CRM Analyst - Dynamics 365 & Power Platform (Hybrid)

Orange Business; Brussel; Hybrid; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work in Brussels

Mobility allowances

Expense allowances

Job summary

Orange Business is seeking a CRM Functional Analyst to join our Brussels-based Dynamics 365 & Power Platform team. The role blends business analysis with IT liaison work, shaping functional requirements and guiding platform configurations for diverse client projects.

You will collaborate with stakeholders, developers, and consultants in a Hybrid Brussels setting, enabling effective digital transformation with out-of-the-box features and measured customizations.

Qualifications

• In-depth functional analysis and discovery workshop facilitation.
• Translate customer needs into clear functional requirements for Dynamics 365 and Power Platform.
• Knowledge of CRM concepts and solution adoption in complex client environments.

Responsibilities

• Conduct gap analyses and facilitate workshops with stakeholders.
• Bridge business needs with technical teams; translate constraints clearly.
• Configure and tailor Dynamics 365 and Power Platform applications, prioritizing out-of-the-box features.
• Own backlog and product lifecycle from discovery to delivery.

Skills

Dynamics 365

Power Platform

Functional analysis

Stakeholder interviews

Communication

Multilingual (FR/NL/EN)

Agile

Tools

Power Apps

Power Automate

Power BI

CRM concepts

Job description

Orange Business is seeking a CRM Functional Analyst to join our Brussels-based Dynamics 365 & Power Platform team. The role blends business analysis with IT liaison work, shaping functional requirements and guiding platform configurations for diverse client projects.

You will collaborate with stakeholders, developers, and consultants in a Hybrid Brussels setting, enabling effective digital transformation with out-of-the-box features and measured customizations.