E-Business, Digital & CRM Intern - January 2027

Parfums Christian Dior; Brussel; Sur place; EUR 45 000 - 60 000; Plein temps

Résumé du poste

Parfums Christian Dior is seeking an E-Business, Digital & CRM Assistant to support daily tasks for E-retail, E-commerce, and CRM in the BeLux market. The role focuses on developing e-retail plans, recruiting and retaining customers, and rolling out CRM initiatives across department stores and dior.com.

The position involves collaborating with central teams on digital marketing, website enhancements, and data-driven CRM activations, while ensuring brand consistency across channels.

Qualifications

• Business school with a Digital/EBusiness specialization.
• Previous experience in marketing mandatory.
• Experience in the beauty/luxury sector is a plus.
• Social skills: sociable, communicative.
• Personal affinity and passion for Dior & digital ecosystems.

Responsabilités

• Collaborate with E-Retail and CRM teams to shape local E-retail strategy and implementation on e-retailers.
• Develop assets for the online visibility of key launches and ensure on-time delivery.
• Optimize Parfums Christian Dior brand image and visibility across E-Retail channels.
• Expand Dior.com in Belgium & Luxembourg, focusing on revamp and new features.
• Plan digital marketing (SEO/SEM, emails, social media) and coordinate translations with agencies.

Connaissances

Task management

Attention to detail

Ownership & accountability

Proactivity

Relationship building

Brand defense

Formation

Digital/EBusiness specialization

Marketing experience

Beauty/Luxury sector experience

Sociable & communicative

Affinity for Dior & digital ecosystems

Outils

Microsoft Office

Description du poste

Position

THE MAISON PARFUMS CHRISTIAN DIOR

Since 1947, the women and men of the Maison Parfums Christian Dior have embodied, in France and throughout the world, the spirit of excellence, creativity, and the unique savoir-faire of its founder, the "couturier parfumeur." Revolutionizing the codes of French elegance and luxury through perfumes, combining tradition with the boldness of makeup and the innovation of skincare, they reinvent the Dior style and its assertive, joyful, and complete beauty every day.

Parfums Christian Dior invites you today to join this creative effervescence.

YOUR POSITION

The E-Business, Digital & CRM Assistant Will Help Both The E-business & The CRM Executive On Their Daily Tasks And Will Be Involved In The Development Of E-retail, E-Commerce And CRM On The BeLux Market, With Different Areas Of Focus:

• Ensure that e-retail trade plans are shaped and delivered effectively
• Ensure the development of dior.com through efficient toolbox activation, to recruit, convert, & retain customers
• Ensure the roll-out of digital campaigns
• Ensure the CRM plans are delivered, with a focus on growing a qualified Department Stores & Dior.com database

Job responsibilities

E-RETAIL

Some Of Your Responsibilities Will Be To:

• Work with PCD Headquarters E-Retail team on: definition of local E-retail Strategy and implementation on the e-retailers
• Develop assets for the online visibility of the key launches and be responsible for the delivery on time
• Ensure that Parfums Christian Dior brand Image and visibility is optimized in all E-Retail channels

ECOMMERCE

Some Of Your Responsibilities Will Be To:

• Work with PCD Headquarters E-Commerce team on Dior.com expansion in Belgium & in Luxembourg, with a focus on the revamp of the website & implementation of new features.
• Plan and execute together with central teams, all digital marketing, including SEO/SEM, e- mailings & social media activation.
• Follow-up of the translations with the agency

CRM

Some Of Your Responsibilities Will Be To:

• Ensure the roll-out of the CRM Strategy, with a focus on starting & growing a qualified Department Stores database & dior.com segmentation
• Build yearly CRM activation with retailers, in line with Trade Marketing & Media focus

Reporting & Others

Someof your Responsibilities will be to:

• Provide a Monthly E-Newsletter about Dior & competitors E-Trade activities + E-commerce activations
• Survey and Report the Grey Market / Pure Players activities.

PERSON SPECIFICATION

• Ability to manage multiple tasks & manage priorities
• Exceptional attention to detail, ensuring accuracy and precision in all aspects of work
• Strong sense of task-ownership with a quality-oriented mindset, taking pride in producing accurate and polished deliverables.
• Resourceful & proactive: Demonstrates initiative in identifying and resolving challenges
• Good relationship building skills
• Ability to understand and defend the brand DNA

EDUCATION

• Business school with if possible a Digital / EBusiness specialization
• Previous experience in marketing mandatory, digital experience is advantageous
• Experience in the beauty/luxury sector is a plus
• Social skills: sociable, communicative
• Personal affinity and passion for Dior & digital ecosystems

TECHNICAL SKILLS

• MANDATORY: Fluent in French & English, written and spoken (daily exchanges with key stakeholders in both languages).
• Dutch is a plus
• Impeccable written communication skills (spelling, grammar, tone)
• Proficiency in the Microsoft Office suite (Excel, Powerpoint…)

WHERE DREAMS BECOME CAREERS

At Parfums Christian Dior, You Will :

• Benefit from significant career growth within the LVMH Group, fostered by internal mobility and enhanced by our training platform Dior Learning, along with partnerships with esteemed institutions such as Harvard.
• Have the opportunity to contribute to sustainable and responsible initiatives aligning with the core values of Parfums Christian Dior.
• Find a welcoming and inclusive work environment, where diversity is not just valued, but actively celebrated.
• Join teams composed of passionate collaborators, committed to sharing their expertise and inspiring excellence.