CRM Functional Analyst Dynamics 365 & Power Platform

Orange Business; Brussel; Sur place; EUR 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Hybrid work model in Brussels

Modern office in Brussels

Résumé du poste

Orange Business in Brussels is seeking a CRM Functional Analyst to join the Dynamics 365 & Power Platform team on a hybrid basis. You will translate business needs into functional requirements, run discovery sessions, and ensure solutions fit client processes.

You’ll configure Dynamics 365 and Power Platform apps, work between business stakeholders and IT teams, and manage the backlog to deliver value with quality. Fluent in French or Dutch plus English is expected.

Qualifications

• Experience leading discovery workshops and stakeholder interviews.
• Knowledge of CRM concepts and Dynamics 365.
• Ability to tailor Dynamics 365 and Power Platform to client processes.
• Fluent in French or Dutch plus English.

Responsabilités

• In-depth functional analysis and requirements gathering.
• Bridge business needs with IT teams and developers.
• Configure and tailor Dynamics 365 and Power Platform apps.
• Own backlog and oversee product lifecycle end-to-end.

Connaissances

CRM concepts

Discovery workshops

Stakeholder interviews

Analytical skills

Communication

French or Dutch + English

Outils

Dynamics 365

Power Apps

Power Automate

Power BI

Description du poste

CRM Functional Analyst at Orange Business

Dynamics 365 & Power Platform

Junior/ Medior | Brussels (Hybrid) | Permanent contract

At Orange Business, we lead digital transformation across Cloud, Customer Experience and Data & AI. We don't just implement software, we help organizations unlock their full potential through smarter processes, better data, and exceptional customer experiences.

Our Microsoft Dynamics 365 & Power Platform team is one of the most dynamic in the Benelux region. With 40 passionate consultants and a rapidly expanding European footprint, we deliver meaningful, large-scale projects for clients that matter.

Some projects we are proud of:

• Ministry of Foreign Affairs

Management solution for Belgian citizen evacuation — real impact at national scale.

• Tourism Wallonia

Digital platform to regulate and promote local tourism across the region.

End-to-end passenger experience system driving customer satisfaction and market growth.

What you’ll do:

All the responsibilities we’ll trust you with

• In-depth functional analysis

Conduct gap analyses, facilitate workshops, and translate customer insights into clear functional requirements, using interviews and collaborative sessions to uncover what really matters.

• Business & IT bridge

Serve as the key link between business stakeholders and technical consultants, articulating business needs in a language developers understand, and translating technical constraints back to the business with clarity.

Configure and tailor Dynamics 365 and Power Platform applications to fit each client's processes and goals, always prioritizing out-of-the-box features before custom builds.

• Backlog & product lifecycle ownership

Own the product scope and quality delivery end-to-end, grooming the backlog, prioritizing features, and ensuring delivery meets both business expectations and technical standards.

Who you are:

What matters most for this role

• Genuinely curious about digital transformation and automation
• Proactive and solution-oriented, you take initiative before being asked
• Natural communicator: at ease with the C-suite, end users, and developers
• Able to simplify complexity for non-technical audiences
• Collaborative team player who values shared success over individual credit
• Fluent in French or Dutch + English (written and spoken)
• Structured thinker with a scalable, 'build it right' approach

Your technical expertise:

• Strong analytical skills with hands‑on experience leading discovery workshops and stakeholder interviews
• Good consulting mindset, comfortable guiding clients through change and solution adoption
• Knowledge of CRM concepts and appetite to grow expertise in Dynamics 365 (Customer Service, Sales, Contact Center)
• Familiarity with Power Platform (Power Apps, Power Automate, Power BI).
• Awareness of Agile, FastTrack or Success by Design methodologies is a bonus

Why you should join us:

Some of the rewards of working at Orange Business

• A community of experts - as Digital Natives, we put innovation at the heart of our expertise. Continuously seeking new ideas, we proudly host regular “Guild” workshops and knowledge-sharing sessions through our Data Meetups.
• Career growth possibilities - clear paths toward Platform Expert, Solution Architect, or Squad Lead — with mentoring to help you get there.
• We may work with tomorrow’s technology, but at our core we are a people-oriented organization.
• An open and inclusive culture, that enables us to reach our full potential.
• Hybrid ways of working and modern & collaborative office in Brussels.
• Compelling advantages including a flexible mobility, representation and expense allowances, and many more.

More about Orange Business:

Orange Business is the Orange Group entity dedicated to businesses and organizations. Our unique history as a telco operator and now an IT services company enables us to support the sustainable digital transformation of enterprise businesses worldwide.

We bring the rigor of a network and connectivity expert together with the agility of a global digital solutions integrator. We combine global presence with a local approach to get the most out of digital technology, from networks and cloud to data and service platforms.

Digital & Data is the dedicated Orange Business entity for professional services in digital and data, operating as part of the Orange Business European organization. We help enterprises design, build and deliver digital and data solutions, from consulting and advisory through to large-scale implementation and managed services, combining deep technical expertise with the operational agility of a ringfenced organization. By pooling expertise across countries, we offer clients a consistent European delivery model, the ability to reuse proven capabilities at scale, and seamless integration with Orange Business' wider proposition in network, AI, trusted cloud and cybersecurity. This dedicated focus on professional services, backed by the strength and reach of Orange Business and the Orange Group, means our clients benefit from specialized digital and data expertise delivered with clear accountability, European coverage, and the assurance of a trusted long‑term partner.

Check out our career site for even more information or connect with us on LinkedIn.