Customer Relationship Manager – Healthcare Advanced Materials (m/f/d)

DuPont; Belgique; A distancia; EUR 80.000 - 120.000; Jornada completa

Descripción de la vacante

デュポンはHealthcare Solutions部門において、ヘルスケア向け高機能材料の顧客関係を管理するカスタマーリレーションシップマネージャーを求めています。主要顧客のニーズを把握し、機会を特定・育成して収益機会を最大化します。

担当は顧客とのビジネス要件を整理し、社内のR&D・技術・プラント・マネジメントと連携して、パイプラインの商業化を推進します。Salesforce等を活用し、年次計画や市場情報の提供も行います。

Formación

• 工学系または理系の学士号が必須。
• 医療機器/ライフサイエンス/ヘルスケア高機能材料の経験が望ましい。
• 新規顧客獲得とアカウント管理経験を有すること。
• 社内外の関係者と協働してビジネス機会を推進する能力。

Responsabilidades

• 顧客パートナーシップを強化し、収益成長を推進する。
• 機会パイプラインを営業段階へと進め、要件を具体化する。
• クロスファンクショナルチームと連携してソリューションを提案する。

Conocimientos

新規事業開拓

アカウントマネジメント

顧客関係管理

コミュニケーション能力

分析能力

クロスファンクショナル連携

英語での業務遂行

顧客ニーズ把握

営業ツール活用

20%出張対応

Educación

工学系または理系の学士号

Herramientas

Salesforce CRM

SAP

MS Office（Word/Excel/PowerPoint/Outlook）

Descripción del empleo

デュポンの目的は世界の繁栄に不可欠なイノベーションを起こすことです。そのために重要な取り組みを行っています。地球上の 10 億人以上の人々に清潔な水を提供すること、スマートフォンから電気自動車まで日常のテクノロジー機器に欠かせない資材を製造すること、世界中の働く人を守ることなどに取り組んでいます。この世界にいる才能豊かな人たちがデュポンで働くことを選ぶ理由を知ってください。デュポンを選ぶ理由 | デュポン キャリア https://careers.dupont.com/jp/ja/whyjoinus

The Customer Relationship Manager – Healthcare Advanced Materials will be responsible for driving profitable revenue growth and strengthening customer partnerships across Advanced Materials segment of DuPont Healthcare Solutions. This role will serve as a key commercial interface between customers and internal cross-functional teams, translating customer needs into actionable opportunities and supporting projects from early qualification through development, stage-gate progression, and commercial execution. With a strong focus on customer centricity, pipeline development, issue resolution, market intelligence, and enterprise account growth, the Customer Relationship Manager will identify new business opportunities, support cross-selling across DuPont’s Healthcare Solutions portfolio, and help position DuPont as a trusted strategic partner in the customer’s supply chain.

Responsibilities:

• Upholds DuPont Healthcare Solutions vision and core values
• Serve as the Voice of the Customer to the internal cross- functional teams
• Focused on the Key Accounts, capture detailed customer requirements to support execution of the opportunity pipeline from customer engagement to commercial production
• Progresses sales opportunities through the initial qualification stages; supports viable projects through the developmental stage gate processes as a representative of the commercial function and the end customer.
• Supports product management in the creation of business cases for opportunity pipeline projects by gathering clear requirements such as specifications, application details and annual volumes etc. from the customer. Works in conjunction with and supports the Key Account Manager.
• Champions the customer needs internally by bringing cross-functional individuals or teams together and resolving problems with a sense of urgency including escalations, quality resolutions, on time delivery, order prioritization, documentation, regulatory and contract related documentation support.
• Partnering with the Key Account Manager, works across the various business units of the enterprise customer accounts, and supports identification of cross-selling opportunities across the portfolio offerings of DuPont Healthcare Solutions.
• Be familiar with Salesforce, a Customer Relationship Management (CRM) tool to track opportunities through the stages. Receive adequate information from the customer to quantify and qualify the opportunities to develop a valid business case.
• Participate in the various stage gate process meetings including global intake and Next On and provide required information to progress opportunities through execution.
• Provide leadership and act as a liaison between DuPont Healthcare Solutions and assigned accounts on all significant sustaining programs and corrective actions.
• Responsible for identifying potential new technologies that could enhance the DuPont offerings at assigned accounts and communicating needs to the management team.
• Attend and participate in trade show activities to network and generate new business opportunities.
• Execute Inside Sales activities by hunting for leads using secondary research tools, qualify and handover to Account Managers for follow-up and pipeline build.
• Provide and present market and customer intelligence with the DuPont Healthcare Solutions management team.
• Ability to comprehend and comply with company safety standards.
• All other duties, as assigned.

Work closely with:

• R&D, Technical Service / Application Development and Plant leadership teams to develop potential new product offerings
• All associates within the expanded DuPont Healthcare Solutions sales and marketing teams to reinforce a ONE DuPont Team selling environment
• Program management, customer service and engineering teams as required throughout the entire quoting process
• Provide professional leadership skills that will consistently support and deliver Dupont core values
• Support the Annual Business and Strategic Planning Process which includes both written and verbal presentation
• Participate and support key industry organizations and functions to promote the mission, value statements and objectives as outlined in the annual business plan.

Competencies/Skills

• BS Degree, with major or emphasis in Engineering or Science
• Several years of new business development, engineering or account management experience in the medical industry with a focus advanced materials or education in Medical Devices / Life Sciences / Healthcare Advanced Materials in lieu of professional experience preferred
• Demonstrate creative problem‑solving skills and the ability to influence internal and external customers.
• Strong organizational skills supported by a self-disciplined operating structure.
• Superior time management/prioritization skills
• Self-starter that takes initiative and is action oriented.
• Excellent written and oral communication skills to share your findings, observations, and opportunities with a wide audience.
• Computer Skills to include, but not limited to, Microsoft Word, Excel, PowerPoint, Outlook, Salesforce CRM, SAP, and other business and database programs
• Strong business analytical skills
• Ability to
• create, establish, and implement win‑win solutions
• think strategically and implement tactically
• adapt to a constantly evolving organization
• Possess the vision and leadership skill sets that will successfully drive change and position DuPont as the lead supplier in the customers supply chain.
• Willing to travel, up to 20%

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デュポンは雇用機会の均等を重視しています。応募者は、人種、肌の色、宗教、信条、性別、性的指向、ジェンダー アイデンティティ、婚姻状況、出身国、年齢、退役軍人のステータス、身体障害、またはその他の保護の対象となるクラスに関係なく選考されます。ポジションの検索または応募のために合理的配慮が必要な場合は、当社の Accessibility Page （アクセシビリティ ページ）にある連絡先情報をご確認くださいhttp://www.dupont.com/accessibility.html

デュポンは包括的な給与および福利厚生のパッケージを提供しています。詳しくは、報酬と福利厚生のページをご確認くださいhttps://careers.dupont.com/jp/ja/compensation-and-benefits