Customer Excellence Representative

3220-Chemours Belgium BVBA; Antwerpen; Sur place; EUR 50 000 - 78 000; Plein temps

Avantages offerts par ce poste

Competitive Compensation

Comprehensive Benefits Packages

Employee Stock Purchase Program

Tuition Reimbursement

Commuter Benefits

Learning and Development Opportunities

Diversity and Inclusion Initiatives

Résumé du poste

Chemours Belgium is seeking a Customer Excellence Representative to join the Beveren team. You will act as the primary interface for customers and distributors, manage orders end-to-end, and coordinate with internal teams to meet commitments in a dynamic chemical industry environment.

Responsibilities include handling inquiries, coordinating logistics, and ensuring accuracy in stock, invoicing and delivery schedules while adhering to quality standards and company policies.

Qualifications

• High School Diploma is required.
• 1-3 years of relevant work experience preferred.
• Strong verbal and written communication to interact with all levels.

Responsabilités

• Act as the primary interface for important external customers and distributors.
• Process all types of customer orders, including complex/export orders.
• Manage consignment stock and invoicing; ensure on-time deliveries.

Connaissances

Effective communication

Problem-solver

Planning

Customer satisfaction

Accuracy

Formation

High School Diploma

Bachelor's degree

Outils

SAP

Description du poste

About the Role

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.

CREATING ESSENTIAL CHEMISTRY THAT THE WORLD NEEDS At Chemours, our people are redefining how the world thinks of chemistry by approaching everything we do with a commitment to delivering Trusted Chemistry that creates better lives and helps communities thrive.That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with the highest levels of performance, sustainability, and safety in the industry.Powered by chemistry, our products are used in applications that make the products we rely on, processes, and new technologies possible. In key sectors such as clean energy, advanced electronics, high-performance computing and AI, climate friendly cooling, and high-quality paints and coatings for homes and industrial infrastructure---sustainable solutions and more modern living depend on Chemours chemistry.

We are seeking a Customer Excellence Representative to join our growing team. This position will be available in Beveren, Belgium.

Responsibilities

• Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business.


• Pro-actively interacts with customers for notification of late orders due to product availability, transportation issues


• Interacts with broader internal network to ensure that the customers’ requirements are understood and commitments are met.


• Receives and processes all types of customer orders including complex and/or export orders.


• Responsible for inquiry & order handling process from beginning to end (E2E OTC)


• Is responsible for management of consignment stock: consignment fill-up, inventory management, invoicing, count, reconciliation


• Processes customer complaints and returns according to Complaint Management process and return policies.


• Recognizes when additional information is needed for complete complaint analysis.


• Performs quality control checks and takes subsequent corrective actions.


• Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.


• Follows desk procedures/policies in compliance with QS 9000, ISO and/or other Quality System requirements.


• Is able to provide backup coverage for other team members

Required Qualifications

• High School Diploma


• 1-3 years of relevant work experience


• Effective communication skills (verbal and written) to interact with all levels of the organization and customers


• Problem-solver


• Strong at planning and organizing


• Highly focused on customer satisfaction


• Very accurate worker

Preferred Qualifications

• Bachelor's degree


• Fluent in Dutch, English, French & Arabic


• Experience with OEMs and/or logistics


• Knowledge of SAP


• Experience in handling dangerous goods

Benefits

• Competitive Compensation


• Comprehensive Benefits Packages


• Employee Stock Purchase Program


• Tuition Reimbursement


• Commuter Benefits


• Learning and Development Opportunities


• Strong Inclusion and Diversity Initiatives


• Company-paid Volunteer Day

Pay & Benefits

• Pay Range (in local currency): €49,680.00 - €77,625.00


• Chemours Level: 21


• Annual Bonus Target: 4%

Company Culture

We’re a different kind of chemistry company because we see our people as our biggest assets. Instead of focusing just on what our employees do each day, we look at how they do it—by taking a different approach to talent development, employee engagement, and culture. Our goal is to empower employees to be their best selves, at Chemours and in life.

Learn more about Chemours and our culture by visiting Chemours.com/careers.

Equal Opportunity Statement

Chemours is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, religion, color, gender, disability, national or ethnic origin, ancestry, marital status, family status, sexual orientation, gender identity or expression, or veteran status.

Jurisdictions may have additional grounds for non-discrimination, and we comply with all applicable laws.

Candidates must be able to perform all duties listed with or without accommodation.

Application encouragement

Don’t meet every single requirement? At Chemours we are dedicated to building a diverse, inclusive, and authentic workplace for our employees. So if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the position description, we encourage you to apply anyways. You may just be the right candidate for this or other opportunities.

Additional Company Information

At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say "We Are Living Chemistry." Every day Chemours delivers Trusted Chemistry that enables products and technologies that people rely on to live better and thrive.

A global leader in industrial and specialty chemicals, our chemistry enables vital innovations from high-performance computing, artificial intelligence (AI), and advanced electronics to batteries for electric and low-emissions vehicles, climate friendly cooling, paints and durable coatings for advanced infrastructure, and more. Through our three businesses – Thermal & Specialized Solutions, Titanium Technologies, and Advanced Performance Materials – we deliver chemistry-based innovations that solve our customers’ biggest challenges.

Technical Note

PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI, ETC.)