CRM Tech Lead: AI-Driven Platform Architect

UCB; Brussel; Hybrid; EUR 110,000 - 160,000; Full time

Job summary

UCB is seeking an IT CRM Technical Lead to shape the future of our global CRM ecosystem from our Brussels HQ. You will lead architecture, migrations, and data strategy to deliver secure, scalable, and AI-enabled customer engagement solutions that support healthcare professionals and patient outcomes.

You will partner with cross-functional teams worldwide to implement innovative platforms, govern data, and drive high engineering standards in a hybrid work environment.

Qualifications

• Bachelor’s or Master’s degree in Information Technology, Computer Science, Engineering, Data Science, or a related field, or equivalent professional experience
• At least 8 years of experience delivering enterprise technology solutions, including customer relationship management architecture, platform leadership, or solution design responsibilities
• Strong understanding of customer relationship management processes, customer engagement technologies, digital channels, integrations, and enterprise platforms
• Proven experience designing end-to-end technology architectures with a focus on scalability, security, compliance, performance, and business value
• Experience working with cloud platforms, application programming interfaces, system integrations, identity management, and modern software delivery practices
• Knowledge of artificial intelligence-enabled solutions, data platforms, and governance principles, including responsible and secure adoption of artificial intelligence technologies
• Excellent communication and stakeholder management skills, with the ability to bridge business and technical audiences in a global environment
• Fluent in English

Responsibilities

• Lead the technical strategy, architecture, and lifecycle management of the global customer relationship management platform (ex US)
• Drive the migration to the next-generation customer relationship management platform, overseeing solution design, integrations, testing, deployment, and operational readiness
• Design secure, scalable, and future-ready technology architectures that support customer engagement, digital channels, reporting, content management, and business growth
• Define and govern customer relationship management data architecture, enabling high-quality, trusted, and connected data across the broader commercial technology ecosystem
• Enable artificial intelligence-powered capabilities by ensuring data, integrations, and processes are designed to support analytics, automation, and responsible artificial intelligence solutions
• Provide technical leadership to delivery teams and strategic partners, ensuring high engineering standards, effective governance, and successful project delivery
• Build strong partnerships with business and technology stakeholders to translate complex requirements into practical and impactful solutions

Skills

CRM architecture

Platform leadership

Solution design

Cloud platforms

APIs & integrations

Identity management

AI-enabled solutions

Data governance

English fluency

Education

Bachelor’s or Master’s degree in IT/CS/Engineering

Job description

UCB is seeking an IT CRM Technical Lead to shape the future of our global CRM ecosystem from our Brussels HQ. You will lead architecture, migrations, and data strategy to deliver secure, scalable, and AI-enabled customer engagement solutions that support healthcare professionals and patient outcomes.

You will partner with cross-functional teams worldwide to implement innovative platforms, govern data, and drive high engineering standards in a hybrid work environment.