Customer Succes Manager

EMAsphere; Oost-Vlaanderen; Hybride; EUR 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Laptop

Prestatiebonus

Résumé du poste

EMAsphere Belgium is seeking a Customer Success Manager to join the Services & Support team for Belgium. You will guide customers through implementation and ongoing success, turning financial data into actionable insights.

You combine finance expertise with analytical thinking and a customer‑oriented mindset to improve satisfaction and growth. Fluency in Dutch and English is required, and you will work from Ghent and/or Louvain-la-Neuve in a hybrid setup.

Qualifications

• Bachelor’s or Master’s degree in finance, accounting, management reporting or related field.
• At least 3 years of experience implementing financial software, management reporting or financial analysis.
• Fluent in Dutch and English.
• Strong analytical and problem‑solving skills with a structured mindset.
• Excellent communication with customers and internal stakeholders.
• Curious, eager to learn and driven by continuous improvement.
• Customer-oriented, team player who can work autonomously.
• Genuine interest in technology and digital tools.

Responsabilités

• Guide customers through implementation and evolution of EMAsphere to maximize value.
• Collaborate with internal teams to ensure a smooth customer journey from onboarding to success.
• Train customers to become EMAsphere champions and maintain training materials.
• Support Sales and partners with product positioning and demos.
• Share customer feedback to drive product improvements.

Connaissances

Dutch language

English language

Analytical thinking

Problem solving

Communication

Autonomy

Teamwork

Customer orientation

Curious and eager to learn

Formation

Bachelor’s or Master’s degree in finance or related field

Description du poste

Customer Succes Manager

Finance

• EMAsphere
• Gent

EMAsphere is a fast-growing SaaS scale-up offering a cloud-based performance management platform. We help decision-makers gain clarity and confidence by turning financial and operational data into actionable insights.

With 60 employees and offices in Louvain-la-Neuve, Ghent and Paris, we are growing internationally while keeping a strong people-first culture.

Want to know more? Visit Toon website www.emasphere.com

Why this role matters

As a Customer Manager, you join our Services & Support team for Belgium and play a key role in customer success.

You are much more than an implementer:

you are a trusted partner, helping customers structure their reporting, adopt the solution successfully and continuously improve how they manage their business.

You combine finance expertise, analytical thinking and customer orientation in a role with real impact on both customer satisfaction and company growth.

Your mission

You guide customers through the implementation and evolution of EMAsphere, helping them get the most value from the platform.

You work closely with internal teams to ensure a smooth customer journey, from onboarding to long-term success.

What you will do

Implement & optimize EMAsphere

• Analyse the customer’s current situation and understand their business needs.
• Configure and implement EMAsphere in a way that truly supports decision‑making.
• Propose innovative solutions and continuous improvements based on customer context.

Train & support customers

• Train customers to become real EMAsphere champions.
• Prepare and maintain training materials and documentation.
• Provide functional support when needed and ensure a high-quality customer experience.

Support Sales & partners

• Support the Sales team and partners during the sales process (product positioning, key benefits, demos).
• Help prospects understand how EMAsphere can bring value to their organisation.

Contribute to product evolution

• Share customer feedback and field experience with the Product & Development teams.
• Actively contribute to product improvements and new ideas based on real customer needs.

Profiel

• Bachelor’s or Master’s degree in finance, accounting, management reporting or a related field.
• At least 3 years of experience in implementing financial software, management control, reporting or financial analysis.
• Fluent in Dutch and English.
• Strong analytical and problem‑solving skills with a structured and logical mindset.
• Comfortable communicating with customers and internal stakeholders.
• Curious, eager to learn and driven by continuous improvement.
• Customer-oriented, team player, but also able to work autonomously.
• A genuine interest in technology and digital tools.
• Bonus: you’re a fun, positive and dynamic colleague

Aanbod

• Laptop
• Prestatiebonus

What you will like about working with us

• EMAsphere is a high‑potential SaaS scale‑up, offering real career development opportunities. Your role has a direct and concrete impact on the company’s growth and customer satisfaction. Continuous training and on‑the‑job learning are part of our approach.
• Autonomy, trust & impact
• Work from Ghent and/or Louvain-la-Neuve, depending on your preferences.
• A people‑first and collaborative culture
• At EMAsphere, performance goes hand in hand with well‑being. We foster a human, collaborative and results‑oriented culture, where everyone matters and mutual support is a true value.
• An international and dynamic environment
• You will evolve in an international, stimulating and constantly changing environment, surrounded by committed and passionate colleagues.
• EMAsport – moving together
• Because a healthy mind contributes to a strong team, EMAsport offers a dedicated budget for inter‑team sports activities. Padel, squash, badminton… the perfect opportunity to build connections differently.
• Feel good at work – for real
• We do our best to make EMAsphere a great place to work
• Join a fun, dynamic and committed team, led by experienced entrepreneurs, where everyone can be themselves and grow in a positive and stimulating environment.
• Join a team as exceptional as you