours on an exception basis (e.g. during a crisis)