Data & AI Senior Architect - Accenture Song

Accenture Belgium; Brussel; On-site; EUR 90,000 - 140,000; Full time

Job summary

Accenture Belgium is seeking a Data & AI Architect to own the technical design and delivery of customer technology solutions across CMS, CDP, commerce, CRM and AI, while working hands-on with delivery teams to bring designs into production.

You will design end-to-end architectures, lead multi‑platform delivery, apply generative AI and data-driven automation to customer platforms, and translate client needs into practical trade‑offs across vendors and technologies.

Qualifications

• 5–8 years of experience in solution architecture or senior engineering roles.
• Proven experience delivering customer technology solutions across multiple platforms.
• Depth in at least two domains: CMS/CDP/Commerce/CRM/Data & AI.
• Master's degree in Computer Science, Engineering, Business or equivalent.

Responsibilities

• Design end-to-end architectures across customer technology landscapes, connecting content platforms, customer data, commerce systems and AI capabilities into scalable solutions.
• Lead technical delivery of complex, multi-platform projects, ensuring quality, integration and production-readiness from concept through go-live.
• Bring AI into customer technology by applying generative AI, agentic patterns and data-driven automation to CMS, CDP and commerce solutions.
• Bridge technology and business outcomes by translating client needs into concrete technical approaches with clear trade-offs across platforms and vendors.

Skills

Solution architecture

Technical delivery

AI in customer tech

Cross-platform integration

CMS/CDP/CRM

Stakeholder communication

Lead teams

Cloud platforms

Education

Master's degree in Computer Science, Engineering, Business or equivalent

Tools

Adobe Experience Manager

Salesforce

Sprinklr

Adobe Campaign

SAP Commerce Cloud

Magento

Azure OpenAI

Databricks

Job description

Are you motivated by building technology solutions that change how businesses interact with their customers? Do you want to work across customer experience platforms, data architecture and modern AI, and make sure all of it connects and runs in production?

We are looking for a Data & AI Architect who will own the technical design and delivery of customer technology solutions for our clients. You will work across CMS, CDP, commerce, CRM and AI, and work hands-on with delivery teams to bring it all to production.

In this key role, you will:

• Design end-to-end solution architectures across customer technology landscapes, connecting content platforms, customer data, commerce systems and AI capabilities into scalable solutions
• Lead technical delivery of complex, multi-platform projects, ensuring quality, integration and production-readiness from concept through go-live
• Bring AI into customer technology by applying generative AI, agentic patterns and data-driven automation to CMS, CDP and commerce solutions
• Bridge technology and business outcomes by translating client needs into concrete technical approaches with clear trade-offs across platforms and vendors

Keep on reading to learn more about the job, your future colleagues & all that Accenture has to offer!

Your Job

You are responsible for the technical vision and architecture of customer technology solutions across client engagements. You connect content management, customer data platforms, commerce, CRM and AI into working enterprise solutions, and you stay close to delivery to make sure what gets built matches what was designed.

You work hands-on with delivery teams: reviewing designs, unblocking technical challenges, validating integration approaches and making sure non-functional requirements (performance, security, scalability) are covered. The team comes to you when architecture gets complex, whether that’s a multi-platform CMS migration, a CDP integration with downstream activation channels, a Salesforce Agentforce implementation, or an AI-powered service automation.

You work with client stakeholders (IT leads, product owners, enterprise architects) to align solutions with their technology landscape and business priorities. You evaluate and recommend platforms, design integration patterns across vendors, and present options with trade-offs: what’s technically sound, what’s practical to build and maintain, and what delivers the most value.

You bring AI and data capabilities into the customer technology domain. Think generative AI applied to content and personalisation, agentic patterns for customer service, and data-driven automation across commerce and CRM.

You also contribute to Accenture Song’s practice by capturing reusable architecture patterns and sharing learnings across teams. You work with Accenture’s technology partnerships (Adobe, Salesforce, SAP, Sprinklr, Microsoft, AWS, Google Cloud) to bring the right capabilities to each engagement.

Your Team

Accenture Song is an incredible place to work where you can keep learning. By joining us, you’ll become part of a global company with a world-class brand and reputation. Besides the work we do for our clients, we’re proud of our vibrant, diverse workplace culture: we believe in openness and honesty, fairness and equality, common sense and realism. We want to get to know the real you and help you explore and grow - whatever it is you’re great at. So you will always have lots of learning opportunities (formal and informal) to improve your role‑specific skills and expertise.

Your Background

• 5–8 years of relevant experience in solution architecture, technical delivery or senior engineering roles within consulting, digital delivery or enterprise environments
• Proven experience designing and delivering customer technology solutions across multiple platforms, not just single-vendor implementations
• Strong architecture skills across customer technology domains, with depth in at least two of the following:
• Content Management: Adobe Experience Manager, Sitecore, CoreMedia, or composable/headless CMS (MACH architecture)
• Customer Data Platforms: Salesforce Data Cloud, Adobe Experience Platform, Tealium, Segment, or similar
• Commerce: SAP Commerce Cloud, Salesforce Commerce Cloud, Adobe Commerce (Magento), or composable commerce
• CRM & MarTech: Salesforce (Sales/Service/Marketing Cloud, Agentforce), Sprinklr, Adobe Campaign, or similar marketing automation and customer engagement platforms
• Data & AI: Azure OpenAI, Azure AI Search, Databricks, data pipelines, LLM orchestration, RAG architectures
• Integration expertise: experience designing cross-platform architectures connecting CMS, CDP, commerce, CRM and back-office systems (ERP, ticketing, fulfilment) through API management, event-driven patterns and middleware
• Interest and growing experience in AI applied to customer technology: generative AI for content and personalisation, agentic AI for service automation, data-driven decisioning
• Ability to lead technical delivery: not just design on paper, but guide teams through implementation, troubleshoot issues and make sure things work in production
• Strong communication skills: able to explain technical concepts to non-technical stakeholders and present architecture options with trade-offs
• Proactive, hands‑on attitude: you don’t wait for a perfect brief, you figure out the approach and iterate
• Master’s degree in Computer Science, Engineering, Business or equivalent experience
• Fluent in English, with professional proficiency in Dutch or French

Interested?

Are you ready to join Accenture for a career where you can be yourself and do what you love?