Customer Service Specialist - Sea Freight Export

Kuehne+Nagel; Antwerpen; Sur place; EUR 28 000 - 42 000; Plein temps

Avantages offerts par ce poste

Competitive salary

27 vacation days

Meal vouchers

Hospitalisation insurance

Group insurance

Development opportunities

Résumé du poste

Kuehne+Nagel in Antwerp is seeking a Customer Care Specialist to join our Sea Logistics Export team. You will be the first point of contact for customers, providing information, solutions, and tailored ocean freight support to ensure reliable on-time deliveries.

You will collaborate with operations, sales, and carriers to optimize processes, expand our customer base, and build trusted relationships. Dutch and English fluency, plus a proactive, service-oriented mindset, are essential.

Qualifications

• Experience in freight forwarding, preferably sea logistics.
• Excellent communication and relationship-building skills.
• Proactive, resilient, and solutions-oriented mindset.
• Strong organizational skills with multitasking ability.
• Fluency in Dutch and English.

Responsabilités

• Provide holistic support for customers in sea freight and promote long-term partnerships.
• Process customer inquiries and prepare offers.
• Control order processing from acceptance to document verification to shipment completion.
• Create and maintain customer data; generate reports for analysis and service optimization.
• Collaborate closely with operations, sales and carriers.
• Expand existing customer portfolios and develop new business opportunities.

Connaissances

Freight forwarding / sea logistics

Communication & relationship building

Proactive mindset & resilience

Organizational skills & multitasking

Dutch & English fluency

Description du poste

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

We are looking for a Customer Care Specialist to join our Sea Logistics Export team in Antwerp. In this role, you will support our customers as their first point of contact, providing information and solutions. Together with your colleagues, you will help create efficient, tailored ocean freight solutions and outstanding customer experiences.

How you create impact

• Holistic support for customers in the field of sea freight and promotion of long-term, partnership-based customer relationships
• Processing customer inquiries and preparing offers
• Control of order processing from order acceptance to document verification to the completion of the shipment
• Integration and maintenance of customer data as well as creation of reports for the analysis and optimization of our services
• Close cooperation with the operational departments, sales and carriers
• Expansion of the portfolio of our existing customers, development of new business and acquisition of customers

What we would like you to bring

• Solid experience in a similar role in freight forwarding, ideally in sea logistics
• Strong communication skills and ability to build trusted relationships with customers and internal stakeholders
• Proactive, solution-oriented mindset with resilience in challenging situations
• Excellent organizational skills with the ability to prioritize and multitask in a fast-paced environment
• Fluency in Dutch and English

What's in it for you

Kuehne+Nagel offers a wide range of attractive employee benefits designed to support your well-being, development, and long-term career growth.

• Competitive salary, commuting allowance, and holiday allowance
• 27 vacation days
• Meal vouchers
• Hospitalisation insurance
• Group insurance
• Development opportunities via our internal learning platform

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.