Customer Care & Logistic Expert - French speaking

Nodalview; Brussel Hoofdstad; Hybride; EUR 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Brussels office

Training budget

Annual leave 20 days + RTT

Medical insurance (Alan Essential)

Mobility budget with Skipr

Equipment provided

Sport & Wellness (EGYM Wellpass)

Parent support with Bsit

Company events

Résumé du poste

Nodalview, a Brussels-based PropTech scale-up, is looking for a French-speaking Customer Care lead who will welcome and guide French clients, respond via chat and email, and own end-to-end hardware logistics.

You will resolve product challenges, support adoption and retention, manage orders and warranty claims, and collaborate with sales and other departments to enhance the customer experience for the French market.

Qualifications

• Fluency in French (spoken and written) required; English also required.
• Excellent verbal and written professional communication skills.
• Great conflict resolution skills, empathy and solution orientation.
• Customer-focused with ability to build customer relationships.
• Driven with accountability, voice of French clients.
• Experience in customer success or related customer-facing role preferred; startup familiarity is a plus.

Responsabilités

• Manage and resolve daily client requests for software and hardware in French while ensuring high customer satisfaction.
• Resolve product challenges that require cooperation with other departments.
• Grow client relations and suggest improvements to adoption and retention.
• Manage churn, downsell, and upsell conversations with clients in the French market.
• Identify areas for improvement and work on personal projects quarterly.
• Contribute to customer experience strategy with the French-speaking sales team.

Connaissances

French fluency

English fluency

Communication skills

Conflict resolution

Customer focus

Accountability

Startup experience

Description du poste

The way people buy property has changed. Buyers scroll, compare, and decide in seconds, mostly from their phones. To win listings and close deals, real estate professionals now need a new visual standard. That’s where Nodalview comes in. Our AI-powered platform helps them create standout listings: high-quality visuals, immersive content, and smart insights that attract more buyers, generate more leads, and close deals faster. It’s working, and it’s fueling a fast phase of growth. In the past 12 months, we’ve completed three strategic acquisitions, broadening our product and strengthening our position as a leading PropTech player.

Today, 22,000+ real estate professionals across 30 countries use Nodalview to market properties and grow their business. Behind them is an international team of 50+ people working from our offices in Brussels (HQ), Paris, and London, backed by investors from Belgium, the UK, and Spain.

And that team works differently: AI isn’t just in our product, it’s how we work. We put the latest AI tools in everyone’s hands, encourage people to experiment, and move faster because of it. If you want to work at the frontier of what’s possible, you’ll feel at home here.

Do you feel like conquering the real estate world together with us, one customer at a time? Do you get a kick out of helping others and making every customer contact a fun and pleasant experience for both the customer and yourself?

Then we want you to join our team!

As the main point of contact for our French‑speaking customers, you’ll make sure they get up to speed with Nodalview fast, and respond to their ongoing questions via chat and email so they can continue their day with a smile on their face. But this role goes beyond day‑to‑day support: you’ll also be the owner of our hardware logistics, a real end‑to‑end responsibility that’s fully yours to run.

Concretely, your role splits into two parts:

Customer Care

• Manage and resolve daily client requests for our software and hardware products, and general company information in French while ensuring high customer satisfaction

• Resolve product challenges that require cooperating with other departments outside of the Customer Success department

• Grow client relations and proactively come up with ideas to drive improvements in adoption and retention

• Manage churn, downsell, and upsell conversations with clients, identifying opportunities to retain and grow accounts within the French customer base

• Challenge the department status quo by proactively identifying areas of improvement and working on your own project based on your affinities (once per quarter)

• Participate and help build the customer experience strategy for the French‑speaking market together with the French‑speaking sales team

Logistics

• Manage and process client hardware orders, ensuring timely and accurate order fulfillment

• Oversee stock management and place supplier orders to maintain optimal inventory levels

• Handle warranty claims and returns, coordinating with suppliers and internal teams to resolve issues efficiently

Your performance & Impact will be evaluated on your Care efficiency (response times, customer satisfaction) as well as the commercial contribution to the team.

Who are we looking for?

To truly be successful at this job you’ll need:

• Fluency in French (both spoken and written), fluency in another language is a plus. English is also required as this is the spoken language internally at Nodalview.

• Excellent verbal and written professional communication skills

• Great conflict resolution skills, self-awareness, empathy, and solution orientation

• Customer focus, with the ability to build customer relationships and customer confidence and represent them internally

• A driven market focus and personal accountability, you will be the voice of our French clients

• Ideally, having a first successful experience in customer success, care or any relevant customer facing experience. Familiarity with a startup environment is a plus.

Want to know if you’d feel at home at Nodalview? Check out our values:

• Be passionate - We love what we do

• Keep it simple - We focus on the essence and continuously improve

• Go for excellence - We set the bar high and aim to be industry leaders

• Deliver awesomeness - Putting a smile on our customers' faces is what keeps us going

• Win together - We trust each other, care for each other and we work together, always

What we offer

More than a great job: the opportunity to join a fast-growing scale-up that is shaping the future of real estate through AI and innovation. With our international expansion and recent acquisitions, you’ll have plenty of opportunities to learn, take ownership, make an impact, and accelerate your career.

A competitive and flexible salary package.

A great bunch of ambitious and open-minded colleagues.

Hybrid working, combining the flexibility of working from home with time spent in our brand-new Brussels office. Enjoy a modern workspace, fresh fruits every week, bike facilities, and our amazing rooftop terrace. Plus, you’ll have the opportunity to work from abroad for up to 60 days per year.

Training Budget - you get 1500€ annually to spend on your own professional growth.

Annual leave - 20 days holidays, plus 6 RTT days with the option to roll over up to 5 days per year.

Medical insurance - a healthcare cover (Alan Essential) and access to Alan Mind to take care of your (mental) health.

Mobility Budget - we offer a mobility budget with Skipr so you don’t have to worry about your transport expenses.

Equipment - you’ll get the equipment you need to comfortably do your work.

Sport & Wellness - we support your well-being by co-sponsoring access to hundreds of fitness and wellness facilities across Belgium and France through EGYM Wellpass.

Parent Support - we support working parents through our partnership with Bsit, offering 50% off the annual subscription to a trusted babysitting network.

Company-wide events - we love getting everyone together as much as possible. Expect regular events throughout the year, team building, our famous Thursdates, and general company fun!

The hiring process

• Discovery call with our HR Manager to discuss your motivation and the fit with Nodalview (30min online)

• Manager Call with your Team lead (Marine) to assess your skills & experience (45min online)

• Written assignment to present to your Team Lead and the Head of Customer Success (Alexandre) (30min in our office)

• Talk with our CEO to assess your values (30min in our office)

• Offer

Have a question?

Feel free to e-mail us on [e-mail] if you have any question or remark.

Whoever you may be: regardless of age, ethnic origin, sexual orientation, gender, religion, disability, background, or identity, we’d love to hear from you. If you need any adjustments during the interview process, let us know and we’ll accommodate.