Customer Service Representative

Michael Page International (Belgium); Dilbeek; Sur place; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Competitive salary package

Dynamic and collaborative environment

Opportunities for development

Résumé du poste

Michael Page International (Belgium) is seeking a Customer Service Representative to join its customer-facing team.

You will manage orders from A to Z, ensuring excellent service and acting as the main contact between customers and internal departments, including Sales, Supply Chain, Logistics, and Production.

Qualifications

• Bachelor's degree or equivalent through experience.
• Experience in Customer Service, Order Management, Sales Support, or similar role.
• Strong communication skills and customer-oriented mindset.
• Fluent in Dutch and English; French is an asset.
• Experience with ERP systems, SAP is a plus.
• Good command of Microsoft Excel.

Responsabilités

• Manage customer orders from order-to-cash and ensure accurate processing.
• Enter and follow up on orders in the ERP system.
• Serve as main contact for inquiries about orders, deliveries, and product availability.
• Coordinate with Sales, Supply Chain, Logistics and Production teams.
• Monitor delivery schedules and communicate delays.
• Resolve customer issues and identify solutions.
• Maintain customer records and admin documentation.
• Support continuous improvement of customer service processes.
• Build and maintain long-term customer relationships.

Connaissances

Dutch language

English language

Communication skills

Customer focus

ERP systems

SAP knowledge

Excel

Formation

Bachelor's degree or equivalent

Outils

SAP

ERP systems

Description du poste

• A challenging role within an international and innovative organization
• Opportunities for professional development and career growth

About Our Client

Our client, an international company operating in the manufacturing sector, is looking for a Customer Service Representative to join its customer‑facing team.

Job Description

In this role, you will be responsible for managing customer orders from A to Z, ensuring an excellent customer experience, and acting as the key point of contact between customers and internal departments. You will work closely with Sales, Supply Chain, Logistics, and Production teams to guarantee smooth order processing and timely deliveries.

Key Responsibilities

• Manage customer orders throughout the entire order‑to‑cash process.
• Enter and follow up on orders in the ERP system.
• Serve as the primary contact for customer enquiries regarding orders, deliveries, and product availability.
• Coordinate with internal stakeholders to ensure efficient order fulfillment.
• Monitor delivery schedules and proactively communicate any changes or delays.
• Resolve customer issues and identify appropriate solutions.
• Maintain accurate customer records and administrative documentation.
• Support continuous improvement initiatives related to customer service processes.
• Build and maintain strong long‑term customer relationships.

The Successful Applicant

• Bachelor's degree or equivalent through experience.
• Previous experience in Customer Service, Order Management, Sales Support, or a similar administrative position.
• Strong communication skills and customer‑oriented mindset.
• Fluent in Dutch and English. French is considered an asset.
• Experience working with ERP systems (SAP knowledge is a plus).
• Good command of Microsoft Office, particularly Excel.

Personal Skills

• Proactive and solution‑oriented.
• Strong organizational skills and attention to detail.
• Able to manage multiple priorities simultaneously.
• Team player with a collaborative mindset.
• Resilient and comfortable working in a fast‑paced environment.
• Customer‑focused with excellent relationship‑building skills.

What's on Offer

• A challenging role within an international and innovative organization.
• A dynamic and collaborative working environment.
• Opportunities for professional development and career growth.
• Competitive salary package with attractive benefits.
• A position where you can make a tangible impact on customer satisfaction and business performance.