Data & AI Senior Architect - Accenture Song

3700 Accenture N.V. Company; Sint-Jans-Molenbeek; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Accenture is seeking a Data & AI Architect to own the technical design and delivery of customer technology solutions. You will connect CMS, CDP, commerce, CRM and AI, and guide hands‑on delivery across production‑readiness, performance, and security.

You will translate client needs into concrete architectural approaches, collaborate with IT leads and enterprise architects, and shape preferred platform choices with clear trade‑offs.

Qualifications

• 5–8 years of experience in solution architecture or senior engineering within consulting or digital delivery.
• Proven track record delivering customer technology solutions across multiple platforms.
• Strong architecture skills across CMS, CDP, commerce, CRM and data/AI domains.
• Experience designing cross‑platform integrations (CMS, CDP, ERP, CRM) and API/middleware patterns.
• Fluent in English; Dutch or French proficiency is a plus.

Responsibilities

• Design end‑to‑end architectures across customer technology landscapes and connect content platforms, data, commerce and AI.
• Lead technical delivery of complex, multi‑platform projects from concept to production readiness.
• Evaluate platforms, design integration patterns and communicate trade‑offs to stakeholders.

Skills

Enterprise architecture

Multi‑platform delivery

Cloud integration

AI & data capabilities

Vendor assessment

Education

Master’s degree in CS/Engineering/Business

Tools

Adobe Experience Manager

Salesforce

Sprinklr

Azure OpenAI

Job description

Are you motivated by building technology solutions that change how businesses interact with their customers? Do you want to work across customer experience platforms, data architecture and modern AI, and make sure all of it connects and runs in production? We are looking for a Data & AI Architect who will own the technical design and delivery of customer technology solutions for our clients. You will work across CMS, CDP, commerce, CRM and AI, and work hands‑on with delivery teams to bring it all to production. In this key role, you will: Design end‑to‑end solution architectures across customer technology landscapes, connecting content platforms, customer data, commerce systems and AI capabilities into scalable solutions Lead technical delivery of complex, multi‑platform projects, ensuring quality, integration and production‑readiness from concept through go‑live Bring AI into customer technology by applying generative AI, agentic patterns and data‑driven automation to CMS, CDP and commerce solutions Bridge technology and business outcomes by translating client needs into concrete technical approaches with clear trade‑offs across platforms and vendors Keep on reading to learn more about the job, your future colleagues & all that Accenture has to offer!

Your Job

You are responsible for the technical vision and architecture of customer technology solutions across client engagements. You connect content management, customer data platforms, commerce, CRM and AI into working enterprise solutions, and you stay close to delivery to make sure what gets built matches what was designed. You work hands‑on with delivery teams: reviewing designs, unblocking technical challenges, validating integration approaches and making sure non‑functional requirements (performance, security, scalability) are covered. The team comes to you when architecture gets complex, whether that’s a multi‑platform CMS migration, a CDP integration with downstream activation channels, a Salesforce Agentforce implementation, or an AI‑powered service automation. You work with client stakeholders (IT leads, product owners, enterprise architects) to align solutions with their technology landscape and business priorities. You evaluate and recommend platforms, design integration patterns across vendors, and present options with trade‑offs: what’s technically sound, what’s practical to build and maintain, and what delivers the most value. You bring AI and data capabilities into the customer technology domain. Think generative AI applied to content and personalisation, agentic patterns for customer service, and data‑driven automation across commerce and CRM. You also contribute to Accenture Song’s practice by capturing reusable architecture patterns and sharing learnings across teams. You work with Accenture’s technology partnerships (Adobe, Salesforce, SAP, Sprinklr, Microsoft, AWS, Google Cloud) to bring the right capabilities to each engagement.

Your Team

Accenture Song is an incredible place to work where you can keep learning. By joining us, you’ll become part of a global company with a world‑class brand and reputation. Besides the work we do for our clients, we’re proud of our vibrant, diverse workplace culture: we believe in openness and honesty, fairness and equality, common sense and realism. We want to get to know the real you and help you explore and grow - whatever it is you’re great at. So you will always have lots of learning opportunities (formal and informal) to improve your role‑specific skills and expertise.

Your Background

• 5–8 years of relevant experience in solution architecture, technical delivery or senior engineering roles within consulting, digital delivery or enterprise environments
• Proven experience designing and delivering customer technology solutions across multiple platforms, not just single‑vendor implementations
• Strong architecture skills across customer technology domains, with depth in at least two of the following:
  • Content Management: Adobe Experience Manager, Sitecore, CoreMedia, or composable/headless CMS (MACH architecture)
  • Customer Data Platforms: Salesforce Data Cloud, Adobe Experience Platform, Tealium, Segment, or similar
  • Commerce: SAP Commerce Cloud, Salesforce Commerce Cloud, Adobe Commerce (Magento), or composable commerce
  • CRM & MarTech: Salesforce (Sales/Service/Marketing Cloud, Agentforce), Sprinklr, Adobe Campaign, or similar marketing automation and customer engagement platforms
  • Data & AI: Azure OpenAI, Azure AI Search, Databricks, data pipelines, LLM orchestration, RAG architectures
  • Integration expertise: experience designing cross‑platform architectures connecting CMS, CDP, commerce, CRM and back‑office systems (ERP, ticketing, fulfilment) through API management, event‑driven patterns and middleware
• Interest and growing experience in AI applied to customer technology: generative AI for content and personalisation, agentic AI for service automation, data‑driven decisioning
• Ability to lead technical delivery: not just design on paper, but guide teams through implementation, troubleshoot issues and make sure things work in production
• Strong communication skills: able to explain technical concepts to non‑technical stakeholders and present architecture options with trade‑offs
• Proactive, hands‑on attitude: you don’t wait for a perfect brief, you figure out the approach and iterate
• Master’s degree in Computer Science, Engineering, Business or equivalent experience
• Fluent in English, with professional proficiency in Dutch or French

Interested? Are you ready to join Accenture for a career where you can be yourself and do what you love?

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent‑and-innovation‑led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we’re one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture