Customer Success Expert GERMAN BRUSSELS

Michael Page International (Belgium); Aalst; Sur place; EUR 32 000 - 40 000; Plein temps

Avantages offerts par ce poste

Meal allowance

Health insurance

Annual leave 30 days

Mobility product

Laptop

Résumé du poste

Michael Page International (Belgium) is seeking a customer success professional to understand our mobility products, support customers, and relay feedback to internal teams. You will identify opportunities to enhance customer success processes and troubleshoot issues to ensure a seamless experience.

Ideal candidates are fluent in English and German, analytical, empathetic, and proactive, thriving in a fast-paced, team-driven setting with ownership of outcomes.

Qualifications

• Fluent in English and German.
• Analytical mindset with excellent problem-solving abilities.
• Customer-oriented, empathetic, and solution-driven.
• Comfortable working in a fast-paced environment.
• Team player with a proactive attitude and strong sense of ownership.

Responsabilités

• Develop a deep understanding of the company's products and services.
• Support customers and help them get the most value from the solutions offered.
• Act as the voice of the customer and share feedback internally.
• Identify opportunities to improve customer success processes.
• Troubleshoot issues and provide effective solutions.
• Collaborate with internal teams to deliver a seamless customer experience.
• Build strong customer relationships and ensure high levels of satisfaction

Connaissances

English

German

Description du poste

• Make a Real Impact
• Grow Your Career in a Dynamic Environment

About Our Client

Our client is a fast-growing and innovative company operating in the urban mobility sector. With a strong focus on technology, design, and customer experience, they are redefining how people move around cities and are continuing to expand their presence across Europe.

Job Description

• Develop a deep understanding of the company's products and services.
• Support customers and help them get the most value from the solutions offered.
• Act as the voice of the customer and share feedback internally.
• Identify opportunities to improve customer success processes.
• Troubleshoot issues and provide effective solutions.
• Collaborate with internal teams to deliver a seamless customer experience.
• Build strong customer relationships and ensure high levels of satisfaction

The Successful Applicant

• Fluent in English, German,
• Analytical mindset with excellent problem-solving abilities.
• Customer-oriented, empathetic, and solution-driven.
• Comfortable working in a fast-paced environment.
• Team player with a proactive attitude and strong sense of ownership

What's on Offer

• Gross annual salary of €36,000
• €10 net meal allowance per working day.
• €200 net allowance per month.
• Comprehensive hospitalization insurance.
• 30 days of annual leave.
• Company mobility product provided for personal and professional use.
• Laptop and all necessary work equipment.