CRM Functional Analyst Dynamics 365 & Power Platform

Orange Business Services; Haren; Sur place; EUR 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Flexible mobility allowance

Career growth opportunities

Modern office in Brussels

Résumé du poste

Orange Business Services is seeking a CRM Functional Analyst to join their team in Brussels. This hybrid role involves conducting in-depth functional analysis, facilitating workshops, and connecting business stakeholders with technical consultants.

The ideal candidate will possess strong analytical skills, be fluent in French or Dutch and English, and have knowledge of CRM systems, particularly Dynamics 365 and Power Platform. Join a community-focused organization dedicated to your career growth.

Qualifications

• Strong analytical skills with experience leading discovery workshops.
• Fluent in French or Dutch and English.
• Knowledge of CRM concepts and willingness to enhance expertise in Dynamics 365.

Responsabilités

• Conduct gap analyses and translate customer insights into functional requirements.
• Serve as the key link between business stakeholders and technical consultants.
• Configure and tailor Dynamics 365 and Power Platform applications.
• Own product scope, groom backlog, and prioritize features.

Connaissances

Strong analytical skills

Good consulting mindset

Fluent in French or Dutch + English

Knowledge of CRM concepts

Outils

Dynamics 365

Power Platform

Description du poste

CRM Functional Analyst at Orange Business

Dynamics 365 & Power Platform

Junior · Medior | Brussels (Hybrid) | Permanent contract

At Orange Business, we lead digital transformation across Cloud, Customer Experience and Data & AI. We help organizations unlock their full potential through smarter processes, better data, and exceptional customer experiences.

Some projects we are proud of

• Ministry of Foreign Affairs – Management solution for Belgian citizen evacuation, real impact at national scale.
• Tourism Wallonia – Digital platform to regulate and promote local tourism across the region.
• Luxair – End‑to‑end passenger experience system driving customer satisfaction and market growth.

What you’ll do

• In‑depth functional analysis: conduct gap analyses, facilitate workshops, and translate customer insights into clear functional requirements.
• Business & IT bridge: serve as the key link between business stakeholders and technical consultants.
• Platform configuration & customization: configure and tailor Dynamics 365 and Power Platform applications, prioritizing out‑of‑the‑box features before custom builds.
• Backlog & product lifecycle ownership: own product scope, groom backlog, prioritize features, and ensure delivery meets business expectations and technical standards.

Who you are

Your interests & soft skills

• Genuinely curious about digital transformation and automation.
• Proactive and solution‑oriented, taking initiative before being asked.
• Natural communicator, at ease with the C‑suite, end users, and developers.
• Able to simplify complexity for non‑technical audiences.
• Collaborative team player who values shared success over individual credit.
• Fluent in French or Dutch + English (written and spoken).
• Structured thinker with a scalable, "build it right" approach.

Your technical expertise

• Strong analytical skills with hands‑on experience leading discovery workshops and stakeholder interviews.
• Good consulting mindset, comfortable guiding clients through change and solution adoption.
• Knowledge of CRM concepts and appetite to grow expertise in Dynamics 365 (Customer Service, Sales, Contact Center).
• Familiarity with Power Platform (Power Apps, Power Automate, Power BI).
• Awareness of Agile, FastTrack or Success by Design methodologies is a bonus.

Why you should join us

• Community of experts – continuously seeking new ideas, hosting regular "Guild" workshops and knowledge‑sharing sessions.
• Career growth possibilities – clear paths toward Platform Expert, Solution Architect, or Squad Lead with mentoring.
• People‑oriented organization, even when working with tomorrow’s technology.
• Open and inclusive culture that enables us to reach our full potential.
• Hybrid ways of working and modern, collaborative office in Brussels.
• Compelling advantages, including flexible mobility, representation and expense allowances, and many more.