Functional Solution Expert Consultant - Accenture Song

Accenture Belgium; Brussel; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

13th month + holiday allowance

Laptop and smartphone

Hospitalization insurance

Bonus program

Training & learning opportunities

Green mobility program

Flexrewards

Discount program

Employee shares purchase plan

Eco-cheques

Job summary

Accenture Belgium is seeking a Functional Solution Expert to connect business ambition with technology execution, translating complex needs into clear functional designs and solution options. You will work with business stakeholders and IT teams to shape customer-centric solutions that deliver measurable impact, and you will champion AI initiatives and ongoing capability building within the team.

The role offers opportunities to contribute to transformation programmes and to grow in a global,

Qualifications

• Minimum 3–5 years of relevant experience in consulting, digital delivery or functional roles bridging business and technology.
• Experience with digital transformation programmes or customer experience initiatives.
• Strong background in functional analysis, process design, customer journeys and current- or future-state assessments.
• Ability to lead a functional workstream within a broader project scope.
• Comfortable working with customer and digital customer experience technologies.
• Curiosity and affinity with emerging technologies, including AI and agentic AI.
• Fluent in English, with professional proficiency in Dutch or French.

Responsibilities

• Translate business needs into clear functional designs and solution options.
• Collaborate with business stakeholders and technical teams to shape customer-centric solutions.
• Act as a trusted functional advisor throughout the delivery lifecycle.
• Support go-lives and enable user adoption.
• Stay curious about emerging trends and contribute to knowledge sharing within the team.

Skills

Consulting

Digital delivery

Functional analysis

Stakeholder management

AI interest

Communication

Education

Master’s degree in Business, Economics, Engineering or equivalent

MBA

Bachelor's degree

Tools

Adobe

Salesforce

Job description

Are you passionate about bridging business strategy with cutting-edge technology? Are you motivated to help organizations harness digital platforms, AI-enabled solutions and modern tech stacks to deliver exceptional customer outcomes?

We are looking for a Functional Solution Expert who will be at the heart of our customer technology initiatives: translating business needs into scalable, innovative solutions while collaborating closely with both business stakeholders and IT teams.

In this key role, you will:

• Act as the functional bridge between business and IT, ensuring deep understanding and alignment of requirements, priorities and solution design.
• Be at the center of customer technology: helping shape, configure and optimize solutions that drive measurable value.
• Champion the use and integration of modern technologies, with a strong curiosity and interest in AI / agentic AI to enhance team capabilities and solution outcomes.
• Work confidently with business stakeholders and technical teams to ensure smooth implementation and adoption of solutions across the organization.

Keep on reading to learn more about the job, your future colleagues & all that Accenture has to offer!

Your job

You connect business ambition with technology execution by translating complex needs into clear functional designs and solution options. Working closely with business stakeholders and technical teams, you help shape customer-centric solutions that drive measurable impact.

You act as a trusted functional advisor throughout the delivery lifecycle, communicating clearly across technical and non-technical audiences and supporting informed decision‑making. You contribute actively to delivery by validating solutions, supporting go-lives and enabling user adoption.

Operating at the heart of customer technology, you stay curious about emerging trends such as AI and agentic AI and contribute to continuous improvement, knowledge sharing, and capability building within the team.

Your team

Accenture Song is an incredible place to work where you can keep learning. By joining us, you’ll become part of a global company with a world‑class brand and reputation. Besides the work we do for our clients, we’re proud of our vibrant, diverse workplace culture: we believe in openness and honesty, fairness and equality, common sense and realism. We want to get to know the real you and help you explore and grow – whatever it is you're great at. So you will always have lots of learning opportunities (formal and informal) to improve your role‑specific skills and expertise.

• Minimum 3–5 years of relevant experience in consulting, digital delivery or functional roles bridging business and technology
• Experience contributing to digital, customer or technology-driven transformation programmes
• Strong background in functional analysis, process design, customer journeys and current- or future-state assessments
• Ability to lead a functional workstream within a broader project scope
• Comfortable working with customer and digital customer experience technologies
• Experience with Adobe, Salesforce,or similar platforms is a strong plus; interest in these technologies is a must
• Curiosity and affinity with emerging technologies, including AI and agentic AI
• Strong analytical, problem‑solving and structuring skills
• Proven communication, presentation and storytelling skills; confident facilitating meetings and workshops
• Entrepreneurial mindset with a proactive, adaptable and fast-learning attitude
• Master’s degree in Business, Economics, Engineering or equivalent experience
• Former business school students or MBA students
• Fluent in English, with professional proficiency in Dutch or French

Our offer

At Accenture, we are committed to creating an inclusive and supportive workplace that values diversity and promotes growth for all. As you join our global company with a world‑class brand and reputation, we want to assure you that you will be part of a vibrant, diverse workplace culture. We firmly believe in openness and honesty, fairness and equality, and we celebrate the unique contributions of every individual. We are dedicated to getting to know the real you and supporting your personal and professional growth, so you can excel in whatever you're great at. At Accenture, learning is a continuous journey, and we provide numerous learning opportunities, both formal and informal, to enhance your role‑specific skills and expertise.

Beyond the impactful work we do for our clients and the nurturing work environment we provide, we offer a range of excellent employee benefits designed to cater to your diverse needs and well‑being. These benefits include:

• 13th month + holiday allowance: Ensuring financial stability and recognition for your hard work.
• 20 + 12 holidays: Providing ample time to recharge and spend quality moments with loved ones.
• Laptop and smartphone: Equipping you with the necessary tools to excel in your role, regardless of location.
• Hospitalization insurance and extensive group insurance package: Prioritizing your health and well‑being, so you can focus on what matters most.
• Bonus program: Recognizing and rewarding your exceptional contributions to the team's success.
• Training & learning opportunities: Encouraging continuous growth and skill development to reach your full potential.
• Green mobility program: Supporting environmentally friendly commuting options like e‑bikes, public transport, bike 2 work allowance, and more.
• Flexrewards: Empowering you to customize your rewards package with our flexible benefits tool to suit your individual needs.
• Discount program: Offering discounts at your favorite (online) shops, so you can enjoy life outside of work.
• Employee shares purchase plan: Providing an opportunity to become a stakeholder in the company's success.
• Eco-cheques: Promoting sustainable living and environmentally conscious choices.
• And many more!

At Accenture, we understand that a diverse and inclusive workplace fosters innovation, creativity, and a sense of belonging. We are committed to building a workforce that reflects the richness of the communities we serve. By offering these inclusive benefits, we aim to attract and retain talent from diverse backgrounds and create an environment where everyone can thrive and succeed together. Your unique experiences, perspectives, and talents are what make Accenture a great place to work, and we look forward to having you join our team and contribute to our shared success.

Interested?

Are you ready to join Accenture for a career where you can be yourself and do what you love?