Customer Support Engineer (French Speaking)

huaweidusseldorf-1719303222; Brussel Hoofdstad; Sur place; EUR 42 000 - 56 000; Plein temps

Résumé du poste

Huawei is seeking a Customer Support Engineer for a Leased Workforce contract in Brussels, Belgium or Rijswijk, Netherlands. You will act as the first contact for customers, delivering 5x8 Level 1 support for PV inverters and energy storage systems.

Applicants should be fluent in French and English, with strong communication, a service mindset, and a technical background in electrical engineering. A minimum of 2 years in PV/power electronics servicing is preferred.

Qualifications

• Bachelor’s or Master’s degree in Electrical Engineering, Power Systems, Renewable Energy, or related field.
• Proficiency in French and English; strong verbal and written communication.
• Solid computer literacy, including Microsoft Office and web-based applications.
• Minimum 2 years of experience in servicing or maintaining PV inverters, battery storage, UPS, or power electronics preferred.

Responsabilités

• Serve as the first point of contact for customers via phone, email, and remote diagnostics; provide 5x8 hour Level 1 support.
• Collect information, log cases, and create service tickets per Huawei procedures.
• Deliver first-line technical support for PV inverters, energy storage, and related products.
• Troubleshoot and resolve issues in installation, commissioning, operation, and maintenance.
• Escalate complex cases to second-level support or R&D; ensure timely resolution and follow-up.
• Document and analyze technical cases; identify recurring problems; contribute to knowledge base articles.
• Assist with product acceptance testing, firmware updates, and remote system configuration when required.
• Provide professional technical guidance to partners, installers, and end users, ensuring safety standards and high customer satisfaction.

Connaissances

Customer service

Communication skills

Phone support

French

English

Problem solving

Formation

Electrical Engineering (Bachelors or Masters)

Outils

Microsoft Office

Web-based applications

Description du poste

About Huawei

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.

At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. We have more than 207,000 employees, and we operate in more than 170 countries and regions.

Huawei Digital Power

Huawei Digital Power is a leading global provider of digital power products and solutions. We are committed to integrating digital and power electronics technologies, developing clean power, and enabling energy digitalization to drive energy revolution for a better, greener future. In the clean power generation sector, we help create new power systems that primarily rely on renewable energy. In the mobility electrification sector, we provide better consumer driving experience and higher-level safety in electric vehicles (EVs), accelerating green traveling. In the green ICT power infrastructure sector, we help build green, low-carbon, and intelligent data centers and communications networks. Huawei Digital Power continues innovating through open collaboration with global partners to promote carbon neutrality. With approximately 10,000 employees, Huawei Digital Power serves more than three billion people across more than 170 countries and regions. For more information, please visit Huawei Digital Power online at https://digitalpower.huawei.com/en/

Job Title: Customer Support Engineer - Leased Workforce contract

Job Location: Brussels, Belgium OR Rijswijk, Netherlands

Main Responsibilities:

• Serve as the first point of contact for customers via phone, email, and remote diagnostic tools, providing 5x8 hour Level 1 support.
• Collect necessary information from customers, accurately log cases, and create service tickets according to Huawei procedures.
• Deliver first-line technical support for PV inverters, residential/commercial energy storage systems, and related smart energy products.
• Troubleshoot and resolve issues related to installation, commissioning, operation, and maintenance.
• Escalate complex or unresolved cases to second-level support or R&D teams, ensuring timely resolution and customer follow-up.
• Document and analyze technical cases, identify recurring problems, and contribute to the development of knowledge base articles.
• Assist with product acceptance testing, firmware updates, and remote system configuration when required.
• Provide professional technical guidance to partners, installers, and end users, ensuring compliance with safety standards and maintaining high levels of customer satisfaction.

Requirements:

• Proficiency in French and English
• Strong phone handling and complaint management skills, with the ability to communicate clearly and professionally.
• Proven customer support experience with a strong service-oriented mindset.
• Bachelor’s or Master's degree in Electrical Engineering, Power Systems, Renewable Energy, or a related technical field.
• Solid computer literacy, including Microsoft Office and web-based applications.
• Minimum 2 years of experience in servicing or maintaining PV inverters, battery storage, UPS, or power electronics preferred.

Important:

To be considered for this role, applicants must be eligible to work and live in the Netherlands.

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