Customer Care Project & SRS Coordinator

Victaulic; Nazareth; Sur place; EUR 40 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health insurance

Pension plan

Meal vouchers

Eco vouchers

Résumé du poste

Victaulic in Belgium is seeking a Customer Care Project & SRS Coordinator to partner with the management team to support project coordination and connect Customer Care with VDC (Virtual Design and Construction).

You will liaise with Sales Admin and the VDC teams to manage quotes and orders, monitor material availability, expedite items as needed, and ensure timely, accurate project execution while safeguarding customer satisfaction and profitability.

Qualifications

• Fluent in English; other languages are an asset.
• Able to travel infrequently.
• Proficient with MS Office and ERP tools.

Responsabilités

• Coordinate with Sales Admin and VDC teams to manage quotes and orders.
• Monitor material availability and expedite items when required.
• Ensure timely, accurate project handling and follow-up with stakeholders.
• Support customer care operations and training initiatives.

Connaissances

Inter-personal skills

Excellent communication

Presentation skills

Cross-functional collaboration

Customer focus

Willing to travel

Outils

Microsoft Office

Excel

ERP systems

Description du poste

Job Description We’re Victaulic ! With more than 6,000 employees and 55 international facilities, Victaulic helps customers since 1919 in over 120 countries succeed in the global construction industry. From the tallest buildings to the deepest mines, customers trust our products to increase overall system durability in the most demanding construction projects and operating conditions. Learn more about how our innovative piping products and design services can engineer confidence into your build by visiting our website.

The Role:

As a Customer Care Project & SRS Coordinator you will be responsible to partner with the management team to develop and assist in the Project coordination & link Customer Care - VDC (Virtual Design and Construction)

What you will do

Liaise both with the Sales Admin project coordination team and VDC team to ensure smooth Site Ready Solutions project handling and follow-up. This includes all quote and order related tasks, to ensure a timely and effective handling of the entire project. Liaise both with the Operations and Sales management team to ensure smooth project handling and follow-up. This includes all quote and order related tasks, to ensure a timely and effective handling of the entire project. Monitoring material availability, expediting items when required and thorough follow up. Liaising with the Supply Chain and the SRS Team to ensure timely availability of material Responsible to ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Care and the organization. Assist the customer care team in analyzing and resolving customer requests, inquiries and/or concerns by utilizing best practices and established procedures. This is done in cooperation with the Customer Care Training and development team. Act as support for the Customer Care Training and development team. Assist in various tasks, projects and responsibilities as assigned by the Customer Care management team.

About You

Proficient software skills such as Microsoft Office – Word, Excel & ERP Customer, goal & detail oriented Willing to be flexible in schedule Willing to make infrequent overnight travel Fluency in English, any other language is an asset Inter-personal skills Excellent communication & presentation skills Ability to work cross-functional

What working at Victaulic offers

Attractive remuneration package – including health insurance, pension plan, meal vouchers and eco vouchers. Personal growth - Cultivate personal growth through a well-defined career path offering annual progression opportunities. Receive extensive training and guidance. We focus on well-being by creating a positive team atmosphere where working, learning and caring go hand in hand. We do this by facilitating the organizations of various teambuilding and afterwork activities. Inspiring global work environment - working with teams across the globe and collaborate with people of diverse backgrounds — both professionally and cultural. At Victaulic, our success thrives on the ingenuity, passion, and dedication of our people – building a future of innovation together!

Victaulic is a leader in pipe joining solutions, with over 5,500 employees involved in some of the most prestigious construction projects worldwide. From the Hoover Dam to Bird’s Nest National Olympic Stadium in Beijing, Victaulic is there—increasing stability and sustainability wherever we go. While working for a fast-growing global leader is attractive, most Victaulic employees feel our best attributes are what we do for our people. This means doing things like building from within, sticking to our word, taking care of each other, and doing the right thing even when no one is watching. This blend of extraordinary opportunity and genuine caring is why so many people choose to build their lives and careers with us.