Customer Intelligence Officer

Equans BeLux; Brussel Hoofdstad; Hybrid; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Market-rate salary

Training and career development

Group insurance, hospitalisation

Electric and bicycle lease

Smartphone with subscription

Additional paid leave

Homeworking

Benefits@Work discounts

Job summary

Equans BeLux is seeking a Customer Intelligence Officer to join our Strategic Marketing Team. You will combine customer data, feedback and market insights to guide marketing and communications strategies.

You will analyse CRM data, run Voice of the Customer programmes and translate insights into concrete recommendations for campaigns and account teams. 1–3 years in customer insights and proficiency with Power BI, Excel and Salesforce are preferred.

Qualifications

• 1–3 years in customer insights, CRM, market research or marketing analytics
• Affinity for data analysis and reporting
• Familiarity with Power BI, Excel and Salesforce
• Ability to translate insights into actionable recommendations
• Interest in customers, markets and data
• Curious and analytical mindset with strong communication skills

Responsibilities

• Analyse customer and CRM data from Salesforce
• Develop and maintain dashboards and reports in Power BI
• Identify trends, opportunities and patterns within customer segments
• Translate insights into concrete recommendations for marketing and account teams
• Monitor market developments and customer expectations to inform messaging and campaigns

Skills

Power BI

Excel

Salesforce

Data analysis

Communication

Job description

As a Customer Intelligence Officer, you will be part of Equans’ Strategic Marketing Team. You will work closely with colleagues from Strategic Marketing, Digital Marketing and Business Insights. Together, you will combine customer data, customer feedback and market insights to create useful knowledge for our marketing and communication approach.

Within this partnership, you will connect customer knowledge with business opportunities and marketing initiatives. You will analyse insights from CRM systems, customer research and Voice of the Customer programmes and turn them into concrete recommendations. In this way, you will help marketing better respond to customers’ needs and expectations.

With your contribution, we will strengthen our customer-focused and data-driven marketing approach, positioning, messaging and marketing activities.

At Equans, we believe that diverse talents strengthen our teams. We actively build an inclusive work environment where everyone feels welcome, can be themselves, and we encourage everyone to apply.

Zoom on the job:

• analyse customer and CRM data from Salesforce
• develop and maintain dashboards and reports in Power BI
• identify trends, opportunities and patterns within customer segments
• combine data from different sources to produce clear and actionable insights
• support data-driven decision-making within marketing
• set up and coordinate Voice of the Customer programmes
• organise customer surveys and interviews
• collect and analyse customer feedback, needs and expectations
• identify opportunities for improvement and changes in customer perception
• translate customer insights into concrete recommendations for marketing and communication initiatives, commercial opportunities and support for account and sales teams
• monitor market developments, customer expectations and relevant trends
• provide insights that contribute to relevant messaging, content and marketing activities
• collaborate with Digital Marketing and Business Insights to build an integrated view of the customer
• collect, analyse and share customer, market and competitor insights to better understand customer needs and market opportunities
• translate these insights into concrete marketing and commercial activities, such as target group segmentation, value propositions, campaign targeting, content and website optimisation, and recommendations for sales and account teams

Come as you are, ideally with:

• some experience, approximately 1 to 3 years, in customer insights, CRM, market research, marketing analytics or a similar role
• an affinity for data analysis and reporting
• familiarity with Power BI, Excel and CRM platforms such as Salesforce
• the ability to clearly translate insights into recommendations and actions
• an interest in customers, markets and data
• a curious and analytical mindset, combined with clear communication skills
• you feel at home in a technical B2B environment

What if you became a Customer Intelligence Officer at Equans?

For you this means:

• a market-rate salary in line with your education and experience
• interesting training and career development opportunities
• group insurance, hospitalisation insurance
• electric lease car, bicycle lease plan
• smartphone with subscription, internet allowance
• additional paid leave, seniority leave, homeworking
• discounts through Benefits@Work (culture, sports, travel, and more)

Work at one of our 60 sites: close to home, connected to the whole country

Your support is the driving force behind our technical high performers

Work in a close-knit team where colleagues truly know and support each other

Impactful projects, a career, a team. Welcome to Equans.

Your job is at the heart of the action and close to the field. You contribute directly

to the success of our projects by bringing your expertise where it truly makes a

difference. Whether you work in HR, finance, marketing, logistics, HSEQ or any

other corporate domain, you help keep Equans running.

What’s on the agenda? You work on a variety of projects, in collaboration with our

technical, operational and support teams. You engage in your area of expertise,

share ideas and contribute to improvements that are visible, valuable and

lasting—for both your colleagues and our clients.

Your daily experience? You operate in a dynamic environment where collaboration

is key and ideas are welcome. You work in a team, interact with diverse profiles

and see the direct impact of your work on the teams in the field. Flexibility,

autonomy, precision and organisational skills—your strengths help move things

forward.

What if you were our next top colleague, like Chiara, Jihane, Nicolas and Katleen?

Through a relay race, our colleagues perfectly illustrate the essence of support

roles. Just like on the track, they organise, hand over and adapt with precision.

Coordination, trust and timing are their greatest assets. Nothing is left to chance.

The rhythm is set, the handover is smooth. Will they reach the finish line together?

Will you be the essential link in our next success?

Start your journey with the right support from day one