Beauty consultant Brussels

LVMH Group; Brussel Hoofdstad; Sur place; EUR 30 000 - 42 000; Plein temps

Résumé du poste

Parfums Christian Dior is seeking a dynamic Beauty Consultant to deliver exceptional client experiences and drive sales in a luxury counter environment. You will engage clients in-store and remotely, demonstrate Dior products with passion, and maintain counter appearance to Dior standards.

The role emphasizes product storytelling, CRM-based clienteling, and collaboration with Retail teams to promote Dior’s brand image and achieve KPIs.

Qualifications

• Strong sales and customer service experience in luxury or beauty
• Excellent product knowledge and ability to tell a compelling brand story
• Ability to build relationships and drive loyalty with clients

Responsabilités

• Sell Dior products in-store and via remote activations as a personal shopper
• Apply the Dior D.I.O.R. selling ceremony across the client journey
• Greet clients, identify needs, demonstrate products, and cross-sell
• Maintain counter merchandising, stock levels, and visual standards
• Capture client data in CRM and drive loyalty through personalized service

Connaissances

Strong sales

Customer service

Storytelling

Product knowledge

Dutch fluency

English proficiency

Outils

CRM basics

Digital tools

Description du poste

Do you wish to join the House of Dreams?

In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.

You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.

This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:

Craft together with joy

Lead with audacity

Cultivate Triumphant inclusivity

Commit and act to re-enchant the world.

Design your dreams with Dior.

Your Impact:

Within the Retail team, the Beauty Consultant is responsible for delivering exceptional client experience while achieving sales targets and promoting Dior’s brand image.

This role is crucial in building strong client relationships, driving sell-out performance, and ensuring Dior’s standards of luxury service are consistently met.

The holder of this position will work closely with various functional partners, including Retail teams, Counter Managers, Training, Marketing, and Retail Partners.

Job responsibilities

Day-to-Day Missions

Selling Dior (50%)

• Execute in-store and remote sales activations, acting as a personal shopper
• Apply the Dior D.I.O.R. selling ceremony throughout the entire client journey
• Initiate contact with clients, welcome them, and proactively engage (traffic stopping)
• Identify and understand client needs to recommend tailored solutions
• Demonstrate products and deliver services with excellence
• Propose complementary products and develop cross-selling
• Communicate passionately about the brand and product universe
• Achieve sales targets and contribute to monthly KPIs

Client Experience & Management (25%)

• Build long-term relationships with clients in-store and remotely
• Recruit new clients through authentic and personalized interactions
• Capture and update client data in CRM systems
• Execute clienteling actions using Dior tools (Dior Connect, iPOS)
• Drive loyalty and repeat business

Counter Operations (25%)

• Ensure merchandising guidelines are applied at all times
• Monitor stock levels and report shortages
• Maintain cleanliness and visual excellence of the counter
• Execute operational and administrative tasks
• Build strong relationships with retail partners
• Respect company policies, grooming standards, and procedures

Profile

• Previous experience in retail, beauty, or customer service is a plus
• Passion for beauty, luxury, and client experience

Soft skills that align with our values:

• Creative & innovative
• Initiative
• Resourceful
• Resilience

Lead with Audacity:

• Proactive and results-driven
• Confident and persuasive
• Critical thinking

Craft Together with Joy:

Cultivate Triumphant Inclusivity:

• Empathy
• Integrity
• Open-mindedness

Excel for Ultimate Luxury:

• High service standards
• Strong work ethic

Commit & Act to Re-enchant the World:

• Problem-solving

Hard Skills:

• Strong sales and customer service skills
• Basic CRM and digital tools knowledge
• Beauty and make-up expertise
• Product knowledge and storytelling

*Fluent in Dutch, with good knowledge of English

Additional information

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.

At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.

1) Soft and Hard Skills you will develop in this role

• Luxury sales and client experience expertise
• Clienteling and relationship management
• Product knowledge and beauty expertise

2) Potential Career Path From this role

• Senior Beauty Consultant
• Counter Manager
• Retail Trainer

Christian Dior described himself as a fashion and perfume designer. The House of Dior, founded in 1946, changed the face of ladies’ style forever when its New Look was unveiled in the halls of 30 Avenue Montaigne on February 12, 1947. The revolutionary look was accompanied by a fragrance, Miss Dior, the finishing touch designed to "leave a trail of desire in a woman's wake". This timeless perfume was the first fragrance created by a visionary brand which invented the concept of global beauty with its Rouge Dior and subsequent cosmetic lines.

The current-day trustees of this legendary expertise – Francis Kurkdjian, Perfume Creation Director, and Peter Philips, Creative and Image Director for Dior Makeup – are the heirs to Christian Dior’s perfectionism. The worldwide renown of the House’s creations is partly down to its seductive muses, including Charlize Theron, Natalie Portman and Robert Pattinson.