Counter Manager Antwerp

Inside Lvmh; Antwerpen; Sur place; EUR 45 000 - 60 000; Plein temps

Résumé du poste

Parfums Christian Dior in Antwerp is seeking a Counter Manager to drive luxury sales and deliver exceptional client experiences at INNO Antwerp. You will lead the counter team, uphold brand standards, and ensure seamless daily operations to strengthen Dior’s luxury presence.

The role requires 3–5 years in luxury retail, with fluency in Dutch, English, and French, and a passion for elite customer service. A high-performance culture and close collaboration with Retail Management, Sales, and Visual

Qualifications

• 3–5 years’ experience in luxury retail, beauty, or cosmetics management.

Responsabilités

• Drive sales performance by setting objectives, monitoring KPIs, and implementing action plans to achieve and exceed targets.
• Lead, inspire and develop the team to deliver best-in-class service and embody Dior values.
• Deliver personalized and luxury client experience through expert consultations and strong relationship building
• Manage daily counter operations including stock management, merchandising excellence, reporting and compliance with brand guidelines.
• Recruit, coach and build a high-performing and collaborative team while fostering a positive and results-driven culture.

Connaissances

Dutch fluency

English fluency

French fluency

KPI management

People leadership

Clienteling

Stock management

Merchandising

Strategic thinking

Description du poste

Do you wish to join the House of Dreams?

In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.

You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.

This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:

Craft together with joy

Lead with audacity

Cultivate Triumphant inclusivity

Commit and act to re-enchant the world.

Design your dreams with Dior.

Your Impact:

Within the Retail Sales team, the Counter Manager is responsible for driving sales performance, delivering exceptional client experience, and ensuring excellence in daily counter operations.

This role is crucial for strengthening Dior’s brand presence at INNO Antwerp, achieving business targets, and embodying the House’s luxury standards through team leadership and operational excellence.

The holder of this position will work closely with various functional partners, including Retail Management, Sales, Marketing, Visual Merchandising, Training, Supply Chain, and Store Management.

Job responsabilities

Day-to-Day Missions:

• Drive sales performance by setting objectives, monitoring KPIs, and implementing action plans to achieve and exceed targets.
• Lead, inspire and develop the team to deliver best-in-class service and embody Dior values.
• Deliver personalized and luxury client experience through expert consultations and strong relationship building
• Manage daily counter operations including stock management, merchandising excellence, reporting and compliance with brand guidelines.
• Recruit, coach and build a high-performing and collaborative team while fostering a positive and results-driven culture.

Profile

• Ideally, you would have 3–5 years’ experience in luxury retail, beauty, or cosmetics management.
• Soft skills that align with our values:
  • Create Passionately:
    • Creative & Innovative
    • Initiative
    • Resourceful
    • Resilience
  • Lead with Audacity:
    • Exemplary Leadership & People Management Capacity
    • Assertive & Proactive
    • Entrepreneurial
    • Critical Thinking
    • Stakeholder Management Capacity
  • Craft Together with Joy:
    • Teamwork & Collaboration
    • Emotional Intelligence
    • Communication & Interpersonal skills
    • Cultivate Triumphant Inclusivity
    • Learning Agility
    • Integrity
    • Empathy
  • Excel for Ultimate Luxury:
    • Attention to detail
    • Strategic Thinking
    • Work Ethic
    • Numeracy/Analytical
  • Commit & Act to re-enchant the world:
    • Change Management
    • Business Acumen
    • Adaptability
    • Problem Solving
    • Purpose Driven Management
• Hard Skills:
  • Retail KPI management and performance analysis.
  • Team recruitment, coaching and performance management.
  • Stock and inventory management.
  • Visual merchandising execution.
  • Fluency in Dutch, English and French.

Additional information

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.

At Parfums Christian Dior, this means being an House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.

1. Soft and Hard Skills you will develop in this role.

Advanced retail performance management and KPI optimization.

Luxury clienteling and relationship management expertise.

Leadership and team development in a high-performance environment.

2. Potential Career Path From this role

Retail Manager.

Area / Regional Retail Manager.