Customer Success & Order Management Specialist

The Chemours Company; Antwerpen; Hybride; EUR 50 000 - 78 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Phone and hospitalisation insurance

Employee stock purchase programme

Commuter benefits

Learning and development opportunities

Diversity and inclusion initiatives

Volunteer day

Résumé du poste

The Chemours Company in Kallo, Antwerp, Belgium is seeking a Customer Excellence Representative to manage end-to-end orders, from inquiry to delivery, for external customers and distributors. This hybrid, permanent role requires 3–6 years in B2B customer service and fluent Dutch and English, with French or German as a plus.

The successful candidate will coordinate with internal teams, handle consignment stock, and ensure accurate documentation, while delivering high customer satisfaction in a

Qualifications

• Bachelor’s degree or equivalent.
• 3–6 years in B2B customer service, customer operations, or order management.
• Experience managing orders from inquiry to delivery and return.

Responsabilités

• Act as primary contact for external customers, distributors and potential customers.
• Manage end-to-end inquiry and order-handling process; process orders including export orders.
• Monitor open orders and take action to ensure on-time delivery; inform customers of delays.
• Coordinate with internal stakeholders to meet customer requirements and commitments.
• Manage consignment stock, invoicing, counts and reconciliation.
• Process complaints and returns per processes; perform quality checks and follow-ups.

Connaissances

Dutch (Fluent)

English (Fluent)

French or German (Fluent)

Strong communication

Customer orientation

Planning and organisation

Problem solving

Detail orientation

Formation

Bachelor's degree or equivalent

Outils

SAP

EDI orders

Description du poste

The Chemours Company in Kallo, Antwerp, Belgium is seeking a Customer Excellence Representative to manage end-to-end orders, from inquiry to delivery, for external customers and distributors. This hybrid, permanent role requires 3–6 years in B2B customer service and fluent Dutch and English, with French or German as a plus.

The successful candidate will coordinate with internal teams, handle consignment stock, and ensure accurate documentation, while delivering high customer satisfaction in a