Customer Service Specialist OTR

Yokohama TWS; Evergem; Hybride; EUR 40 000 - 56 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Eco vouchers

Group insurance

Hospitalization insurance

Bonus linked to performance

Company car or mobility solution

Commuting reimbursement

Flexible telework policy

Bike leasing

Résumé du poste

Yokohama TWS is seeking a Customer Service specialist focused on OTR exports. You will ensure precise order processing, export documentation, and compliance while collaborating with Sales, Logistics, Manufacturing and Supply Chain teams to deliver on-time shipments.

The role requires experience in export administration, ERP systems (SAP), and fluency in English, French and Dutch. A dynamic, international environment with telework options is offered.

Qualifications

• Experience in customer service, export administration, or international logistics.
• Strong knowledge of export processes, Incoterms, customs documentation, and export compliance.
• Experience with ERP systems (SAP preferred) and strong Excel skills.
• Fluent in English, French and Dutch; additional languages are a plus.

Responsabilités

• Take orders and advise regional Account Managers on product availability and process-related questions, while keeping them informed throughout the order flow.
• Manage export orders in the ERP system from order entry through delivery follow-up.
• Prepare and validate export documentation, including customs paperwork, certificates, and shipping documents.
• Ensure compliance with international trade regulations and customs requirements.
• Coordinate with logistics, customs, and internal teams to guarantee on-time delivery.
• Communicate with customers and sales teams regarding order status, delays, and solutions.
• Handle claims, returns, and issue resolution promptly and professionally.
• Maintain accurate data in ERP systems and monitor product availability and lead times.

Connaissances

Customer service

Export administration

International logistics

ERP systems

Excel

English, French, Dutch

Outils

SAP

Excel

Description du poste

About Us

We are Yokohama TWS, a leading global supplier of tires and complete wheels for the agricultural, material handling, construction, motorcycles segments.

About Us

We are Yokohama TWS, a leading global supplier of tires and complete wheels for the agricultural, material handling, construction, motorcycles segments.

We design and manufacture tire and wheel solutions made for the future. With a combination of value, safety and ease, our solutions provide a more productive and sustainable performance our customers demand.

We pair the expertise and power of our global reach with the care and knowledge of local proximity. This brings innovation, technology and sustainability together to answer the specific needs of our customers. All while continuing to reduce our and their impact on the planet.

Our people take ownership to deliver on this promise every day.

We are a global Company with a local reach, operating in more than 50 Countries worldwide with 6.700 employees of 40 different nationalities, 14 state‑of‑the‑art plants and 4 innovation centers. We are part of Yokohama Rubber Co., Ltd., a global leader in the tire industry with 860.5 billion yen in revenues (approx. 6 billion euro), over 28,000 people around the globe and with operations in more than 120 countries.

If you have an entrepreneurial mindset, enjoy taking responsibilities and getting things done in the right way, join us! We are plenty of opportunities to grow and develop in a truly dynamic and easy‑going environment.

About The Job

As a team member of our Customer Service team, specialized in OTR. You will ensure precise order processing, full compliance with export regulations, and outstanding customer service, while effectively collaborating with customers, internal teams across Sales, Logistics, Manufacturing, and Supply Chain, as well as external service providers and partners.

Key Responsibilities

• Take orders and advise regional Account Managers on product availability and process‑related questions, while keeping them informed throughout the order flow
• Manage export orders in the ERP system from order entry through delivery follow‑up
• Prepare and validate export documentation, including customs paperwork, certificates, and shipping documents
• Ensure compliance with international trade regulations and customs requirements
• Coordinate with logistics, customs, and internal teams to guarantee on‑time delivery
• Communicate with customers and sales teams regarding order status, delays, and solutions
• Handle claims, returns, and issue resolution promptly and professionally
• Maintain accurate data in ERP systems and monitor product availability and lead times

Key Requirements

• Experience in customer service, export administration, or international logistics
• Strong knowledge of export processes, Incoterms, customs documentation, and export compliance
• Experience with ERP systems (SAP preferred) and strong Excel skills
• Fluent in English, French and Dutch; additional languages are a plus
• Strong communication, organizational, and problem‑solving skills
• Ability to work under pressure and manage multiple priorities in an international environment

What We Offer

• International role with exposure to Africa & Middle East markets
• Fulltime contract, 20 days of vacation and 12 days of ADV
• Dynamic and collaborative work environment
• Opportunities for growth and development
• Motivating salary package aligned with your experience
• Meal vouchers (10 EUR/day) and eco vouchers (250 EUR/year)
• Group insurance (pension plan) and hospitalization insurance (family included)
• Bonus linked to individual and company performanceCompany car or mobility solution depending on role and eligibility
  
• Reimbursement of commuting expenses
• Flexible working conditions including telework policy
• Bike leasing option

If you're ready to make a meaningful impact and grow alongside a dynamic team, seize this opportunity and join us at Yokohama TWS.