Customer Success & Order Specialist

Crestron Europe BV; Antwerpen; Hybride; EUR 32 000 - 50 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Flexible Income Plan

Health insurance

Dental insurance

Group insurance

Internet at home

Résumé du poste

Crestron Europe BV is seeking an Order & Customer Support Administrator in Belgium. You will handle orders from creation to delivery, review and coordinate with internal teams, and manage customer relations. Hybrid role with in-office and potential remote work after training.

Strong English/Dutch, SAP basics, and Excel/Outlook skills are essential. Join a dynamic international team and contribute to improving customer experience while ensuring accurate order processing and timely communications

Qualifications

• Good knowledge of English and Dutch is a must, other languages are an added value.
• Already experienced in Customer Service? We see it as a big plus.
• Outlook, Excel and Word have few secrets to you!
• Familiar with SAP? Perfect, you'll work on a daily basis with this program. But no must (we’ll train you).
• You are hands-on, customer-oriented and always keep your calm.
• Communication is key – with us, clients and other departments.
• Problem-solver is your middle-name. You will always try to find a solution for your client.

Responsabilités

• Create new sales orders in a timely manner.
• Review orders daily for product availability to ensure timely delivery according to customer's expectation.
• Review daily and weekly open orders and coordinate with internal departments to resolve any open order issues and communicate with customers and sales team.
• Proactively maintain and grow the relationship with existing and new customers by monitoring their daily activity, following up on their interactions and resolving any issues.
• Provide information to dealers such as order status, pricing, product availability and shipping information.
• Be the commercial administrative key person for customers.
• Resolve customer credit issues with the Finance team.

Connaissances

English

Dutch

Customer Service

Outlook

Excel

Word

SAP

Outils

SAP

Outlook

Excel

Word

Description du poste

Crestron Europe BV is seeking an Order & Customer Support Administrator in Belgium. You will handle orders from creation to delivery, review and coordinate with internal teams, and manage customer relations. Hybrid role with in-office and potential remote work after training.

Strong English/Dutch, SAP basics, and Excel/Outlook skills are essential. Join a dynamic international team and contribute to improving customer experience while ensuring accurate order processing and timely communications