Country Lead Belgium

swan.io; Brussel Hoofdstad; On-site; EUR 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid remote policy

27 days paid leave

Annual offsite gathering

Diversity and inclusion commitment

Job summary

Swan is seeking a Country Lead Belgium to grow our business from the inside by ensuring the adoption, growth, and success of our Belgian partners. You will manage and develop a portfolio of Belgian partners, nurture relationships, help partners market Swan’s offering, and drive increased usage and adoption.

You are responsible for coordinating internal resources to deliver increased adoption and sustainable revenue growth.

Qualifications

• 4 to 8 years of experience in strategic account management, customer success, or business development in a fast-paced environment.
• Data-driven and analytical mindset.
• Ability to explain technical concepts in business-relevant terms.
• Strong interest in fintech-driven businesses.
• Fluency in English.
• Empathetic, skilled, frank, and willing to challenge each other while keeping egos aside.

Responsibilities

• Manage and develop a portfolio of Belgian partners and be accountable for revenue growth
• Track and analyze partner performance to identify opportunities and risks
• Conduct Quarterly Business Reviews (QBRs) to align on strategy, progress, and priorities
• Drive partner engagement through structured follow-ups, reporting, and product marketing initiatives
• Monitor partner health using metrics such as Health Score, CSAT, usage, and revenue
• Coordinate closely with Product, Compliance, Integration, and Support teams to convey partner needs and feedback
• Work cross-functionally to help shape Swan’s solutions and onboarding processes
• Accelerate time-to-revenue during onboarding
• Drive planned revenue growth across the portfolio
• Maintain high partner satisfaction and minimize churn

Skills

Strategic account management

Customer success

Business development

Job description

About

Swan is Europe’s embedded banking specialist, empowering software companies to embed banking features directly into their products. Founded in 2019, it processes over €2.5 billion in monthly transactions for more than 150 companies.

Job Description

Swan is seeking a Country Lead Belgium to grow our business from the inside by ensuring the adoption, growth, and success of our Belgian partners.

As the Country Lead Belgium, you will manage and develop a portfolio of Belgian partners, nurture strong relationships, help partners market Swan’s offering, challenge their go‑to‑market strategy and product integration, understand their priorities, and drive increased usage and adoption.

You are responsible for coordinating internal resources to deliver increased adoption and sustainable revenue growth. This role requires strong account ownership, operational understanding, strategic thinking, and business sense.

This position is based in Belgium, with regular collaboration with teams in Paris and Amsterdam.

Your mission

• Accelerate time‑to‑revenue during onboarding
• Drive planned revenue growth across the portfolio
• Maintain high partner satisfaction and minimize churn

Your responsibilities

• Manage and develop a portfolio of Belgian partners and be accountable for revenue growth
• Track and analyze partner performance to identify opportunities and risks
• Conduct Quarterly Business Reviews (QBRs) to align on strategy, progress, and priorities
• Drive partner engagement through structured follow‑ups, reporting, and product marketing initiatives
• Monitor partner health using metrics such as Health Score, CSAT, usage, and revenue
• Coordinate closely with Product, Compliance, Integration, and Support teams to convey partner needs and feedback
• Work cross‑functionally to help shape Swan’s solutions and onboarding processes

Preferred experience

• 4 to 8 years of experience in strategic account management, customer success, or business development in a fast‑paced environment
• Data‑driven and analytical mindset
• Ability to explain technical concepts in business‑relevant terms
• Strong interest in fintech‑driven businesses
• Fluency in English
• Empathetic, skilled, frank, and willing to challenge each other while keeping egos aside

Benefits

• Opportunity to shape and grow a new market for Swan
• 27 days of paid leave
• Hybrid remote policy
• Annual offsite gathering to reconnect and deep‑dive into big topics
• Commitment to diversity and inclusion, working to improve continuously

Equal Opportunity Employment

Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief. We value your work experience, skills, and overall personality.