Customer Support Engineer

Corilus; Oost-Vlaanderen; Sur place; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Company car

Open and collaborative culture

Résumé du poste

Corilus is seeking a Customer Support Engineer to join the Service Desk in Ghent. You will handle first and second line IT support for our CareConnect Pharmacist platform, working with pharmacists and care professionals in Belgium.

You will participate in ongoing training and in future webinars to help customers get the most from our software. You are a service-oriented team player with a pharmacy background, strong communication in Dutch and English, and the motivation to learn more about our

Qualifications

• Pharmacy background or experience in a pharmacy environment preferred.
• Experience delivering customer support is valued.

Responsabilités

• Provide first and second line support for IT matters and for CareConnect Pharmacist.
• Deliver training sessions and webinars to pharmacists on using our software.
• Assist customers remotely and maintain high quality service.

Connaissances

Pharmacy background

Customer focus

Microsoft Office

Phone-based technical analysis

Dutch & English fluency

French a plus

Outils

CareConnect Pharmacist

Description du poste

About Corilus

Corilus is the leading provider of digital solutions for healthcare professionals in Belgium, with over 30 years of experience building software for doctors, pharmacists, nurses, and care coordinators. Today, we serve more than 70,000 healthcare professionals.

About Corilus

Corilus is the leading provider of digital solutions for healthcare professionals in Belgium, with over 30 years of experience building software for doctors, pharmacists, nurses, and care coordinators. Today, we serve more than 70,000 healthcare professionals.

We are now at an inflection point. Following the acquisition of Sofia Dévelopement in France and backed by PSG and Rivean Capital, we are consolidating our portfolio into a unified, AI-native platform that will redefine clinical software across Belgium and France.

We are looking for builders — people who see the gap between what healthcare software is today and what it could be, and who want to close it.

About The Role

As a Customer Support Engineer, you will be part of our Service Desk team and act as the first point of contact for our pharmacy customers. You provide first and second line support, both for IT related matters and for our CareConnect Pharmacist software, ensuring thorough problem analysis and fast, high quality solutions. You combine technical expertise with a strong customer focused mindset and continuously expand your knowledge through training and hands on experience. In the longer term, you will also deliver webinars and training sessions to pharmacists on how to use our software. From our office in Ghent, you contribute to delivering professional and reliable support within an innovative healthcare environment.

Challenge

• You provide support to our customers, both first and second line, for IT related matters as well as for our own pharmacy software, CareConnect Pharmacist. In this role, you are responsible for first line problem analysis and support.
• In carrying out your role, you will be supported by experienced colleagues who will provide you with thorough training and create opportunities for further personal development and the expansion of your expertise.
• In the longer term, you will also provide training sessions, through webinars, group sessions, and individual coaching, to pharmacist customers regarding the use of our pharmacy software.
• Through analysis and research, you continuously strive to expand your knowledge in order to deliver a professional and high quality service.

Profile

• You are preferably a pharmacist or pharmacy assistant and have experience working in an IMV/TPE pharmacy environment.
• You are customer focused and motivated to work in a service oriented role.
• Experience in customer support is considered a plus.
• You are calm under pressure, resilient, and a strong team player who takes pride in delivering high quality service.
• You see mastering software applications as an exciting challenge.
• Practical knowledge of CareConnect Pharmacist or another pharmacy software package is considered a plus.
• You have a good knowledge of the Microsoft Office suite.
• You are able to perform technical analyses over the phone.
• You handle all data and information you have access to with discretion.
• Flexibility, motivation, punctuality, the ability to work independently, and strong prioritization skills are among your key strengths.
• You are comfortable with self study and ongoing training.
• You speak fluent Dutch and can communicate confidently in English. A good knowledge of French is considered a plus.

What we offer

• We offer you a varied role within a young and dynamic company.
• In addition to an attractive salary package and company car, Corilus offers you an open and collaborative work environment within a fast growing organization.
• Maintaining a healthy work life balance is something we actively strive for for our employees.
• Thanks to a solid and extensive training plan, complemented by our Corilus Employee College, you will have the opportunity to continuously grow and develop your knowledge.

Corilus is a leading provider of digital solutions for healthcare professionals, with more than 30 years of experience delivering innovative software that helps doctors, pharmacists, nurses, and other care providers work more efficiently so they can focus on patient care, serving over 70,000 healthcare providers across Europe.